Industry news

CGI’s relationship with the Crown Prosecution Service can be traced back to 2001 when the non-ministerial department decided to improve its handling of cases by reducing reliance on the physical file. Logica, as was, signed the COMPASS contract, with an initial focus on a new electronic case management system. The contract evolved over the years to become a full outsourced ICT service and was extended multiple times.

CGI has maintained a strong footprint, including an Apps and Hosting contract, which has been extended to November 2025. Now, it has announced a further win as CPS’ Application, Database, and Infrastructure Management Services (ADIMS) partner. The focus of the contract will be on elevating the digital backbone of the CPS’ Future Casework Tools Programme; the Programme provides digital solutions to increase efficiency, enhance casework quality, and improve user experience.

Read the full article on TechMarketView here.

London, 5th November, 2024 AT Management Limited is delighted to announce the formation of The ATM Group, operating across the UK, Ireland, The Netherlands, and South Africa.

This expansion combines the expertise of AT Management (UK and Ireland), TCMS Solutions (Netherlands), SA Commercial (South Africa), and The Verity Centre (UK), marking a major milestone for the group.

With a team of over 1,000 colleagues and years of experience, The ATM Group provides tailored solutions, optimising processes to improve outcomes while handling more than 25 million customer interactions annually.

Founded by Andrew McArthur in 2007, The ATM Group has evolved from its beginnings in Bristol to become a leader in Revenue Generation (RX) and Customer Experience (CX), specialising in customer engagement at every step of the customer journey.

By leveraging AI, automation, and technology-led solutions, the group delivers significant efficiencies, enriching partner and customer experiences alike, particularly in the home, health, and leisure sectors.

“Our creation of The ATM Group marks an exciting new chapter of our ability to deliver even more innovative CX solutions” says Group Managing Director, Vimal Prema.

“Expanding our operational footprint also enables us to combine our UK expertise with a global perspective, helping partners create solutions that offer clear ROI. Our colleagues’ dedication to meaningful results is central to our overall success.”

Andrew McArthur, the company’s founder, adds, “This is about more than just geography; it’s about shaping the future of our industry. We are entering a pivotal year, and this new phase is designed to deliver a truly optimised experience for our colleagues, clients, and their customers. 2024 is our launchpad, and it’s only the beginning.

About:

The ATM Group’s core values of bravery, collaboration, and humility continue to guide its approach to both client and colleague relationships.

Its multilingual capabilities, covering over 10 languages, further enable tailored solutions for a diverse and growing global customer base.  For more information, please visit www.atm.group

For media enquiries, please contact:

The ATM Group

Email: media.enquiries@atm.group

Enterprises across Europe are turning to service providers who can offer IoT, predictive analytics, automation and AI in their supply chain management systems to increase resilience and reduce risk.

That's according to a new report report published by Information Services Group (ISG), a leading global technology research and advisory firm.

The 2024 ISG Provider Lens Supply Chain Services report for Europe finds service providers in Europe have adopted a highly-targeted approach to the design and delivery of their supply chain services based on each client's digital maturity.

Read the full article on Procurement Magazine here.

Globality, a leader in AI-powered autonomous sourcing, has secured an additional US$47m in funding to drive its ongoing expansion.

It comes as Gartner finds interest in AI procurement use cases increased by 17 times in 2023 compared to the previous year.

The boost for Globality arrives through a Series D-1 and D-2 preferred stock offering, involving both existing shareholders and new investors such as Rollins Capital.

With this latest investment, Globality’s total capital raised stands at an impressive US$356m, continuing to fuel its growth in the competitive AI-driven procurement market.

Read the full article on Procurement Magazine here.

It is against the backdrop of these uncertainties that UK businesses are nonetheless pressing forward with AI initiatives, and, according to new research from BearingPoint, they’re bringing greater gusto to the task than elsewhere.

The consulting firm, which surveyed more than 700 C-suite executives around the world, found that 15% of UK companies are embracing AI enthusiastically, the highest proportion among the countries included in the research.

Furthermore, while only 12% of companies globally class themselves as active adopters with mature implementation of AI technologies across their organisation, this proportion is nearly double (21%) for UK businesses

Read the full article on Management Today here.

IBM Consulting Advantage is an AI-powered services platform aiming to enables IBM’s consultants to embed best in class technology and AI assets in solutions. To further expand this new capability, IBM has announced the Granite 3.0 large language models has become the default platform for IBM Consulting Advantage.

The third-generation Granite flagship language model can outperform or match similarly sized models from leading model providers on many academic and industry benchmarks, according to IBM. This means IBM’s 160,000 consultants around the world can now easily access Granite to assist in client use cases from customer service to IT modernization, helping maximise clients’ return-on-investment for AI.

Read the full article on Consultancy.uk here.

Five months on from revealing the intent to sell its Worldgrid business to ALTEN , Atos has signed the binding €270m Share & Asset Purchase Agreement with the French Engineering and IT services specialist. The finalisation of the deal, which will close before the end of the year, follows Atos’s recent announcement that all of its planned financial restructuring transactions are expected to be completed between November 2024 and December 2024/January 2025 

Worldgrid, which is focused on the energy and utilities sector, provides specialist consulting and engineering services. The business, which currently employs around 1,100 people, generates annual revenue of approximately €170m. ALTEN is itself an established player in the energy and utilities sector and is also the company that acquired UK-based Methods Group in 2022 (see: ALTEN acquires Methods).

Read the full article on TechMarketView here.

Hitachi Digital Services continues to progress in the UK announcing a new two-year digital partnership with Mitchells & Butlers to manage digital engagement across its 17 High Street Brands.

Mitchells & Butlers is undergoing its own transformation looking to grow its digital business and develop an agile culture to support innovation and growth. Hitachi Digital Services has partnered on the deal with “Global digital services agency” Valtech, to support customer interaction across mobile, web, order and pay at table and home delivery. The new partnership is designed to drive efficiencies as well as enable new revenue streams via an ability to launch new digital features/business opportunities quickly.

Read the full article on TechMarketView here.

ABB reinforces its commitments to sustainable sourcing through a new partnership with ArcelorMittal, using XCarb steel to reduce its carbon footprint

ABB, a technology leader in electrification and automation, is partnering with ArcelorMittal to introduce XCarb steel, which is made with high levels of recycled steel, as well as 100% renewable energy for its trusted Kabeldon power distribution system.

The sustainable sourcing agreement helps reduce the carbon footprint of key electrification equipment by 29%.

Read the full article on Procurement Magazine here.

Aggreko, based in Glasgow and known for its energy solutions expertise, has released a fresh report detailing how CEOs are approaching their net zero targets amidst complex market conditions.

This report, built on a survey of 400 business leaders from across Europe, reveals shifting priorities and new challenges as executives face the energy transition.

Aggreko’s findings reveal a trend toward decentralised energy systems, with 87% of surveyed leaders now deploying energy solutions like on-site power generation or energy storage to align sustainability with financial stability.

Read the full article on Procurement Magazine here.