Industry news

Following six months of piloting with seven selected customers, SAP has announced global general availability of its Green Ledger solution – designed to tightly integrate carbon accounting with customers’ financial accounting processes.

Designed with support from SAP partners (including EY, Deloitte, Accenture, and TCS, Green Ledger works by allocating carbon emissions to specific economic activities and transactions that are captured by SAP’s other solutions. This provides an ERP-centric approach that enables it to track and account for carbon emissions in relation to their financial impact, with data available to all business decision-makers – helping carbon accounting become more traceable, accountable, and auditable.

Read the full article on TechMarketView here.

A new report from the Department for Science, Innovation and Technology (DSIT) has revealed that while public trust in data practices is improving, concerns about data security and the rise of artificial intelligence (AI) remain widespread.

The findings from a survey that captured the perspectives of over 5,000 people, show that the public increasingly sees data as beneficial to society, particularly in creating products and services that improve lives. However, anxieties persist, with fears of unauthorised data sales, surveillance, and a lack of control over personal information being key worries. Older individuals were found to be especially concerned, reflecting themes frequently highlighted in news coverage.

Read the full article on TechMarketView here.

Meta, Facebook’s parent company, is planning to lay a $10 billion (£7.85bn) subsea communications cable that will straddle the world.

Meta will be the sole owner and operator of the 25,000 mile/40,000 kilometre cable: a first for the company. Meta has invested in around 16 other major subsea communications cable projects over the past decade, but hasn’t owned any of them outright.

The cable will route down the US east coast, cross the Atlantic to South Africa and curl around the horn of Africa before crossing the Indian Ocean. It will connect at Mumbai and navigate around India’s coastline, with a spur off to Chennai, before routing back to the US west coast, via Darwin in the north of Australia.

Read the full article on Computing here.

The cyberattack, believed to have been perpetrated by Russian hackers, has exposed sensitive information of both military personnel, civilian staff and defence contractors.

As reported by The i, the stolen data includes email addresses and login credentials for the Defence Gateway portal, a critical online platform used by British military personnel.

While the system itself doesn't store classified information, it is essential for internal communication, HR services and access to health records.

The majority of the affected employees are based in the UK, but a number are stationed overseas in countries like Iraq, Qatar and Cyprus, as well as mainland Europe.

Read the full article on Computing here.

Amazon has launched a range of new AI foundation models, dubbed ‘Nova’, as it seeks to keep pace with Microsoft, Google and Meta. With the ability to process text, image, and video as prompts, customers can use Amazon Nova-powered GenAI applications to understand videos, charts, and documents, or generate videos and other multimedia content.

Amazon has of course already invested billions in its partnership with Anthropic and already developed its own LLM called Titan. However, it seems the hyperscaler has no plans to solely rely on its partnership with Anthropic, and much like Google is seeking to advance its own IP creation, offering an alternative for customers as they seek to balance cost and performance.

Read the full article on TechMarketView here.

It’s almost unfathomable, considering the seemingly infinite possibilities afforded to businesses through adopting emerging technologies, that the process of digital transformation could have stalled altogether in some UK firms in recent years.

But that is the suggestion of a recent report, which also found that if all British-based firms had increased their digital technology usage in 2021, the economy could have seen a boost in turnover in 2023 – to the tune of £111bn.

Read the full article on Management Today.

The FCA has launched a new ‘AI Lab’, seeking to support innovators as they develop new AI solutions while deepening its own understanding of the risks and opportunities AI presents to the financial services sector.

The AI Lab has four components:

• AI Spotlight, providing space for firms and innovators to share real-world examples of how they are leveraging AI, and to share emerging AI solutions. A showcase day will be held on 28 January 2025, and applications are already open;
• AI Sprint, a policy sprint to be held on 29 and 30 January 2025, bringing together industry, academics, regulators, technologists, and consumer representatives to focus on how the FCA enables the safe adoption of AI in financial services. Applications will open soon, and interest can be registered now;
• AI Input Zone, an online feedback platform that will open in the coming months, where stakeholders can have their say on the future of AI in UK financial services; and
• Supercharged Sandbox, where the FCA will run AI-focused TechSprints and enhance its Digital Sandbox infrastructure through greater computing power, enriched datasets and increased AI testing capabilities.

Read the full article on Slaughter and May here.

The Information Commissioner’s Office (ICO) has published the outcomes from a number of consensual audits it conducted on the use of AI tools in recruitment in its audit outcomes report (Report). The ICO concluded that there were “considerable areas for improvement” regarding how personal data is being used by AI sourcing, screening and selection tools. While the ICO recognised that AI can innovate the recruitment process and noted many encouraging practices, they also identified a number of concerns. As a result, the ICO put forward almost 300 recommendations to the organisations involved in their audit, all of which were accepted.

Read the full article on Slaughter and May here.

CGI’s relationship with the Crown Prosecution Service can be traced back to 2001 when the non-ministerial department decided to improve its handling of cases by reducing reliance on the physical file. Logica, as was, signed the COMPASS contract, with an initial focus on a new electronic case management system. The contract evolved over the years to become a full outsourced ICT service and was extended multiple times.

CGI has maintained a strong footprint, including an Apps and Hosting contract, which has been extended to November 2025. Now, it has announced a further win as CPS’ Application, Database, and Infrastructure Management Services (ADIMS) partner. The focus of the contract will be on elevating the digital backbone of the CPS’ Future Casework Tools Programme; the Programme provides digital solutions to increase efficiency, enhance casework quality, and improve user experience.

Read the full article on TechMarketView here.

London, 5th November, 2024 AT Management Limited is delighted to announce the formation of The ATM Group, operating across the UK, Ireland, The Netherlands, and South Africa.

This expansion combines the expertise of AT Management (UK and Ireland), TCMS Solutions (Netherlands), SA Commercial (South Africa), and The Verity Centre (UK), marking a major milestone for the group.

With a team of over 1,000 colleagues and years of experience, The ATM Group provides tailored solutions, optimising processes to improve outcomes while handling more than 25 million customer interactions annually.

Founded by Andrew McArthur in 2007, The ATM Group has evolved from its beginnings in Bristol to become a leader in Revenue Generation (RX) and Customer Experience (CX), specialising in customer engagement at every step of the customer journey.

By leveraging AI, automation, and technology-led solutions, the group delivers significant efficiencies, enriching partner and customer experiences alike, particularly in the home, health, and leisure sectors.

“Our creation of The ATM Group marks an exciting new chapter of our ability to deliver even more innovative CX solutions” says Group Managing Director, Vimal Prema.

“Expanding our operational footprint also enables us to combine our UK expertise with a global perspective, helping partners create solutions that offer clear ROI. Our colleagues’ dedication to meaningful results is central to our overall success.”

Andrew McArthur, the company’s founder, adds, “This is about more than just geography; it’s about shaping the future of our industry. We are entering a pivotal year, and this new phase is designed to deliver a truly optimised experience for our colleagues, clients, and their customers. 2024 is our launchpad, and it’s only the beginning.

About:

The ATM Group’s core values of bravery, collaboration, and humility continue to guide its approach to both client and colleague relationships.

Its multilingual capabilities, covering over 10 languages, further enable tailored solutions for a diverse and growing global customer base.  For more information, please visit www.atm.group

For media enquiries, please contact:

The ATM Group

Email: media.enquiries@atm.group