Industry news

Acting US Cybersecurity and Infrastructure Security Agency director, Madhu Gottumukkala uploaded documents marked “for official use only” to ChatGPT.

That’s according to a report by Politico, which says Gottumukkala’s actions in August triggered multiple security alerts at CISA and the US Department of Homeland Security (DHS).

Gottumukkala was appointed to the position of deputy director of CISA in April 2025 by secretary of homeland security Kristi Noem. He became acting director a month later following the resignations of several of the agency’s senior staff.

Read the full article on Computing here.

British building society, Nationwide, is expanding its contract with Amazon Web Services (AWS) to help improve customer experience.

Nationwide has some 17 million customers and has already been using Amazon Connect (contact centre technology) to support many of them through its contact centres and branch operations. This technology is central to the building society’s recently launched call checker service for tackling fraudsters attempting to impersonate its staff and scam its customers. The new agreement with AWS will build on this, helping the building society to deliver a much more personalised experience for its customers, faster.

Read the full article on Techmarketview here.

CGI is celebrating its 50th anniversary—the company was founded in 1976, as was I, coincidentally(!)—and the firm is using the milestone to deepen its investment in UK STEM education. Under its anniversary theme "Building what's next," CGI has announced new and extended partnerships with the Science Museum Group, Royal Observatory Greenwich, and the Royal Institution, including a renewed three-year title sponsorship of the Royal Institution's Christmas Lectures.

Led by Tara McGeehan, President of CGI UK & Australia, the partnerships include a three-year STEM Circle and cybersecurity partnership with the Science Museum Group, supporting exhibitions including the upcoming Horrible Science: Cosmic Chaos at Manchester's Science and Industry Museum in February.

Read the full article on TechMarketView here.

At the end of last week, the Hitachi announced plans to integrate its GlobalLogic and Hitachi Digital Services businesses, from April this year, as it looks to consolidate the conglomerate's digital services portfolio and accelerate growth in its Lumada 3.0 platform. Lumada 3.0 is the latest evolution of Hitachi's core digital solutions platform, designed to drive industrial digital transformation by transitioning from simple IoT/OT monitoring to an AI-native, agentic, and physical AI-focused operating model.

Global LogicThe move will combine GlobalLogic's 32,000-strong workforce with Hitachi Digital Services' 6,000 employees focused on mission-critical systems, creating a substantial digital services organisation under GlobalLogic CEO Srini Shankar's leadership. The consolidation resonates with similar recent portfolio rationalisations across IT services providers looking for scale and integrated capabilities to compete in an AI-driven transformation market.

Read the full article on TechMarketView here.

One year on from its AI Opportunities Action Plan, the UK government has provided an update on progress. It reports delivery against 38 of 50 committed actions, spanning skills investment, public sector productivity, and the launch of AI Growth Zones.

It highlights an ambition to upskill 10 million workers in AI skills by 2030 and the introduction of TechFirst, TechLocal, TechGrad, TechExpert and Spärck AI Scholarship schemes. On public sector deployment, the metrics show encouraging signs of scale in healthcare, including one-third of NHS chest X-rays (2.4 million scans) utilising AI-assisted diagnosis. It has also laid the foundations to begin scaling a range of i.Ai productivity tools such as Minute (an AI scribe) and Extract (converts old planning documents into geospatial data).

Read the full article on TechMarketView here.

Having returned sequential top line growth in the prior quarter (see here), Wipro saw its pace of qoq expansion accelerate during Q326. Revenue for the three months ended 31 December was up by 1.4% qoq (Q226: 0.3%) at constant currency to $2.64bn, albeit turnover for the period was down yoy by 1.2%. Operating margin improved by 10 bps yoy to 17.6%.

Large deal bookings, which had been one of the highlights for Wipro in the first half of the current fiscal, eased back in the third quarter. Having more than doubled yoy in H126 to $5.6bn, big wins in Q3 dipped by 8.4% to just $0.9bn. The company has, however, already comfortably exceeded this metric for the whole of FY25.

Read the full article on TechMarketView here.

West Midlands Police (WMP) Chief Constable Craig Guildford has retired after facing intense political pressure over the decision to bar Maccabi Tel Aviv fans from attending the Europa League game against Aston Villa in November 2025. This pressure stemmed in part from revelations that inaccurate AI-generated intelligence had been included in the evidence used to justify the ban.

The case raises important considerations for policing, the wider public sector and beyond – as Deloitte Australia recently discovered when forced to refund fees after delivering a government report littered with AI-generated fabrications.

In the case of WMP, there was a lack of validation before information from AI searches entered the SAG reports, the audit trail appears to have been weak, and accountability was obscured by leadership being unaware of which tools were being used within the force.

Read the full article on TechMarketView here.

NTT DOCOMO GLOBAL and Accenture are teaming up to develop and scale the Universal Wallet Infrastructure (UWI), a foundational platform to enable different digital systems to work together seamlessly. The collaboration, which also involves also NTT Digital, aims to let enterprises and governments issue, verify, and manage credentials across borders while users maintain sovereignty over their information.

Best thought of as a trusted digital intermediary, UWI will sit between individuals and every online service] they use. The average person currently juggles dozens of separate digital profiles, each with redundant personal information scattered across services that don't talk to each other. Every duplicate profile creates another potential security risk. Meanwhile, organisations spend enormous sums implementing separate systems for know-your-customer verification, fraud prevention, and document management.

Capita has got 2026 off to a promising start with a small but significant win in its core Local Government market. The Business Process provider has won a new four-year, £9m contract to deliver contact centre services for Kent County Council (KCC), one of England's largest local authorities serving some 1.6m residents. The deal, which includes options for three one-year extensions, represents a solid competitive win for Capita, displacing incumbent provider Agilisys, which had held the contract since 2015.

The new service will see Capita deploy its CapitaContact CX platform, which is built on Amazon Connect and can handle approximately half a million calls annually alongside webchat, chatbot, and email channels. Whilst the contact centre space has been a challenging market for Capita of late, CapitaContact does offer promise, and has been central to wins in the telco, water and electronics markets and represents a key building block of its service reinvention.

Read the full article on TechMarketView here.

According to Curioni, we're on the cusp of two simultaneous technological revolutions which in combination will fundamentally change how the world uses computers to solve difficult problems.

There have only been two comparable developments in computing history, Curioni contends - the microprocessor and the internet - but those breakthroughs happened decades apart. In contrast the current contenders, AI and quantum computing, are evolving in tandem. "We are really going through two of the largest transformational technological changes in IT in the past 30 years," he said during a media event in November.