Industry news

TT DATA and Ericsson have signed a multi-year partnership aimed at improving enterprise adoption of private 5G and edge AI, a deal that reflects growing market demand for production-ready connectivity.

Under the new agreement, NTT DATA will act as one of Ericsson's primary global system integration partners, delivering private 5G as a fully managed service. NTT DATA's edge AI agents will run directly on Ericsson's enterprise edge platforms, supporting real-time, autonomous decision-making at the point of data generation.

The partnership targets four key verticals, manufacturing, transportation and logistics, energy and mining, and smart cities, with several repeatable use cases designed to help enterprises move beyond pilots and into scalable production deployments.

Read the full article on TechMarketView here.

Contact centre giant Teleperformance has had to navigate a challenging twelve months or so with its share price down c.50% on where it was a year ago. FY25 results out yesterday tell a story of resilience rather than momentum with group revenue coming in at €10.2bn, up 1.3% in constant currency (reported revenue marginally down 0.7% as a strengthening euro took a bite out of reported figures).

Core Services which represent some 85% of the business, grew a more creditable 2.7% yoy, with EMEA and Asia-Pacific outperforming at 3.8%, off the back of growth in data services for AI, sales, care and back-office solutions. The Americas also returned to growth, albeit modestly.

Ofgem has launched a wide-ranging review to reform grid connection processes in response to a surge in datacentre demand, proposing stricter entry requirements and new models to accelerate electricity capacity delivery.

Energy regulator Ofgem has launched a major consultation on reforming electricity demand connections, warning that a surge in datacentre applications has pushed the grid queue to unprecedented levels.

In a Call for Input published last week, the regulator said the pipeline of projects awaiting connection to the electricity network had tripled in just seven months, from 41GW in November 2024 to 125GW by June 2025.

Read the full article on Computing here.

Kyndryl endured an incredibly painful start to the week with shares falling sharply after the company said it is delaying a number of regulatory filings, including its 10-Q.

The infrastructure services specialist, which has seen its share price drop c.55% since the start of the week, will conduct an accounting review alongside the release of its fiscal third-quarter results, which missed expectations. Although revenue increased 3% year-over-year to $3.86bn, and adjusted EPS grew c.2%, both of these came in below estimates.

The company said it is reviewing its cash management practices, related disclosures (including the drivers of adjusted free cash flow), and the effectiveness of its internal controls over financial reporting, following voluntary document requests from the US Securities and Exchange Commission.

Read the full article on TechMarketView here.

Further consolidation in the European BPO market as Paragon Group acquires Parseq, a Yorkshire-based business process services specialist, strengthening its position in the UK's document processing and payment automation markets. Parseq had itself been scaling through M&A having acquired The Tall Group, a secure print, payment, and online solutions provider and merged operations with offshore IT services provider Column Software Solutions in 2023.

The deal brings 350 employees and operations spanning the UK, Bulgaria, and India under Paragon's expanding portfolio, where Parseq represents a strategic addition to Paragon's outsourced services division, processing over £36bn in payments annually and digitising 70m documents for clients including the UK's top ten banks, major utilities, and telecommunications providers.

Read the full article on TechMarketView here.

Acting US Cybersecurity and Infrastructure Security Agency director, Madhu Gottumukkala uploaded documents marked “for official use only” to ChatGPT.

That’s according to a report by Politico, which says Gottumukkala’s actions in August triggered multiple security alerts at CISA and the US Department of Homeland Security (DHS).

Gottumukkala was appointed to the position of deputy director of CISA in April 2025 by secretary of homeland security Kristi Noem. He became acting director a month later following the resignations of several of the agency’s senior staff.

Read the full article on Computing here.

British building society, Nationwide, is expanding its contract with Amazon Web Services (AWS) to help improve customer experience.

Nationwide has some 17 million customers and has already been using Amazon Connect (contact centre technology) to support many of them through its contact centres and branch operations. This technology is central to the building society’s recently launched call checker service for tackling fraudsters attempting to impersonate its staff and scam its customers. The new agreement with AWS will build on this, helping the building society to deliver a much more personalised experience for its customers, faster.

Read the full article on Techmarketview here.

CGI is celebrating its 50th anniversary—the company was founded in 1976, as was I, coincidentally(!)—and the firm is using the milestone to deepen its investment in UK STEM education. Under its anniversary theme "Building what's next," CGI has announced new and extended partnerships with the Science Museum Group, Royal Observatory Greenwich, and the Royal Institution, including a renewed three-year title sponsorship of the Royal Institution's Christmas Lectures.

Led by Tara McGeehan, President of CGI UK & Australia, the partnerships include a three-year STEM Circle and cybersecurity partnership with the Science Museum Group, supporting exhibitions including the upcoming Horrible Science: Cosmic Chaos at Manchester's Science and Industry Museum in February.

Read the full article on TechMarketView here.

At the end of last week, the Hitachi announced plans to integrate its GlobalLogic and Hitachi Digital Services businesses, from April this year, as it looks to consolidate the conglomerate's digital services portfolio and accelerate growth in its Lumada 3.0 platform. Lumada 3.0 is the latest evolution of Hitachi's core digital solutions platform, designed to drive industrial digital transformation by transitioning from simple IoT/OT monitoring to an AI-native, agentic, and physical AI-focused operating model.

Global LogicThe move will combine GlobalLogic's 32,000-strong workforce with Hitachi Digital Services' 6,000 employees focused on mission-critical systems, creating a substantial digital services organisation under GlobalLogic CEO Srini Shankar's leadership. The consolidation resonates with similar recent portfolio rationalisations across IT services providers looking for scale and integrated capabilities to compete in an AI-driven transformation market.

Read the full article on TechMarketView here.

One year on from its AI Opportunities Action Plan, the UK government has provided an update on progress. It reports delivery against 38 of 50 committed actions, spanning skills investment, public sector productivity, and the launch of AI Growth Zones.

It highlights an ambition to upskill 10 million workers in AI skills by 2030 and the introduction of TechFirst, TechLocal, TechGrad, TechExpert and Spärck AI Scholarship schemes. On public sector deployment, the metrics show encouraging signs of scale in healthcare, including one-third of NHS chest X-rays (2.4 million scans) utilising AI-assisted diagnosis. It has also laid the foundations to begin scaling a range of i.Ai productivity tools such as Minute (an AI scribe) and Extract (converts old planning documents into geospatial data).

Read the full article on TechMarketView here.