Industry news

  • 28 Mar 2017 12:00 AM | Anonymous

    Consero’s 2017 Procurement and Strategic Sourcing Report has found US procurement executives key concerns for the coming year. The procurement talent gap, technological frustrations and suppliers who are insufficiently focused on risk are among the challenges with 39% saying supplier management is the main focus area for the year while 37% cited talent development and retention. To read more from Supply Management, click here.

    The GSA are offering workshops on key areas such as risk management and relationship management, click here to find out more.

  • 21 Mar 2017 12:00 AM | Anonymous

    HCL Technologies, the leading global IT services company, has been chosen as the strategic IT services provider to the Volvo Ocean Race. HCL will be responsible for developing and delivering IT solutions for the 2017–18 edition of the race around the world. The IT infrastructure being developed in collaboration with HCL will form the backbone of Volvo Ocean Race’s streaming and TV production for key events such as arrivals, departures and the In-Port Race series. To learn more, click here.

  • 21 Mar 2017 12:00 AM | Anonymous

    Australia’s most populous city Sydney was told yesterday that it was time to invest in Sri Lanka given the future upside supported by progressive policies in place or planned under a unity Government. This message was conveyed at the ‘Invest Sri Lanka’ forum organised by the Colombo Stock Exchange (CSE) in partnership with several stakeholders at the Shangri-La Hotel in Sydney. Over 150 Australian citizens, companies, other firms and representatives based in Sydney as well as Sri Lankans living in Australia attended the forum. Click here to find out more.

  • 21 Mar 2017 12:00 AM | Anonymous

    The GSA UK is today launching an industry wide Automation User Group to look at Robotic Process Automation (RPA) and Artificial Intelligence (AI) beyond the hype to focus on how organisations can create an automation Centre of Excellence. The GSA will run a series of user groups across the UK, driven by major buyers, with a focus on how organisations can harness the incredible opportunities automation can offer through correct implementation.

    The Automation User Group will be an opportunity to learn from those who have successfully implemented RPA and AI programs and hear the challenges and obstacles they faced when trying to make automation work for them. The GSA UK’s aim is for the independent meetings to help the Association’s members streamline the implementation process and steer participants away from the potential pitfalls of embracing the technology through the development of best practice guides and a repository of case studies.

    The Automation User Group has been initiated by the Global Sourcing Association’s buy-side members, who want a forum to stop the hype and share the reality of automation in practice. Already, firms including Zurich, Direct Line, the NHS, Aviva and KPMG have registered membership for the group. This is an independent initiative and the GSA is inviting buyers, service providers and advisors in order to create a vibrant platform for guidance, support and two-way communication.

    Kerry Hallard, CEO of the GSA UK said “So much hype surrounds automation that it is becoming difficult to tell fact from fiction. By offering an Automation User Group to our members we are going to cut through the embellishment and hyperbole to get the real story on RPA and AI implementation. We know that there are great benefits to be had from implementing automation but they are not as easy to achieve as the hype would make people believe.”

    “Our Automation User Group will unify the industry in its understanding of automation in implementation and practice. By sharing insights through the GSA, organisations can get to grips with automation and really benefit from this disruption to business. The GSA has an independent role in these workshops, acting as a facilitator, bringing members together and creating unity on the issue. It’s encouraging to see our buy-side members taking the initiative to push for action on Automation and its role in modern organisations.”

    The GSA UK has organised initial meetings of its User Group in Leeds on the 30th March, London on the 21st June and later in Manchester and Dublin as part of an ongoing programme of activity “Automation in Practice”, a key part of the GSA’s Transformational Roadmap. The topic of

    automation will remain central to the GSA UK’s current programme with future events and thought provoking debates centred around the automation transformation.

  • 20 Mar 2017 12:00 AM | Anonymous

    Disruptive technology and innovative ideas don’t necessarily mean business success if the basics are not covered. Uber, the taxi booking app has shook up the taxi market but it is struggling to come to grip with the governance expected of a large firm. This week the president of Uber, Jeff Jones announced he was leaving the company after six months with the firm. This comes after Travis Kalanick, CEO and co-founder of Uber admitted he needed ‘leadership help’ following some high-profile PR slips. You can read more here.

  • 20 Mar 2017 12:00 AM | Anonymous

    WNS Limited (WNS), a provider of global Business Process Management (BPM) services, announced it has acquired HealthHelp, an industry leader in care management. HealthHelp works closely with both payors and providers to help improve patient outcomes and drive long-term sustainable cost savings for the healthcare industry. With the acquisition of HealthHelp, WNS has taken a major step forward in strengthening our end-to-end Healthcare and Insurance BPM offerings. WNS plans to leverage HealthHelp’s industry-leading capability in care management to address the needs of payor, provider and insurance organizations,” said Keshav Murugesh, WNS’ Chief Executive Officer. You can read more here.

  • 20 Mar 2017 12:00 AM | Anonymous

    Big mergers in the Indian telecoms market as Vodafone has merged its Indian business with Idea Cellular to create a 400 million customer behemoth. The move is believed to be a counter against the rise of Reliance Jio. India's leading mobile networks are embroiled in what analysts have described as "a vicious price war", started by the arrival of Jio. You can read more here.

  • 20 Mar 2017 12:00 AM | Anonymous

    Interesting bit of analysis on Egypt and its ITO and BPO industry from the Oxford Business Group, notes the many awards that the country has won. The report gives a past, present and future section and is worth a quick read. Egypt offers many opportunities for the sourcing industry, with a young and skilled workforce, established technology businesses, a list of firms already operating in the country and the geographical advantage of being between Asia and Europe.

  • 17 Mar 2017 12:00 AM | Anonymous

    A new app that promises to revolutionise the way students find and choose rental properties has been brought to market this month. SPCE is described by its founders as the equivalent of AirBnB for student accommodation and the long-term rental market. It brings together students and landlords on one platform and allows them to interact and build relationships with their peers, roommates and landlords alike. Students can use the app to search and pay for university-specific student rental properties based near campuses, without using estate agents. The properties available range from studios, one-bed flats and eight-bed houses to privately catered university halls housing up to 250 students. Click here to learn more.

  • 16 Mar 2017 12:00 AM | Anonymous

    Genpact, a global professional services firm focused on delivering digital transformation for clients, has signed a definitive agreement to acquire Rage Frameworks, a leader in knowledge-based automation technology and services providing Artificial Intelligence (AI) for the Enterprise. As part of its strategy to drive both digital-led innovation and digital-enabled intelligent operations for its clients, Genpact is investing in leading technologies, such as AI, that are transforming the way companies in many industries compete. The acquisition of Rage Frameworks advances this strategy, extending the frontier of AI for the enterprise. Genpact will embed Rage’s AI in business operations and apply it to complex enterprise issues to allow clients to generate insights and drive decisions and action, at a scale and speed that humans alone could not achieve.

    To read more, click here.

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