Industry news

  • 30 Nov 2016 12:00 AM | Anonymous

    Maybe Donald Trump isn’t that bad. Bernie Sanders, who faced Hillary Clinton for the Democratic nomination unveiled an Outsourcing Prevention act recently that makes you think that Trump might not be a bad option. This article in Forbes points out the floors in the plan and is worth a read. However, the undercurrent of anti-globalisation and outsourcing is apparent on both sides of American politics.

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  • 30 Nov 2016 12:00 AM | Anonymous

    Indian Technology and Business Process Outsourcing (BPO) firm, iSON Technologies, is targeting an increase in its current investment profile in Nigeria and other sub-Saharan African countries from $50 million to $100 million in another three months. Chief Growth Officer of, iSON Technologies, Akshay Grover said BPO, if well tapped in Nigeria, can actually provide jobs for millions of unemployed youths in the country.” Grover said the BPO business “is not been fully tapped in Nigeria and some African countries. The country has huge potential to be a leading BPO destination in Africa if well managed.”

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  • 29 Nov 2016 12:00 AM | Anonymous

    Thousands of new graduates have just entered the workforce at this time of year, and the skills gap remains a huge problem. So why is the C-suite still not utilising learning and development options?

    A recent survey by the UK Commission for Employment and Skills found that although well over a million instances of a skills gap were reported, a third of employers hadn’t trained any staff members in over a year.

    The 46% of employers that had trained staff in the past wanted to provide more training, but barriers such as lack of time and funding stopped them – suggesting that there is a “ceiling” to the value organisations place on training. This leads to wasted talent and poor loyalty within companies.

    Companies now need to be able to provide a blended solution to suit all individuals, and to give millennials, the newest generation of workers, the opportunity to learn.

    There is a great deal of frustration currently amongst senior L&D leaders, who know that this means the learning offering needs to be provided in a different way. However, they are told there is no budget increase possible or that spending must be cut, leaving fewer trainers and resources. The need to transform offerings and the lack of funds to do so is a vicious circle.

    That circle could be broken if CEOs and CFOs started paying attention to how they can enable the L&D transformation in their own company. If you don’t offer employees something today, you wont have a workforce tomorrow. Without a comprehensive agile learning mechanism, you will not attract the right talent. Without the talent, you will not have a successful business. Every aspect of L&D is aligned with the strategic business plan, so the C-suite need to be working with their own senior L&D person. If that person is not on the board, bring them in. Any plan for success, growth or even changing a company’s direction will require their input.

    Talking about transformation doesn’t always mean spending more – it means allocating it in a different way, to gain efficiency. It comes from looking for those marginal gains in performance that create an overall difference. There may be investments required up front, but then the rewards can be reaped within the next five years.

    Investing in an external partner to manage an aspect of your business, whether it’s the core or the peripherals, relieves the C-suite of risk or burden. Outsourced partners will be able to outline different models of financial risk and reward, and guarantee you cost savings and efficiency gain.

    You can increase opportunities by working with a provider who can source the best training – not just the best that you know about. The C-suite should not be afraid of taking that step, because saving some money is great, but serving a lot of money over a five-year plan is better.

    Talk to experts to understand what gains can be made. Invite potential partners to come to you with suggestions, and be completely transparent about what you are trying to achieve, and be prepared to listen to the disruptive thinking and innovation. Just because your company has always done something one way, does not mean that is the right way. The variances of what outsourced partners can achieve is mind blowing, but requires an open mind to accept it.

    It’s also important to find the partner that suits you. Don’t force it if you don’t match perfectly, as the right provider will be out there.

    The onus is not only on CEOs and CFOs – senior L&D leaders should be pushing their case to the board, too. Perhaps L&D do not know how to put forward a financial argument, and CFOs cannot quantify the emotional arguments. By working together to find the right external partner, you can transform your workplace curriculum to reap the benefits in the future.

    Find more from KnowledgePool, part of Capita Learning Services.

  • 28 Nov 2016 12:00 AM | Anonymous

    Campaigners are urging the government not to "cherry pick" different parts of the economy for special trade agreements with the EU after Brexit. A report by Open Britain (which replaced the official Remain campaign after the EU referendum) and written by the Centre for Economics and Business Research, says every sector appeared to benefit from trade within the single market with 3.25 million UK jobs directly or indirectly linked to EU trade. Manufacturing would "certainly suffer significantly" from restricted access to the single market, it says, while banking and insurance and professional services also have a "very strong link" to the EU with other sectors having "indirect" links. It’s another twist in the Brexit story which will rumble on over 2017.

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  • 28 Nov 2016 12:00 AM | Anonymous

    San Francisco’s transport agency has been hit by a hack attack which led to customers being able to travel for nothing. The hackers have made a ransom demand of 100 Bitcoin, which amounts to about $70,000. As a precaution, staff shut off all ticketing machines on the network. Computers across the city’s transport network, including at stations, were disabled with screens displaying a message from the attackers. Again, the importance of cyber security in the digital economy is paramount.

    Read more here.

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  • 28 Nov 2016 12:00 AM | Anonymous

    South Korea's Samsung Electronics will consider splitting itself into two as proposed by U.S. activist hedge fund Elliott Management, Seoul Economic Daily reported on Monday citing an unnamed source. A split would allow the heirs of the founding Lee family to strengthen their grip on the global smartphone leader, the crown jewel of the Samsung Group business empire. Elliott proposed a split in October to boost shareholder value. Samsung's board of directors will meet on Tuesday and respond to Elliott's proposals, the newspaper said. The Korea Exchange separately asked Samsung to comment by 6 p.m. (0900 GMT) on whether it planned a spinoff.

    Read more here.

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  • 28 Nov 2016 12:00 AM | Anonymous

    The service sector saw a decline in optimism in the three months to November, although the fall was less sharp than in the previous quarter. In the CBI's latest quarterly Service Sector Survey, business and professional services firms – which include accountancy, legal and marketing firms – reported that business volumes barely increased and they are expected to fall slightly next quarter. Meanwhile, consumer services companies – which include hotels, bars, restaurants, travel and leisure – saw business volumes grow modestly, with expectations for faster growth in the next three months.

    Read more here.

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  • 25 Nov 2016 12:00 AM | Anonymous

    The global third party logistics market is expected to be worth $925 billion by 2020 and will be partially driven by the outsourcing of secondary business activities, according to a new study. Orbis Research’s study found that the challenges of managing geographically dispersed supply chain operations because of increased globalization has led to several companies to outsource their logistics function. Difficulties with addressing logistical challenges has also led to increased outsourcing by wholesalers and retailers, thereby boosting the third-party logistics industry.

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    More news at Sourcing Focus.

  • 24 Nov 2016 12:00 AM | Anonymous

    The first government budget after the Brexit vote has been unveiled, giving us a report into how the economy has been doing since the referendum in July. Firstly, government debt will continue to rise, with borrowing higher than expected. The OBR has forecast growth of 1.7% in 2018 which is relatively strong although may be optimistic depending on the Brexit options. The national living wage is going up to £7.50 from £7.20, a concern for many retailers and other industries who have already seen margins close after the introduction of the living wage. Good news comes from the government’s enthusiasm and commitment to the digital economy with £1 billion for digital infrastructure and £2 billion pounds for research and development which will again help the digital and mobile economy. However, hints of the effect of a more digital ‘gig’ economy, where workers are self-employment or in casual work which is damaging the governments tax take.

    Read more here.

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  • 24 Nov 2016 12:00 AM | Anonymous

    Malaysia’s telecom giant Axiata Group Bhd’s, Sri Lankan subsidiary Dialog Axiata has announced plans to form Dialog Business Services Ltd, a company that will provide business process outsourcing (BPO) services. Dialog Axiata, an 83.3 per cent-owned subsidiary of Axiata is headquartered in Colombo and is Sri Lanka’s largest telecommunications service provider and commands at least 50 per cent of the Sri Lankan mobile market. Axiata’s move is in line with other regional players who are shown interest in Sri Lankan BPO industry as Colombo-government has been backing the BPO industry for employment generation in suburban and rural areas. Trying to make Sri Lanka an Information and Communications Technology (ICT) hub, the government established ICT centres throughout the country to improve awareness in IT and boost skills.

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