Industry news

Firstsource Solutions has been appointed by BBC Worldwide to provide bespoke ‘digital customer support’ for its newly-launched BBC Store ‘buy-to-keep’ programming service, which will allow viewers to buy content online.

The BBC aims to keep improving the service in line with customer feedback.

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Related news:Firstsource named Outsourcing Contact Centre of the Year for the second year running

According to a Sopra Steria new report, 83% of enterprises are pleased with the pace at which their Digital Transformation projects have been delivered, bucking the decades-long complaint from businesses that IT projects always run behind schedule.

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Related news: Sopra Steria chosen by North Ayrshire Council to support digital transformation

The deal between Accenture and HMRC has been extended until 2020 and will be responsible for developing, implementing and keeping a secure cloud-hosted tax system for the National Insurance and PAYE Service.

The value of the contract has not been agreed yet as it will depend on “task orders and work draw-downs by the client over the coming years”, according to an Accenture statement given to Public Technology.

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Related news: Scottish Police abandons systems project with Accenture

According to Computing, despite recent news of Lloyds Banking Group cutting thousands of jobs, those are going to affect mainly front-line and facilities staff. Tech jobs are likely to increase, balancing the overall headcount.

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Related news: Trade unions fear IT outsourcing expansion at British Airways

It’s no longer a secret that large companies have discovered and embraced outsourcing to make their processes better, more efficient and cut costs. Now outsourcing is becoming more accessible to small companies, especially in the business support areas like, HR, accounting and IT, according to this Startups article.

You can see the list clicking here.

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Capita shares fell 2.9 percent at 960 pence on the London Stock Exchange at 1024 London time, making them the biggest losers on the blue-chip FTSE 100 index.

FTSE.

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Related news: Outsourcing after Brexit – a Central / Eastern European view

Computing has published today that Amazon will pioneer a series of drone delivery tests along with the Civil Aviation Authority (CAA), which will be fully involved. Amazon hopes in the near future be able to safely deliver parcels in 30 minutes in the UK and elsewhere. The CAA wants “to enable the innovation that arises from the development of drone technology by safely integrating drones into the overall aviation system. These tests by Amazon will help inform our policy and future approach” according to CAA policy director Tim Johnson.

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According to the BBC, the giant GlaxoSmithKline is to invest £275m in the UK to expand its manufacturing sites. It claimed that, despite the referendum results, the UK’s skilled workforce and competitive tax system were critical for the decision.

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Civica, the specialist in IT systems and business process for the public sector, has announced the acquisition of SFW Ltd, which currently provides digital services for the government and has an offshore development centre in India.

According to Public Technology, Simon Downing, chairman of Civica, said that the skills and experience of SFW’s 200-strong team were “an excellent fit and extend our market-leading digital services capability”.

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