Industry news

  • 31 Jul 2015 12:00 AM | Anonymous

    G4S has announced that it has successfully secured a ten-year contract with EDF Energy valued at £80 million overall.

    The worldwide secure outsourcing group will be providing security services for the construction of a nuclear power station at Hinckley Point, Britain’s first new station in a generation. G4S will be responsible for onsite security management, which includes access control, perimeter security, and visitor search and screening.

    The deal is still subject to a final investment decision. G4S is expected to deploy 300 of their own staff, a small addition to the estimated 25,000 jobs the full project is expected to create.

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    Related: Protestors Wreak Havoc at G4S Meeting, Security Fails to Confiscate Mobile Devices

  • 31 Jul 2015 12:00 AM | Anonymous

    The ISG has released the results of its Q2 EMEA ISG Outsourcing Index, revealing that a quarterly record of 169 contracts worth €2.2 billion were awarded in the region for the quarter, representing a 23 per cent increase in annual contract value (ACV) since the prior period.

    The quarter only saw two mega-relationships (contracts valued at €80 million+) formed, meaning that the growth in contracting activity and value was largely down to a larger number of small deals. Buyers of outsourcing are currently favouring shorter deals at a lower value, in order to avoid getting locked into cumbersome contracts where the technologies and operating models involved could become obsolete before the outsourced operation is completed.

    The United Kingdom was a key contributor to EMEA’s success, with ACV gains of almost 150 per cent year-on-year.

    For more information view this ISG slideshow.

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    Related: Global outsourcing surges to all-time highs in first half of 2015

  • 30 Jul 2015 12:00 AM | Anonymous

    The CEO of Centrica, a widely renowned buyer of outsourcing, has announced that 6,000 jobs will be cut from the organisation by the close of 2017 as part of the group’s plans to focus on being “a customer-facing business”.

    Iain Conn, who took over Centrica at the beginning of 2015, has seen British Gas’ profits reach £528 million during his six months in charge, already equalling profits achieved throughout 2014.

    His intention is now to scale back operations in oil and gas exploration and production in the North Sea region, and concentrate instead on making Centrica an excellent supplier of energy and customer service, connecting homes and providing “smart” energy technologies.

    5,000 of the job losses will take place in the UK; about half of the total number will be subject to redundancies. Conn added that 2,000 new jobs will also be created, making the net reduction of employees about 10 per cent of Centrica’s total work force.

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    Related: Could Centrica’s Success Be Due to an Imminent Takeover?

  • 30 Jul 2015 12:00 AM | Anonymous

    Executives and shareholders at British service provider Capita were given cause to celebrate recently, after the group announced an 11 per cent increase in pre-tax profit for the first half of 2015, supported by £1.6 billion in major contract wins.

    The group also expects revenue growth to accelerate further throughout 2016, largely due to the substantial new contract agreed with the NHS back in June which will involve Capita transforming the health service’s back office operations.

    Capita CEO Andy Parker told Reuters he expects the demand for outsourced IT administration to grow in the near future, particularly where the public sector is concerned.

    "I still think there is a demand to improve administration efficiencies and drive cost savings for the public sector. I think it's still critical," he said. "The government announced earlier this month some pretty swingeing cuts to budgets - central government and across the wider public sector - and I think organisations like ours will continue to be one of the options that they will use to help them to drive out those savings."

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    Related: NHS and Capita consider administrative cuts to achieve savings and frontline improvements

  • 29 Jul 2015 12:00 AM | Anonymous

    Over the past 12 months, Tata Consultancy Services, Wipro and Infosys have shed over 100,000 employees between them, achieving greater size and scale instead through the adoption of automation and other newer technologies such as cloud computing.

    The Indian Economic Times has reported that at least two of Indian’s top ten outsourcing firm CEOs have called metrics such as the gross addition of employees “irrelevant” and said that companies are starting to take highly strategic approaches towards managing attrition.

    Higher attrition rates, in the region of 20 per cent, are now seen as the new norm, unlike in the early 2000s when firms like the service providers mentioned were recruiting tens of thousands of new engineers alone each year.

    Business for the likes of TCS and Infosys is getting increasingly competitive, with the latter overtaking the former in North American revenue, volume and growth in the first quarter of this year. The continent is currently a key market for India’s IT suppliers.

    In reaction to the lost business, TCS is going beyond automation to increase its competitive offering, with plans to train 100,000 new digital professionals by this time next year.

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    Related: Tata Motors procures Accenture’s services to cut down on bureaucracy

  • 29 Jul 2015 12:00 AM | Anonymous

    Xerox CEO and chairwoman Ursula Burns has announced that her company will be overseeing further restructuring in the latter half of 2015, which is likely to involve haemorrhaging 3,000 of Xerox’s 140,000 worldwide workers.

    This reduction in headcount is expected to mainly impact the organisation’s services business, rather than alternative areas such as the document technology arm of the company.

    The announcement has come after a second-quarter report displaying a seven per cent decline in overall revenues for Xerox.

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    Related: Fuji Xerox wins AU$33 million Australian government contract to replace legacy applications

  • 28 Jul 2015 12:00 AM | Anonymous

    A study conducted by the Chartered Institute of Environmental Health (CIEH) has shown that recent austerity measures have led to councils extensively cutting down on the provision of environmental health services, the FT has reported.

    Pest control has been the service worst hit, with 70 per cent of the 139 councils surveyed responding that they’d stopped providing that function over the past three years; restaurant inspections and dealing with contaminated land were also cited as services affected.

    The CIEH has warned that further cuts to public spending, which councils expect to be in the region of 30 per cent for 2015-16, will have serious consequences for businesses and the long term health of UK citizens due to these services diminishing further.

    It is now down to local government to find more innovative solutions in order to cut costs while still maintaining the majority of their functions. Outsourcing remains a prominent choice, while councils in Suffolk, Kent and a number of other counties are positioning themselves as commissioners and trading companies rather than direct service providers, in order to deliver maximum value to the taxpayer.

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    Related: Local councils embrace outsourcing as part of austerity-driven innovation push

  • 28 Jul 2015 12:00 AM | Anonymous

    The European Outsourcing Association (EOA) has announced the shortlist for its sixth annual EOA Awards ceremony, which will be accompanied by the EOA Leadership Summit on 8th October at Pestana Palace in Lisbon.

    Now in its sixth year, the EOA Awards recognises and celebrates the efforts of companies who have demonstrated best-practice in pan- European outsourcing.

    Kerry Hallard, CEO of the NOA, the UK affiliate of the EOA, commented: “Being shortlisted for the EOA Awards is a testament to having achieved something truly spectacular in the realm of outsourcing. The award winners will be announced in Lisbon on 8th October, and we’re very excited to see which partnerships and organisations will be crowned as the best of Europe’s outsourcing elite.”

    Here’s the shortlist in full:

    European BPO Contract of the Year

    60k & Zumba

    Conectys

    Intetics

    European IT Outsourcing Project of the Year

    E.Near

    Intetics

    Miratech & Lindorff

    SoftServe & Panasonic Appliance Air-conditioning Europe

    Softengi & Zeppelin Construction Equipment CIS

    TeleTech

    European Outsourcing Service Provider of the Year

    60k & Zumba

    Conectys

    ScaleFocus

    Sykes Global Services

    European Outsourcing Advisory of the Year

    Bird & Bird

    CMS

    DLA Piper

    Elixirr

    KPMG International

    Offshoring Destination of the Year

    Bulgaria

    Latvia

    South Africa

    Award for Corporate Social Responsibility

    Avasant

    SPi Global

    Pan- European Buyer of Outsourcing Services of the Year

    BT Openreach

    Finland’s Ministry for Foreign Affairs

    Holland & Barrett International

    Minsk City Authorities

    Zumba

    Outsourcing Works – Award for Delivering Business Value in European Outsourcing

    Conectys

    IBA Group & Minsk City Authorities

    Infosys BPO and Openreach

    ITC Infotech & Holland & Barrett International

    VFS Global & Finland’s Ministry for Foreign Affairs

    Wipro & Openreach

    Further details can be found on the EOA Leadership Summit & Awards webpage.

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  • 28 Jul 2015 12:00 AM | Anonymous

    Part two: Bulgaria as an outsourcing destination

    Is it time for Romania to get into the CEE outsourcing fast lane? Many observers say yes, it seems.

    Is Romania set for a big leap forward - driven by a number of positive economic drivers, of which technology could be a major component?

    Analysts say there's real evidence for such a view, though there remain some clear obstacles to the Romanian tech market taking off and challenging some of the other CEE powerhouses such as Bulgaria and Slovakia. For example, the EU currently rates the country as officially 28th out of all 28 of its member states when it comes to its internal digital economy.

    But that same source, perhaps surprisingly, also acknowledges that Romanians are the second best served in the EU when it comes to getting superfast broadband, at 60 per cent of fixed subscriptions last year, up from 55 per cent in 2013 and 69 per cent of its homes and businesses can get 30 Mbps.

    Romania is the 17th largest of all the European Union economies. And the fact of its close geographical proximity to Western Europe and excellent air and transport connections to the whole region, a growing and well-trained information and communications technology workforce, high language skills and very competitive price and labour costs, are also highly suggestive facts that many commentators see as suggesting real potential.

    The country was recently (2012) listed by The Times as in the top ten of all global outsourcing destinations, after Poland in fifth place and ahead of South Africa, Russia, Vietnam and The Philippines. The outsourcing sector is being powered by a large, well-trained ICT workforce of just under 120,000, forming an economic contribution of just under five billion euros per annum by the early part of this decade, after the 2008 economic crisis.

    It may also come as a surprise to some that in 2011, the widely-followed A.T.Kearney Global Services Location Index put the country at 25th in terms of its outsourcing attractiveness for organisations – just after Bulgaria and Poland but ahead of Hungary, the Czech Republic and Slovakia.

    The vast bulk of this ICT activity centres on the country's capital, Bucharest, which is the base for 67 per cent of all Romania's ICT turnover, as well as the majority (56 per cent) of all its tech professionals and 60 per cent of GDP for software and services, hardware and telecom. Indeed, 27 of the 30 biggest Romanian software and services firms and no less than 190 of the 290 companies with sales north of a million euros are based there.

    Perhaps it is time, then, to see that after a genuine dip in its fortunes, Romania is back on track? This is the view of at least one expert authority, the CEEMEA Group, which in its April 2015 market commentary stated that the nation should be seen as starting to detach itself from the rather poor Balkan market of South-East Europe and actually should be classed as a core Central and Eastern European market along with Poland, Hungary and the Czech Republic.

    “Most factors seem to ensure consolidated and steady/good growth [in the country], with only possible Eurozone stagnation and Ukrainian escalation as dark clouds on the horizon,” confirms its researcher, Dr David Thorniley.

    Though it may still face one or two more bumps in the road, the good news is that Romania does tick many boxes -– that the country’s Romania's potential as an outsourcing powerhouse can't be denied for very much longer.

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    Soitron Group has been helping its customers build and retain a competitive advantage thanks to the smart use of IT solutions for over 24 years.

    For more information regarding Soitron, visit the company's website.

    Part four: Czech Republic as an outsourcing destination

  • 27 Jul 2015 12:00 AM | Anonymous

    Reports have emerged suggesting that the £1 billion outsourcing contract tentatively agreed between the NHS and Capita may result in up to one thousand jobs being cut in administrative areas of the health service, in order to save 40 per cent in costs and boost the frontline of the health service.

    NHS England previously stated that the Capita deal will create “substantial administrative savings to reinvest in frontline health services, and will form the basis of full consultation with the employees involved.”

    Another aim of this new outsourcing partnership is to deliver 40 per cent cost savings for the NHS in order to meet stringent new austerity measures. While roles involving clinical records management and payments administration will be affected, no frontline or patient-facing job losses have been mentioned.

    According to the FT, almost 80 per cent of Primary Care Support Services workers could stand to lose their jobs, while 28 of the department’s 30 offices could be shut when Capita officially begins work on the contract in September.

    Capita has declined to comment, saying that it would be inappropriate to do so until the contract has been finalised. Although the Department of Health is expected to approve the deal in a matter of days, Capita is still only see as the government’s “preferred bidder” at this time.

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    Related: Xerox wins £40 million NHSBSA printing contract

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