Industry news

  • 17 Feb 2014 12:00 AM | Anonymous

    UK businesses are scaling back the hiring of new staff as companies seek to increase productivity levels instead of staff numbers.

    The number of companies looking to employ new staff has fallen to the lowest levels since 2010, according to a new survey by the Chartered Institute for Personnel and Development (CIPD).

    Instead businesses are moving to enhance productivity levels, with current productivity levels having failed to rise with the improving economic climate, as limited pay rises hamper productivity.

    Just over half of respondents surveyed in December said they planned to recruit, compared to 65 per cent in the previous quarter. In turn nearly three quarters of respondents said they would be providing pay increases.

    CIPD labour market adviser Gerwyn Davies, said: “Weak productivity partly explains why a majority of employers expect to continue awarding below inflation pay rises for their workforce".

    Connectivity and collaboration issues result in £30 billion UK loss

  • 17 Feb 2014 12:00 AM | Anonymous

    After being selected as the preferred bidder, Capita has now been confirmed as having won the bid for the NHS Scotland network.

    The Scottish Wide Area Network (SWAN) contract, which is valued at £110 million, has been awarded to a partnership consisting of Capita and Updata.

    The winning bid for the seven year contract was delayed by legal action from BT, who had taken action against perceived failures in the procurement process to correctly select the most competitive bid.

    Paul Pindar, Capita CEO, said: “This is an important contract win for Capita, placing us at the heart of public service delivery in Scotland and providing us with a platform to offer additional services and build our business here.”

    Ian Crichton, NHS National Services Scotland (NSS) chief executive, said: “I am pleased to announce the award of the SWAN contract to Capita. This was the strongest bid and offers excellent value for money for the public purse.”

    NHS Scotland moves forward with preferred bidder nomination

    Scotland to create national public services network

  • 14 Feb 2014 12:00 AM | Anonymous

    The BBC has announced the creation of its Aurora Programme in preparation for the end of its current outsourcing contract with Atos in March 2015.

    The £2 billion contract with Atos consisted of a single-supplier monolithic deal provided a wide range of outsourced services and differs from the Aurora Programme which will operate as a multi-source model.

    The outsourcing programme will adopt a tower model, with similar functions grouped together into separate service deals, while a separate team including BBC staff will provide SIAM.

    BBC tenders for mobile services provider

    The new outsourcing programme is expected to provide increased flexibility with potentially faster access to new technologies, specialist capabilities and increased control.

    BBC tenders for web analytics system

  • 14 Feb 2014 12:00 AM | Anonymous

    The UK’s largest council Birmingham City Council (BCC), has undertaken a review of its contract with Capita, in a move to achieve savings of £20 million.

    The contract for contact centre and IT services is worth £1 billion over its lifetime until its 2021 expiry date.

    The review comes as part of the council’s latest business plan and budget strategy for 2014 and comes as the council reveals that it is facing further cuts of £85 million over 2014-2015, in addition to the 375 million over 2010-2014.

    The council’s budget plan detailed: “BCC and Service Birmingham will work together to identify efficiencies in operations and new ways of working that will drive out further savings through reductions in the amount of ICT work, changes to the way in which it is delivered, changes in the level of service quality delivered, new ways of smarter working as a result of emerging and developing ICT solutions”.

    Capita wins £4 million council IT contract

    Capita awarded five-year congestion charge contract

  • 14 Feb 2014 12:00 AM | Anonymous

    NHS hospital trusts have turned to basic text services in order to reduce the impact of cancelled operations and appointments.

    The three NHS hospital trusts have moved to employ text services in order to communicate with patients surrounding appointments and operation times.

    Despite the release of new government figures which show that the number of cancelled NHS operations has continued to rise, South London and Maudsley Hospital Trust, University College London Hospitals and Heatherwood and Wexham Park Hospitals have deployed interactive SMS services provided by communications specialists DrDoctor, allowing patients to instantly re-book appointments.

    The new avoids duplication and extra staff work when it comes to re-booking appointments.

    Healthcare CIOs do not trust government to deliver innovative IT

    “Using SMS is both quick and easy, frees up time for clinical staff and makes re-scheduling dates for appointments far easier. It’s great the NHS is pioneering the use of smart, efficient two-way communication”, said Tom Whicher, the founder of DrDoctor.

  • 13 Feb 2014 12:00 AM | Anonymous

    SAP has moved to create an innovation centre in Berlin, the centre which officially opened this week is designed to take advantage of the large student population in the capital and nearby Potsdam.

    The centre will develop concept ideas before transforming these ideas into a software solution, while working with the 1,200 start-up companies currently using SAP’s HANA offering.

    At the official opening, Prof Hasso Plattner, SAP chairman, said: "SAP has to be close to the 150,000 students in Potsdam and Berlin. It cannot be that we can't find the right people here."

    SAP announces plans to increase revenue growth to $30 billion

    Shell rolls out giant SAP upgrade

  • 13 Feb 2014 12:00 AM | Anonymous

    The value placed on customer relationship management (CRM) by businesses is expected to drive future technologies.

    The digital initiatives of businesses are being guided by CRM according to research firm Gartner, as the customer experience is seen as being a key component of growth.

    CRM uptake is driving integration of new technology designed to increase targeted interactions with customers in order to increase profitability, with financial services, communications and IT companies at the forefront of CRM employment.

    Joanne Correia, research vice president at Gartner, said: “"CRM will be at the heart of digital initiatives in coming years. This is one technology area that will definitely get funding as digital business is crucial to remaining competitive".

    Greater Manchester council tenders for CRM framework

  • 13 Feb 2014 12:00 AM | Anonymous

    Time Warner and Comcast are set to merge in a deal valued at $45.2 billion all-stock deal.

    Customers will be able to access services from both companies as part of one service, merging on-demand streaming services, Wi-Fi access capabilities and high-performance broadband.

    Comcast has said that the deal will allow for operating efficiencies and savings from economies of scale in the region of $1.5 billion.

    The combined companies will create an organisation with 30 million subscribers after the deal is finalised following regulatory and shareholder approval.

    Comcast extends Convergys contract

    Time Warner Cable extends relationship management contract with Convergys

  • 13 Feb 2014 12:00 AM | Anonymous

    Royal Philips Electronics have awarded Indian outsourcing firm Infosys with a five year extension on its existing outsourced services contract.

    The extension is to an existing seven year outsourcing arrangement undertaken in 2007 and valued at $250 million.

    Infosys will continue to provide BPO services including accounting and finance services until 2019, with Infosys taking over three BPO centres from Philips.

    The deal comes as the Indian outsourcing giant seeks to expand into Western European markets.

    Infosys reports strong profits

    Infosys reportedly wins a $98 million contract with TNT

  • 13 Feb 2014 12:00 AM | Anonymous

    The volume of rules that organisations must adhere to for data regulation purposes is ever increasing and becoming more complex; there are multiple laws within each country, the EU and internationally. This ‘layer cake’ of rules brings huge complexity and businesses are left confused.

    There is uncertainty relating to the status of the proposed EU Data Protection Regulation, which was due to update data protection regulations and harmonise them across the EU, hence there is still no clear guidance from the European Commission. This has left countries within the EU to implement the rules as they see fit. The volume of regulations and lack of clarity is creating a barrier to moving to the cloud, but this need not be the case.

    Our experience with Cloud Services customers is that, by looking at each layer of the complex ‘cake’ separately and taking the following steps, the overall task is made simpler and less daunting and so enables businesses to use cloud:

    1. The first step is to determine which cloud model - public, private or hybrid - is most suited to your business. Naturally you are looking for a cloud which is highly appropriate for your business but there’s no such thing as a “one-size fits all” contract or a “standard cloud”.

    2. It is important to decide early on which aspects of the business will move to the cloud, which countries you are going to do business in and where your data is going to be located - all of this will affect which regulations you need to comply with.

    3. The next stage is to examine the industry sector regulations that are relevant to your business. This will help narrow down which rules to address first. For example, there are strict regulations specific to patient data in healthcare and specific guidelines for storing customers’ credit card details in the retail sector - these requirements must be addressed from the outset.

    4. Having met the sector specific guidelines, you can move up the layer cake and address country requirements - for example certain types of data in Germany have to be stored in German-based data centres. You will need to look at the main country you operate in, as well as other countries you do business in, since each country has its own laws. And be aware when choosing a vendor that very few have data centres located in every EU country, so the first thing you will need to do is get clarity regarding where the data will be stored and whether it will move outside the EU. If the data will transfer outside the EU, you will need to establish that the necessary safeguards for the data transfer are in place.

    5. You’re then ready to move up another layer and ensure you are compliant with the European Union requirements which have some of the most stringent data regulation standards in the world. Compliance here is the gold standard for data protection and will very likely mean you are globally compliant, therefore satisfying the final layer of the process.

    By following a systematic, objective process like this, you’ll hopefully find the volume of regulations to comply with significantly less daunting. You will be able to make informed decisions about risk when moving to cloud models and, for businesses, you can create a governance footprint.

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