Industry news

  • 4 Dec 2013 12:00 AM | Anonymous

    The UK services sector continues to perform well, with a recent report showing a “historically sharp rate of growth”.

    The Business Activity Index by Markit/CIPS UK recorded a level of 60, with a baseline of 50 representing no growth.

    While the Index recorded decreased activity compared to October, the UK services sector was found to be displaying strong activity with continued growth throughout 2013.

    The strong results come as George Osborne prepares to deliver his Autumn Statement, with expectations on a cap on business rate and the extension of a relief scheme for small businesses.

    November saw the creation of new businesses, a rise in the housing market and increased employment levels.

    UK can add £4bn per year to its economy

    Businesses express uncertainty on UK future

    Chris Williamson, Chief economist at Markit, said: “Further buoyant growth of the services economy hands the chancellor a further piece of good news ahead of the autumn statement.”

  • 4 Dec 2013 12:00 AM | Anonymous

    UK SMEs are reluctant to hire full time staff, instead favouring freelancers, according to new research published by Elance.

    Of the 500 SME decision makers surveyed, 92 per cent said that they were more cautious about employing full time staff due to their experience of the recession.

    39 per cent of respondents said they would not be hiring full time staff over the next 12 months in order to keep costs down.

    The research found that SMEs commonly employed freelancers and offered part-time work as a way to reduce costs, with 25 per cent of respondents saying they planned to use more freelancers over the next 12 months.

    Francis Maude calls for SMEs to put pressure on the government procurement process

    Kjetil Olsen, Vice-President, Europe, Elance, said: “Keeping fixed costs down is critical for SMEs yet with signs of an economic recovery, SMEs can not afford to lose out on spontaneous market opportunities. SMEs are turning to skilled freelancers to enable them to scale up and down when resources are required, yet not add to their fixed cost base.”

    “The research shows that UK SMEs are seeing freelancers as an important part of their staff mix going forward. We are seeing more businesses adopting a hybrid workforce model where businesses turn to a global pool of online freelancers to work alongside full time employees. This approach allows businesses to buy in required skills whilst maximising business growth.”

  • 3 Dec 2013 12:00 AM | Anonymous

    Outsourcing firm Capgemini has been awarded a multi-million pond contract to deliver SAP based IT support to Hitachi Rail Europe.

    Capgemini will deliver services to Hitachi’s new site which is currently being constructed in Newton Aycliffe, County Durham, which will include the companies first European train factory.

    The new facility will provide services to Great Western Main Lines and the Intercity Express Programme, with Hitachi Rail Europe set to expand to 730 by 2016 on the back of new contract wins.

    The SAP support programme will support a UK manufacturing and maintenance programme, set to go live in June 2015.

    Capgemini awarded £26 million framework contract by Fife Council

    Capgemini recruits 100 IT apprentices

  • 3 Dec 2013 12:00 AM | Anonymous

    Heathrow Airport has employed a single procurement process in order to create costs savings and employ increased negotiation leverage in contracts, when constructing Terminal 2.

    The single procurement process is expected to simplify management and drive increased analytics of projects and contracts relating to T2, as well as ensuring that services that effect over programs are properly accounted for.

    Chris Elliott, acquisition director at Heathrow, said: “Something that happens on T3 for example could impact on T2 in terms of supply being stretched and creating a risk.”

    BAA outsources terminal support network

    UK economy needs further flight links outside of London according to Birmingham airport

  • 3 Dec 2013 12:00 AM | Anonymous

    IT services giant Cognizant has announced that the firm will employee 10,000 staff over the next three years.

    An announcement by Cognizant’s president, Gordon Coburn, detailed how the firm would create a new U.S. headquarters in Texas.

    Recruitment would be focused on science, technology, mathematics and engineering graduates.

    The move to increase employee numbers in the U.S. is currently threatened by propose new legislation, which aims to limit loopholes for green cards, work permits and H-1B or L-1 visas.

    Cognizant beats expectations as outsourcing demand grows

    Call for U.S outsourcing visa rules to be cleared up

  • 3 Dec 2013 12:00 AM | Anonymous

    Japan is developing a 5.6 trillion yen stimulus package, designed to counteract the effects of a recent tax-hike.

    Anonymous sources close to the proceedings, speaking to Reuters, said that the Japanese government was seeking to create a package of over 5 trillion yen in order to balance out a tax hike, designed to reduce the impact of Japan’s high level of debt.

    The exact amount of the Stimulus Package will be announced during the budget on December 12th.

    Japanese government approves $116 billion stimulus package

    Nissan slashes forecasts after Sino-Japanese fallout

  • 3 Dec 2013 12:00 AM | Anonymous

    NatWest and RBS customers were hit by IT failings on Monday after users of the banks services were unable to access online services or use cards to make payments of withdraw money.

    While NatWest released a statement on Tuesday morning, saying that they had “fully resolved”, customers continued to report service failures through social media.

    RBS and NatWest then released an updated statement acknowledging that some customers may still be experiencing issues.

    The IT failings come after failures in 2012 resulted in many customers left being unable to access their bank accounts, after a system upgrade resulted in downtime.

    In a statement, RBS CEO Ross McEwan, said:"For decades, RBS failed to invest properly in its systems. We need to put our customers' needs at the centre of all we do. It will take time, but we are investing heavily in building IT systems our customers can rely on."

    Hardware failure found to be responsible for NatWest outage

    RBS set aside £450 million for IT maintenance

  • 3 Dec 2013 12:00 AM | Anonymous

    The outsourcing of government employees to private sector firms has never been about the government trying to offload pensions risk. The updated Fair Deal guidance allows the pensions risk to remain with the public service scheme, which in turn allows outsourcers to make more competitive bids without large risk margins. The updated guidance should be welcome news for everyone, although there will of course be transitional issues to work though, as with any change.

    Whether or not the guidance applies to a particular contract depends upon who employs the transferring staff. It applies directly to central government departments, agencies, the NHS, maintained schools (including academies) and any other parts of the public sector under the control of Government ministers where staff are eligible to be members of a public service pension scheme. The guidance does not generally apply to local authorities, where an “Admitted Body” framework is already in place to allow direct participation in the scheme. The DCLG (Department for Communities and Local Government) will review whether to bring this framework into line with the guidance under Fair Deal.

    Background

    The Transfer of Undertakings (Protection of Employment) Regulations (“TUPE”), which were first introduced in 1981, provide relatively little provision for the protection of pensions. The Government introduced a separate non-statutory policy, known as “Fair Deal”, in 1999 for the protection of public sector pensions that applies whenever public sector employees are transferred under TUPE. This required contractors to set up a scheme that was “broadly comparable” to the one employees were transferred from, with the associated costs and statutory requirements.

    Revised guidance under the Fair Deal policy was published on 4 October 2013 following a number of consultations since the first announcement of the intended changes in July 2012. The new guidance came into immediate effect, but suggests that contracts at an advanced stage should not be held up due to the change of policy. It is likely to be in contractors’ best interests, though, to push for the new Guidance to be applied whenever possible. All contracts tendered or renewed from April 2015 should comply with the new policy.

    What has changed?

    Under the previous guidance, the new employer had to give protected employees access to an occupational pension scheme which was “broadly comparable” to the public service scheme they were leaving. Staff could choose whether to leave their past service entitlement in the public service scheme (as a deferred pension) or transfer it to the new employer’s broadly comparable scheme under a day-for-day (or equivalent) bulk transfer arrangement.

    Under the new guidance, the new employer will instead participate directly in the public service scheme. This is expected to be a simpler and less costly approach for new contracts, giving benefits to all parties:

    • No need for the contractor to establish a separate scheme

    • The contractor is not left with deferred and pensioner members at the end of the contract

    • The pension contributions are likely to be significantly lower, resulting in a better value contract

    • Members generally prefer to stay in the public service scheme

    There will be cross-subsidies between employers in the public service scheme which may or may not work in the contractor’s favour. Even for a contract where this has a negative impact, though, the cost is likely to be much lower than through a broadly comparable scheme.

    The new guidance should help to open up the outsourcing market to new players who either lacked the resources to establish broadly comparable schemes, or found the costs and risks previously associated with these to be untenable. It should also make it easier to understand the total costs of a contract, without the waters being muddied by ongoing pension deficits.

    Ongoing contracts

    If you already operate a broadly comparable scheme in relation to a contract with some time left to run, you should look now at what you might be liable for at the end of the contract, and consider your options. It may be advantageous to transfer back into the public service scheme now rather than at the end of the contract.

    This will reduce the number of deferred and pensioner members to be left in your scheme at the end of the contract and will also reduce the funding risks over the rest of the contract term. The potential downside is that any current deficit would be crystallised, rather than facing an uncertain future (which could be either a surplus or deficit). The preferred option will depend on your attitude to risk and the size of the contract relative to the organisation as a whole.

    Contracts up for re-tender

    The incumbent contractor needs to understand the obligations it faces under the terms of the existing contract to pay a particular level of transfer value at the end of the contract. Even if they win the contract again, it is likely they will have to transfer staff (and their past benefits) back to the public service scheme.

    The transfer terms out of an existing broadly comparable scheme will be set by the incumbent contractor in line with the provisions of the existing contract, if applicable. The terms for securing the necessary service credits within the public service scheme will be set by the actuary to that scheme. If bidders (including the incumbent contractor) feel that there is likely to be a shortfall between the two transfer amounts, they must request a pricing adjustment within their contact bid supported by a “Reasoned Statement of Need”. In the event that a shortfall does arise in respect of members choosing to transfer their past service, the contracting authority will be required to meet the shortfall. The important point for new bidders is not to inadvertently agree to meet the costs of any shortfall in the previous contractor’s scheme.

    The new guidance does allow for broadly comparable schemes to continue to be used for re-tendered contracts, where this is deemed to be the only viable course of action by the contracting authority. The guidance also allows employees to be offered compensation in lieu of continued membership of their public service scheme or membership of a broadly comparable scheme if neither option is deemed appropriate. In practice, we would expect these exceptions to be invoked in a very small proportion of cases. Where the specific details of staff contracts of employment are problematic (for example requiring benefits broadly comparable to those at the time they left the public service scheme, whereas these schemes will shortly be converting to a Career Average Revalued Earnings basis) then the awarding authority is required to ensure that reasonable steps are taken to amend contracts, or other action taken, to enable the new guidance to be followed.

    Closing down schemes

    Existing broadly comparable schemes will see members transferring out at the end of each contract and no new members coming in, so their employers will eventually need to think about whether (and how) to start decommissioning these schemes. For example, whether there are enough members remaining in the scheme for it to be viable, or whether it is time to consider buying out the remaining benefits with an insurance company. Understandably, there is no suggestion of being able to transfer deferred and pensioner members back into their public service scheme.

  • 2 Dec 2013 12:00 AM | Anonymous

    A new report by Ernst & Young’s has revealed that businesses can expect to find a customer data drought over the coming years as customers become increasingly wary of divulging information.

    The report by Ernst & Young’s, entitled ‘The Big Data Backlash’ report, found that consumers were less willing to share personal information, with 55 per cent providing less information than five years ago, and 49 per cent predicting that they will restrict open information by 2018.

    The report identified new legislation such as the Data Protection Act and media coverage of mass security service observation for a more cautious approach to personal data management.

    While consumers were moving to restrict data, the report revealed that 62 per cent of businesses surveyed, employed customer data collection programmes to drive growth, with 87 per cent of these, saying they saw increased revenues as a result of this practice.

    Big Data still yet to mature

    ICO warns workers over data protection

  • 2 Dec 2013 12:00 AM | Anonymous

    BPO specialists Mindpearl have partnered with a major Australasian focused travel group, to provide ticketing systems including an after hour call service.

    Mindpearl Fiji was founded with the creation of contact centre in Suva in 2009 an proceeded win contracts with 12 international clients to service English speaking markets.

    Mark Mahoney, General Manager at Mindpearl Fiji, said: “We are thrilled at the new partnership with another travel provider and look forward to a long them relationship. Partnering with another global travel provider reaffirms our expertise in the travel and airline sectors”.

    Edelweiss Air moves global call services to Cape Town

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