Industry news

  • 1 Nov 2013 12:00 AM | Anonymous

    The UK prime minister has urged UK businesses to follow an open data and transparent model.

    David Cameron has asked UK businesses to move to display and publish data as part of a move to encourage transparency and prevent corruption and tax avoidance.

    The announcement came as he attended the Open Government Partnership Annual Summit in London, as Mr Cameron revealed plans to create a central register, containing the details of company owners.

    Mr Cameron said: “For too long a small minority have hidden their business dealings behind a complicated web of shell companies, and this cloak of secrecy has fuelled all manner of questionable practices, and down-right illegality”.

    The call for the display of open data comes as Cabinet Office minister Francis Maude urged SMEs to ask for increased transparency and accountability from the government’s procurement process.

    Francis Maude calls for SMEs to put pressure on the government procurement process

    Government select committee hears from outsourcing experts

  • 31 Oct 2013 12:00 AM | Anonymous

    Comptroller of the Currency of the United States, Thomas Curry, said in a statement that financial institutions need to take care regarding the outsourcing of services to third parties.

    The warning follows action by the Office of the Comptroller of the Currency (OCC) and the Consumer Financial Protection Bureau, against Capital One Financial, over misleading practices employed by an external call centre employed by the company.

    Mr Curry said: “"We have concerns regarding the quality of risk management on the growing volume, diversity and complexity of banks' third-party relationships, both foreign and domestic".

    The warning was directed at contracts with third part vendors that lasted more than a year, with fears of a rise in complacency.

    The OCC said that banks should move to implement a risk management and assessment plan when employing outsourced services.

    Banking security is questioned after significant losses in India

    New U.S. federal budget sees a decline in funding after inflation

  • 30 Oct 2013 12:00 AM | Anonymous

    G4S have entered a bid for a security contract for the 2014 Commonwealth Games hosted in Glasgow.

    The bid relates to safety stewarding, one of the services up for tender by the Games, alongside security guarding.

    Rather than employing a single security contractor the Commonwealth organisers have chosen to employ a shared framework, consisting of multiple contractors in order to avoid any mishaps.

    G4S said: “as the existing provider of stewarding services at a number of Games venues, we are participating in the process to be included in the framework to continue to provide these services during the Games.”

    Chairman of the Home Affairs Select Committee Keith Vaz, said that G4S should not be bidding for contracts following its failure to provide enough staff for the London Olympics. The bidding application comes despite G4S bosses admitting that its handling of the London 2012 Olympic Games had been a “shambles”.

    The news of the bid follows criticism of G4S after members of its staff, in charge of running a South African prison, were accused of abuse.

    The South Africa have now moved to take over the facility after staff were accused of subjecting staff electric shocks and forced injections.G4S says it is investigating the allegations but has pointed to labour disputed at the cause for a surge in violence at the prison. The South African government have now launched an investigation into the prison, with preliminary findings set to be presented at the end of October.

    G4S hit buy pay dispute at GCHQ

    G4S pulls out of electronic tagging renewal bid after overcharging controversy

  • 30 Oct 2013 12:00 AM | Anonymous

    A government select committee meeting to discuss local government procurement heard from leaders and experts in the fields of procurement and outsourcing, who advised on how the public sector should look to develop contracts and procurement services in the future.

    The committee heard from Kerry Hallard, chief executive officer at the National Outsourcing Association, who detailed how contract maturity and experience was now allowing public services to effectively employ outsourced services potential, and identify the risk and benefits. She said that a increase in skills and experience allowed the public sector: "to walk away when they think outsourcing is the not the right solution and they are not just rushing in, in some sort of goldrush."

    Peter Challis, national officer at Unison, the UK’s largest trade union,said: “Local authorities need to review the services they are providing and see whether efficiencies can be secured; they need to benchmark that against the competition and then, if there is a gap, there should be a competitive exercise”, adding that, “local authorities need to undertake regular service tests.

    Prime Minister acknowledges public sectors shortcomings when outsourcing

  • 29 Oct 2013 12:00 AM | Anonymous

    Major foods products company Bernard Matthews have achieved savings of 21 per cent through the implementation of a new eSourcing platform.

    The platform supplied by Wax Digital alongside strategic category management advice from EAA Consulting, has allowed the foods company, famously known for its turkey products, to drive down supplier costs.

    “One of our key objectives as a business is to grow the consumption of turkey in the UK. To help achieve this, the procurement team is always on the lookout for innovative ways to increase the quality of service and value we receive from our suppliers, said Richard Southgate, procurement director at Bernard Matthews.

    He added that: ““Potential cost savings aren’t our only goal. Using the web3 eSourcing platform allows us to identify clear specifications and the standards we require from our suppliers at the 1outset. We were also keen to establish a true market value for the products or services we source, evaluate like-for-like comparisons and determine clear SLAs from the marketplace.”

    Daniel Ball, business development director, Wax Digital said: In what can be quite a traditional sector it is great to see a leading company like Bernard Matthews adopt a progressive approach to supply chain management, calling on the best tools and advisors to help control costs, reduce risk and drive competitive advantage.”

    Chinese meat processor company buy U.S. pork giant

    The Sourcing Specialist – Recruitment and temporary staff

  • 29 Oct 2013 12:00 AM | Anonymous

    Australian health services to move away from shared services

    A ministerial review of health services based in Australia, Victoria have decided that the past practices of centralised shared services should be moved away from, instead promoting a move to empowering local health boards.

    Health boards will now be in charge and accountable for decisions relating to all IT and communications technology.

    The ministerial review follows a prolonged period of setbacks and problems spanning a decade from the implementation of a state-wide shared services strategy for IT services.

    The Victorian Minister for Health David Davis called that past strategy wasteful and misguided one-sided fits all strategy. The review added that the past strategy had the effect of forcing small health services into purchasing services that provided unnecessary functionality.

    Fujitsu signs $10 million contract with Australian Child Protection

  • 29 Oct 2013 12:00 AM | Anonymous

    The Justice Secretary Chris Grayling has been urged to reduce the speed of the probation services timetable to outsource services.

    The timetable to outsource 70 per cent of the probation service’s workload by a deadline of April 2014 has been criticised by leading figures in the probation service.

    The plans will see the transfer of 225,000 low and medium risk offenders to ‘community rehabilitation companies’.

    Mr Grayling has received three letters warning that performance would be risked if the timetable was enforced.

    Both Leicestershire and Warwickshire probation trusts have called on Grayling to delay the timetable by at least six months.

    Robin Verso, the Warwickshire probation trust chairman, said: “performance is bound to be damaged” , while Jane Wilson, chair of the Leicestershire and Rutland probation trust, said the deadline was unrealistic and posed “"serious implications for service delivery”. Gillian Wilmott, the chair of the Derbyshire probation trust,commented that the plans had the potential to lead to "more systemic risks”.

    The outsourcing project , with contracts worth a total of £450 million, is based on a payment-by-results payment

    schedule

    MoJ tenders for £108 million ITO contract as part of future procurement strategy

    SME specialist secures role in major MoJ tagging contract

  • 29 Oct 2013 12:00 AM | Anonymous

    Outsourcing firms working with the public sector should take note of the Government’s new Fair Deal. Outsourcing firms currently contract out many public sector employees from the public sector pension and provide an equivalent arrangement, but they will soon be able to offer them the option of staying within their public sector pension schemes, rather than having to place them within their own programme. They will also be able to transfer existing staff back into public sector pension schemes at the end of existing public sector contracts. This will affect more than 500,000 workers within teaching, the NHS and central government.

    This reform will be welcome news to many in the outsourcing industry, who have seen requirements around pension provisions as problematic in the past. The defined benefit schemes that contractors are currently required to provide to transferred staff are costly, often carrying unwelcome complexity and financial risks that can act as quite a deterrent to those looking at tendering for contracts. Enabling access to public sector pension schemes however can remove these barriers, opening the door for new contractors to bid for work.

    The effect of this could be a liberalisation of the public sector contracting market. SMEs, charities and others that may not quite have had the pensions capabilities to take on much public work in the past should now find the process easier. This could theoretically lead to lower costs and more innovation for public services. It also makes pension provision easier for both contractors and members to understand.

    The new Fair Deal will also save time and effort. Contractors currently spend a considerable amount of time addressing pensions in the tendering stage of a contract, but there may possibly be an option to enter into a standard participation agreement in the relevant public sector pension scheme for new contracts. This would standardise the process for all bidders, making life both easier and fairer.

    Awarding bodies will also have one less thing to worry about as the pension costs will arguably be removed from the equation when bid prices are reviewed. Bidders’ pension management expertise will no longer be a factor, allowing the decision to be based on the quality of the service and the ability of the bidder to provide it. This is surely fairer for all involved.

    There are however some questions that contractors will need answered and they should be aware of the finer details of the new Fair Deal before taking advantage of it. For example, ‘risky’ employers may be levied with an additional 2% of payroll (in respect of the transferred staff who are covered by the public sector scheme, rather than their entire workforce) to protect the public sector. Being deemed risky may have implications for a contractor’s wider business, so a balance will need to be struck on how this is decided. Contractors may also remain on the hook for additional costs relating to pension schemes at the end of their contract, for example if they default on payments during the contract term or grant excessive pay increases that feed into members’ pension amounts.

    Whilst new contracts and those covered by the old Fair Deal will be subject to the new rules in the future, outsourcers with contracts sourced prior to the old Fair Deal will have questions that need answering. There is no mention of contractors in this position and clarification will be needed over whether these staff will be eligible to return to the public sector scheme on a contract renewal.

    These changes are likely to really be felt across the public sector. They should inject a shot of competition into the outsourcing market, giving SMEs, charities and others a fair run at contracts where they might have previously not been in the race. New lower costs may also tempt some outsourcers to look at moving into other public services which they have dismissed as uneconomical in the past.

    Procserve wins Department for Work and Pensions award for innovation

  • 28 Oct 2013 12:00 AM | Anonymous

    HML have invested further in Ireland with the creation of a new operational base, as the mortgage administration company focuses on expanding local infrastructure.

    The new site is situated in Clonskeagh, Dublin, with Bernard O’Sullivan, the country head in Ireland, managing the site.

    The expansion in the Republic comes after the opening of new offices in Dublin in 2012, as the company seeks to take advantage of new business opportunities.

    Andrew Jones, chief executive officer of HML, said: “I am delighted to announce that HML has expanded its presence in Dublin with our new operational base. This reinforces our commitment to the Republic of Ireland and stands HML in good stead for further progress and growth.

    HML announces deal with Arrow Global

  • 28 Oct 2013 12:00 AM | Anonymous

    The Ministry of Justice has placed tender for a contract valued at £108 million, for application development, management and support, which will support the ministries ICT Future IT Sourcing programme (FITS) framework.

    The FITS framework is designed to oversee the renewal of legacy contracts that are coming up to the end of their terms over the next few years, modernising contracts to deliver services across whole organisations rather than being limited to individual business units.

    The transformation of ICT contracts through the FITS framework is expected to save around £100 million over the next three to five years.

    The three year contract will be: “responsible for a key component of the FITS services, namely second and third-level application maintenance and support”, according to the contract speciation.

    MoJ out to tender for EUCS

    MoJ scraps procurement programme

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