Industry news

  • 27 Mar 2013 12:00 AM | Anonymous

    Global security giant G4S is facing high workloads in Cyprus as it works to prepare for the opening of two of the struggling countries’ biggest banks on Thursday.

    Both the Bank of Cyprus and Cyprus Popular Bank have featured as part of the Cypriot Government’s move to reduce debt, with large depositors having had their accounts frozen under the bailout conditions agreed over the weekend.

    G4S will oversee the openings of the banks after their closure over 11 days ago. The demand for the banks services are still expected to be high, after crowd gathered at banks at the height of the EU bailout talks.

    Managing director of G4S in Cyprus, John Arghyrou, said to Reuters, that: “"I've never seen anything like it in terms of what is going on from a security perspective. I would say the workload has quadrupled because the whole system has changed."

    Leaked letter reveals the struggle of G4S partners with asylum seeker contract

  • 27 Mar 2013 12:00 AM | Anonymous

    New regulation proposed by Europe's Digital Agenda Commissioner, designed to allow broadband to be delivered with fewer obstacles and at a cheaper rate.

    The European Commission has estimated that by cutting red tape to broadband delivery projects, as much as €60 billion can be saved.

    The main costs of broadband rollout projects relate to infrastructure construction projects, with 80 percent of costs stemming from civil engineering such as digging up land to insert fiber-optic cabling.

    Digital Agenda Commissioner, Neelie Kroes, said: "The high cost of building new broadband infrastructure and relatively low density of demand in isolated and remote places, has sometimes deterred telecom companies from investing".

    The European Commission have proposed that governments provide broadband suppliers with access to civil infrastructure, including conduits, ducts and manholes, in order to help reduce the costs of infrastructure deployments.

    The proposed regulation would also see new buildings created with ducts in the architecture to facilitate broadband installation.

    BT leaves competition behind in broadband project as final competitor exits

  • 27 Mar 2013 12:00 AM | Anonymous

    IT services company Tata Consultancy Services (TCS) is to provide services aimed at modernising and developing efficiencies at Southern Water.

    IT transformational services will be focused on both back and front-office operations including revenue management, internal redevelopments and customer services.

    Services will be aimed at increasing mobility and customer interaction with support being focused at flexible web and mobile deployments.

    TCS will also deliver analytical services and tools to drive the value of intelligence in the business.

    Darren Bentham, chief customer officer at Southern Water, said: “The transformational programme TCS is delivering will support two of our major goals: increase a customer’s ability to find a solution through self-service channels; and empower our teams to deliver flawless service with first time resolution”.

    The contract value was not disclosed.

    New delivery centre constructed by TCS in Liverpool to comply with regulation

  • 26 Mar 2013 12:00 AM | Anonymous

    A 10-year £1.6 billion contract to supply search and rescue services has been awarded to U.S. firm, the Bristow Group.

    The move to the privatisation of search and rescue services, away from services currently carried out by the MoD, is expected to generate significant savings alongside increased coverage.

    Services will be provided from two Welsh bases, located at Caernarfon and MoD St Athan. The new service with greater coverage is expected to improve flight times to incidents by 20 percent.

    The Bristow Group is not a newcomer to the U.K., having already rescued 7,000 people in operations throughout the country. It currently provides services in Netherlands, Norway, Trinidad and Tobago, Australia, Russia, Brazil and Canada.

    Cheshire Fire and Rescue Service go live with Public Services Network

  • 26 Mar 2013 12:00 AM | Anonymous

    Centrica have entered into a 20-year deal with U.S. shale gas suppliers as it looks to take advantage of the U.K. demand for gas.

    The U.K. is placing increasing demand on alternative sources for gas, with pipelines failing to meet requirements at peak demand. With the U.K suffering from a protracted period of cold weather, fears have mounted surrounding the sustainability of energy supplies and the threat of blackouts.

    Gas line closures sparks price surge

    The growth of U.S. shale gas production has created an attractive and competitive opportunity for the U.K. market, for the owners of British Gas.

    Sam Laidlaw, Centrica’s chief executive, said of the deal: “In an increasingly global gas market, this landmark agreement represents a significant step forward in our strategy, enabling Centrica to strengthen its position along the gas value chain and helping to ensure the UK’s future energy security.”

    The deal with Cheniere Energy is expected to provide the first exports by 2018.

    The growth of the shale gas market has seen U.S. firms provide gas to multiple countries, with companies from Korea, Spain, Indian and France all recently agreeing on shale gas contracts.

  • 26 Mar 2013 12:00 AM | Anonymous

    Tekelec which delivers services including network signalling, mobile data management and mobile subscription services, has been purchased by Oracle, as the IT giant continues to expand its communications portfolio.

    The deal is expected to be finalised in the first half of 2013, with Oracle looking to capitalise on recent acquisitions and the increasing use of mobile services.

    The deal will also bring Tekelec’s customers under the roof of Oracle, including main telecoms providers such as T-Mobile, AT&T, Verizon and Orange.

    Oracle CEO, Larry Ellison, described how the company was looking to become: “one of the most strategic suppliers to telcos overall, which involves broadening our footprint of what we supply them”.

    Oracle acquires Acme Packet for $1.7 billion

  • 26 Mar 2013 12:00 AM | Anonymous

    The UK Border Agency (UKBA) is to be closed down after continued poor performance, with its role being taken back by the Home Office.

    The Home Office will now take back the functions that had been originally taken over by the UKBA in 2008, what the agency split off from the Home Office as a separate organisation.

    Home Secretary, Theresa May, had told MP’s that the UKBA’s “performance was not good enough” echoing the comments of past Home Secretaries.

    Mrs May added: “The Agency struggles with the volume of its casework, which has led to historical backlogs running into the hundreds of thousands.”

    The return of services provided by the UKBA to under the Home Office will see MP’s being directly reported to. "UKBA was given agency status in order to keep its work at an arm's length from ministers. That was wrong. It created a closed, secretive and defensive culture", said Mrs May.

    The move comes after the UK Border Force separated from the UKBA in 2012, having since gone on to enjoy significant performance benefits from the move.

    Expectations are now on how the new division of the services carried out by the UKBA will affect its past ‘ineffective performance’, having undergone division in the past with no turnaround.

    Government criticises UK Border Agency inaccuracies

  • 26 Mar 2013 12:00 AM | Anonymous

    Capita have acquired STL Technologies, who specialise in providing legal software and services to criminal justice agencies, including the courts, as well as immigration and police services.

    The acquisition will increase Capita’s offering to departments involved in the justice sector, aimed at increasing UK public sector contract uptake as a whole to deliver a multi-service offering, alongside the company’s current public sector contracts.

    “The acquisition of STL will provide further depth to the range of solutions we offer the emergency services, criminal justice system and wider public and private sector clients”, said Andy Parker, Capita joint chief operating officer.

    Barnet Council saved by Capita

  • 26 Mar 2013 12:00 AM | Anonymous

    View the latest articles on how onshoring and offshoring are developing in times when users are finding it difficult to attain significant growth in terms of revenues and profits per employee.

    Joanne Varey, MD, Granby Marketing Services, discusses the issues of stability and control in: Staying local: outsourcing in the UK vs overseas.

    Manish Khandelwal, sourcing expert at PA Consulting Group, details how offshoring to India has changed in: Offshore 3.0 – Beyond cost, for sure?.

    David Hallam, director, NCC Group, describes the way in which modernisations in technology have shaped practices in offshoring and onshoring: Offshore, onshore and in-house – the evolution of software testing

  • 26 Mar 2013 12:00 AM | Anonymous

    Cast your mind back to before 2006 and consider this question: when does TUPE apply upon a change of contractor in relation to outsourcing contracts, in other words before the service provision change (SPC) elements of the Transfer of Undertakings (Protection of Employment) Regulations 2006 (TUPE) were introduced?

    Pre-2006, the answer was often far from clear by virtue of a number of European and domestic UK cases. One of the main reasons for the introduction of the SPC concept was to seek to achieve greater certainty. However, in January this year the Government launched a consultation on certain reforms to TUPE which included a proposal to abolish the SPC provisions.

    TUPE derives from the European Acquired Rights Directive (ARD) and the ARD does not explicitly provide for or require there to be a SPC concept. The Government has characterised the SPC as "gold-plating" the ARD and hence is considering its removal.

    As with any proposal there will be pros and cons – the aim of this article is to assess what these might be.

    What is a SPC?

    TUPE provides that a SPC can occur when: services are outsourced for the first time; a new contractor takes on services that have already been outsourced (second generation contracting); or outsourced services are brought back in-house.

    Paraphrasing slightly, the SPC concept requires there to be an organised grouping of employees whose principal purpose is the provision of the services in question.

    To understand the impact of the proposal to remove SPC from the scope of TUPE, we need to remind ourselves of TUPE pre-2006.

    What was so different pre-2006?

    Since its introduction, TUPE has sought to protect employees when there is a 'relevant transfer' i.e. the transfer of a stable economic entity which retains its identity following the transfer. The prime example having always been the traditional sale of a business as a going concern through an asset disposal. However, that has never been the only scenario and the ECJ developed a "multi-factorial" test to determine whether a transfer occurs. The essence being that no single factor is the clincher – rather the situation has to be assessed in the round.

    The ECJ accepted in 1994 that the transfer of a single cleaner without any (or many) associated assets could attract the protection of the ARD when a German bank outsourced its cleaning operations.

    This was the high-water mark of the case law and there then followed almost a decade's worth of conflicting views from the European Court on the application of the ARD and hence TUPE to labour intensive activities such as cleaning and security services – namely non-core activities that are often outsourced – especially in a second generation context when contractors were changing.

    This led to litigation as to the application of TUPE commonly to determine which entity might have to bear the responsibility for redundancy costs if some or all employees who may be viewed as assigned to the services might be dismissed. Often, that uncertainty led to references to the European Court, increasing the indirect business costs.

    Impact

    It was that uncertainty that the SPC concept was intended to address.

    Therefore, various service providers and customers have expressed concern that if the SPC provisions are abolished we will simply be left having to revert to the uncertainty in the case law that led to the 2006 change in the first place which will ultimately increase rather than decrease costs.

    One of the reasons for the abolition of the SPC is the "gold plating" point mentioned above. For example, the German interpretation of the ARD is much narrower than it is in the UK and affords less protection for employees of an outgoing provider of outsourced services.

    Perhaps therefore it is not unsurprising that in the UK TUPE has been viewed as inhibiting business growth and development because of the liabilities and employees that new suppliers can be required to inherit. It is also recognised that economic times have changed since 2006 and removing TUPE could help stimulate business growth once again.

    The Government is certainly hoping that removing the liabilities that TUPE carries will encourage more businesses (particularly SMEs) to bid for outsourcing contracts and will help create a more level playing field. Indeed the Government suggests that the removal of SPC will create more freedom for businesses "to out-source work and change service providers giving service providers more freedom to bid for contracts."

    However, the proposals will not necessarily benefit all suppliers. Given that contracts will have been priced on the basis that TUPE would be expected to apply on exit - outgoing suppliers could now face unforeseen (and expensive) redundancy costs on termination. Consequently, the Government has recognised the impact of this proposal will greatly depend on when the changes are introduced and a lead in time of between 1 and 5 years has been suggested. Without doubt, the longer the delay, the fewer contracts will be affected.

    Final thoughts

    Clearly if the SPC provisions are abolished this will change the way that businesses approach outsourcing contracts in the future. It should however, be remembered that removing SPC will not mean that all outsourcing contracts will fall outside the scope of TUPE. Unless clarification of the pre-2006 case law is provided, the abolition of the SPC provisions may simply mean that parties dust off the same arguments on whether or not there is a 'relevant transfer' once again.

    That said, we are still only at the consultation stage of the proposals and only time will tell if we have seen the end of the SPC provisions. In the meantime when entering into outsourcing contracts, it would be prudent for businesses to make provision on termination to deal with the situation both if TUPE would and would not apply.

    NOA HRO roundtable

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