Industry news

IBM has won the Digital Integration and ServiceOps contract at NS&I, worth £34m. The deal is part of NS&I’s Rainbow programme, which aims to significantly transform its outsourced business process services.

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Vodafone and Google Cloud have gone public with details of a jointly created artificial intelligence platform that is already live in more than 18 countries.

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bp is on mission to build new partnerships with organizations who bring innovative thinking, work collaboratively, and can further build our digital capabilities. That is why, on June 15 they launched a new ‘Diversity in partnership’ portal, which will give diverse-owned businesses the opportunity to express their interest in working with bp – and will grow their diverse supplier base even more.

This is an opportunity for diverse suppliers to apply for work in four digital disciplines:

• Data and analytics
• Design
• Engineering, architecture and security
• Project management and business analysis

The Diversity in Partnerships opportunity is now open and closes on August 15, 2022.

The IT Services Market size is expected to grow by US$6.36 billion at a compound annual growth rate (CAGR) of 4.04% between 2022 to 2026, according to leading global technology research and advisory company Technavio. 

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he majority of customer service agents (85%) are not looking forward to returning to contact centers and would rather work full-time at home.

In the latest survey conducted by AI cloud company ASAPP, contact center operations are reportedly thinking of new ways to make their agents more successful in their jobs.

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Six years on from the UK’s Brexit vote, the majority of security professionals say leaving the EU has raised concerns over their ability to keep their organisations safe

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Digital innovation division of incumbent telco and monitoring software provider go live on partnership to simplify, add intelligence to and automate service operations using AIOps.

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A global poll of senior business leaders reveals the UK is doing better than other countries in terms of how its organisations report ESG data, but there is still room for improvement.

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Vodafone is expanding the range of cloud providers it works with, as it embarks on a multi-year revamp of the infrastructure underpinning its European operations.

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As its name suggests, ESG Book is in the business of environmental, social and governance (ESG) data. It provides a platform geared towards making such data accessible, consistent and transparent so financial markets can use it to determine the allocation of capital to sustainable and higher impact assets. The round was led by Energy Impact Partners (EIP), with Meridiam and Allianz X, and Allianz.

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