Industry news

IBM is set to buy Brussels-based Salesforce Platinum Consulting Partner, Waeg.

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Among the measures in the framework are requirements to ensure data is protected at rest and in transit, keeping secure and accessible backups of data along with cybersecurity training for staff.

Read the full article on the ComputerWeekly site here. Please note to view the full report you will need to be a subscriber to the ComputerWeekly website.

AI is going to play a much bigger part in our lives in the near future, but we need to do more to make sure that the outcomes are beneficial to the society we aim to serve. That can only happen if we continue to develop better use cases and prioritise diversity when creating AI systems.

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Russia’s Foreign Intelligence Service (SVR) director Sergei Naryshkin had said he was “flattered” by the accusations from the UK and US but denied involvement.

The hack is considered the largest and most sophisticated cyber-attack so far.

Please click here to read the full article on BBC News

The EU broke new ground on 21 April 2021 by issuing the draft of its proposed harmonised legal framework on AI (the "AI Act"), the first attempt worldwide to specifically regulate this rapidly developing and often misunderstood branch of technology.

Read the full article on the Slaughter and May website here.

UK councils have a huge opportunity to improve services through the use of smart city technologies - but they must avoid the cyber security risks

The digital infrastructure revolution will help us build back better and safer from the pandemic and if we make sure we have the right security in place, it will bring the immense benefits of technology to people up and down the country.

Read the full article on Computer Weekly here.

Sitel Group®, a global leader in customer experience (CX) products and solutions, announced today that while most brands recognize the benefits of building customer loyalty, recognizing and acting on the fundamental drivers of customer loyalty can be a complex task that if not done correctly, can lead to damaged reputation and negative perceptions among consumers.

Read the full article on the Cision here.

In the UK, half of the country's police forces are now using software provided by US-Israeli firm Nice to cut down on the time taken to collect video evidence, and then store it securely in the cloud.

One of our member, Teleperformance, was named on this article as a leading global provider of call centres for companies and health providers.

The latest BPS Operations Supplier Prospects looks at the Top Ten leading players (by revenue) in the UK SITS BPS Operations market, and assess what they will need to do to be successful now and beyond.

Read the full article on TechMarketView here.

NTT Data has launched a dedicated insurance website, emphasising NTT Data’s longstanding experience within the sector alongside its capabilities as an innovation partner.

Read the full article on TechMarketView here.