Industry news

The CCMA have just completed their latest research project which looked into consumers’ attitudes towards chatbots. The results reveal that there is a trust gap to fill.

Great read, access their research here

Google Cloud has acquired Dataform, a UK startup specialised as an operating system for data warehouses, managing data flows and tools for consumers.

The acquisition is understood to be an ‘acquihire’ which will allow Google to absorb their talent and to help Dataform to continue to grow. 

Dataform will continue to use their own management separate from Google and the Dataform web will now be freely available to all consumers.

Read the full article here

Nokia, a Finnish telecom company has signed a contract with Proximus Luxembourg to provide 5G nationally in Luxembourg for seven years.

Nokia is absorbing a lot of business from Huawei Technology as regulations against Huawei withstand. This has enabled Nokia to sign contracts with Orange and Ecrisson.

Read the full article here

Giffgaff, a UK mobile network operator has become the first mobile virtual operator to shift their infrastructure and development operations to Amazon Web Services.

By 2021 all of their IT infrastructure and development operations will be on the cloud. The hope is that this will help Giffgaff to increase their efficiency internally finding network issues.

Read the full article here

Reddit, a social media news site are planning to acquire Dubsmash, a video social media platform in order to grow their brand and to compete against TikTok.

One of the founders of Reddit, Steve Huffman says “Dubsmash elevates under-represented creators, while Reddit fosters a sense of community and belonging across thousands of different topics and passions. It’s clear that our missions closely align and that our community-focused platforms can coexist and grow as we learn from each other.”

Read the full article here

Read this great article by Concentrix regarding their new independent status here

Huawei Technology is looking at investing in Chinese chip companies as they face increasing regulations worldwide due to data security concerns.

Huawei have set up the Hubble Technology Investment fund in order to invest in companies domestically.

To read the full article you will need to be subscribed to the Financial Times

Amazon Web Services (AWS) is looking at expanding their competency programme to enable mainframe workloads to be migrated onto the cloud.

AWS has partnered with consultancy firms such as Infosys and Deloitte alongside tech firms such as Blue Age and Micro Focus to facilitate this expansion.

This comes as Google have recently acquired Cornerstone Technology, a firm specialised in mainframe cloud migration.

Read the full article here

LONDON, 8^th December 2020; TTEC welcomes Alistair Niederer as senior vice president, head of Europe, Middle East & African (EMEA) region. With significant projected growth, TTEC is investing heavily in EMEA to capitalise on the momentum it has demonstrated in 2020 with record sales and growth.

“TTEC is fortunate to have an established global leader like Alistair to grow our brand in this critical market,” said Ken Tuchman, Founder, Chairman, and CEO of TTEC. “We believe that Alistair’s depth of expertise will help accelerate TTEC’s leadership position in EMEA, and enable more European brands to leverage the exceptional CXaaS solutions that have differentiated TTEC and its clients during this difficult year.”

Niederer is an international business executive with a demonstrated track record of winning and growing client relationships within the customer experience (CX) sector. Before joining TTEC, he served as chief revenue officer at Ember Services North America where he returned business to profitability while delivering organic growth and international expansion. Niederer also held leadership roles in Europe, South Africa, and Asia Pacific for Teleperformance and Sutherland. 

Alistair Niederer commented; “With the recent traction we have gained with the new customers TTEC has announced along with the opening of a new CX Centre in Leeds, I am excited to be joining TTEC to drive further growth in EMEA with its digital-first CXaaS platform.”

Learn more about Alistair Niederer and TTEC’s executive team.

About TTEC:
TTEC Holdings, Inc. (NASDAQ: TTEC) is a leading global Customer Experience as a Service (CXaaS) partner for many of the world's most iconic and disruptive brands. The Company delivers outcome-based customer engagement solutions through TTEC Digital, its digital consultancy that designs and builds human centric, tech-enabled, insight-driven customer experience solutions for clients and TTEC Engage, its delivery centre of excellence, that operates customer acquisition, care, fraud prevention and detection, and content moderation services. Founded in 1982, the Company's nearly 56,200 employees operate on six continents across the globe and live by a set of customer-focused values that guide relationships with clients, their customers, and each other. To learn more about how TTEC is bringing humanity to the customer experience, visit https://www.ttec.com/.

For TTEC EMEA media enquiries please contact Tina Stanley, TSA PR, via tina@tinastanleyassoc.com, Tel +44 (0) 7909 967 657 or Twitter @TSAPR.

The Crown Commercial Services (CCS) is launching a £750m cloud utility framework that will allow public sector buyers to procure cloud capacity directly from suppliers. 

This framework is aimed to launch in 2021 and will be restricted to pure cloud computer requirements. 

Read the full article here