Industry news

  • 9 Nov 2010 12:00 AM | Anonymous

    Questor says Buy

    In the short-term they will be pressed to deliver savings, and those savings will – not matter how much they protest – eat into profits.

    However, in the long-term they are likely to be some of the biggest winners as the Government turns to the cutthroat corporate world to solve the lackadaisical attitude of many public sector workers.

    At present just 11 of Britain's 110-odd prisons are contracted to private-sector operators, four of which are run by G4S, four by Serco and three by Kalyx. The Government is currently tendering for offers on a further four, and it seems likely that more will switch to private management.

    An increasing number of hospitals, schools, custody suites probation services and police stations are also likely to fall under the day-to-day management of outsourcers.

    G4S, which secures Heathrow Airport and GCHQ, claims it can achieve 20pc efficiency savings almost as soon as its handed the keys. For a Government which is trying to save £81bn by 2015, outsourcing has got be a big part of the solution.

    Analysts at Panmure Gordon agree: "We believe the volume of opportunities should increase over the medium term on the back of [G4S signing the memorandum of understanding with the Government over making cost savings], with the company stating there is no reason to suggest margins should be under significant pressure from here."

    G4S is a cheap way to play the growing outsourcing trend, not just here but around the world. The company, which began life in Copenhagen in 1901, now operates in 120 countries. G4S's latest scalp was a move into Brazil this summer, which has got the company's management very excited. It wasn't the beaches that piqued their interest but the prospect of helping lock up all the sports fans heading there for the 2014 World Cup and 2016 Olympics.

    The shares are trading on a price to earnings ratio of about 12.4, falling to 11.5 next year, and currently yield 3pc and a dividend of 7.67p.

    G4S is a defensive stock likely to look good in the better times as well as the bad times. Buy.

  • 9 Nov 2010 12:00 AM | Anonymous

    Councillors have voted to recommend pressing ahead with plans to outsource services in Bournemouth.

    After a marathon six-hour discussion, the council’s scrutiny panel discussed the controversial move to go into partnership with private contractor Mouchel on Monday night and it will now be put before the full council on Wednesday.

    The panel also recommended that written assurances should be received on the company’s financial position.

    Chair of the panel, Cllr Beverley Dunlop described it as “a hugely significant issue.”

    Although councillors believe the partnership will improve efficiency and deliver big savings, unions have warned frontline services could be slashed to pay for rising costs in bureaucracy.

    A report by the Association for Public Services Excellence (APSE) also says moves to transfer jobs to Mouchel could spark a legal challenge.

    The £150 million deal would outsource revenues, benefits, ICT and facilities management services.

    But trade union Unison last night presented a council scrutiny committee with APSE’s report, which it commissioned and which claims the deal could end up costing money rather than saving it.

    The report says the council’s own senior financial officer has concluded the deal would “cost more than it has budgeted for”.

    It adds: “It will therefore require savings in other budgets to close the affordability gap, potentially meaning cuts in front line services to pay for more expensive back office services.”

    It says the council could end up putting more money into the deal in an effort to fill a black hole in the finances.

    “To act on this basis would be to effectively abandon the sort of strategic control that councillors are elected to exercise,” it says.

    The report also claims the deal could be challenged in the courts because it has been substantially altered since Mouchel was selected as bidder.

    It says “the regulations allow only ‘fine tuning and clarification’ and there is a strong possibility that discussions between the parties have gone beyond this”.

    Mouchel has insisted it already has “a number of successful long-term strategic partnerships” with other councils.

    Council leader Cllr Peter Charon said on his blog ahead of the decision that there was a “compelling” business case for the change.

    “I believe that it offers the chance to dramatically improve and deliver four key services for less money, will give us the capacity to save 40 per cent of our revenue budget over the next 10 years and make a significant economic contribution to the wider Bournemouth economy,” he said.

    Arguments heat up as debate rages over contract

    LAST night’s Town Hall scrutiny panel meeting developed into a heated affair, with several councillors voicing concern over entering into a 10-year outsourcing deal with Mouchel, writes Julie Magee.

    Bournemouth’s Unison branch secretary David Higgins, who represents 2,000 staff from social workers to home carers, was applauded following his plea for in-house managers to be allowed to achieve the required savings.

    He said: “I know that our managers could do a good job. If you work with the staff and unions we can do it with less pain, instead of tying this authority into a contract where we will always be the weaker partner.”

    But the council’s environment and economy executive director Tony Williams described the £150 million deal to outsource four departments as “a ground-breaking opportunity” which would create up to 650 new jobs.

    He added: “It is probably the greatest investment opportunity in the last decade. The more efficiency savings we achieve the less cuts we will have to make.”

    Cllr Richard Smith said: “If this was such a good deal we would not be rushed into a situation of trying to make quick decisions on the hoof” while Cllr Anne Rey told the meeting: “We have certain managers who can make fabulous savings. This is flawed and a slap in the face for our Town Hall staff.”

    Cllr Ben Grower pointed out that Mouchel had recently made 2,000 of its own staff redundant, and asked: “Why should we share Mr Williams’ confidence? His confidence is not shared by the majority of people in this town.”

    Cllr Claire Smith expressed concern about Mouchel’s financial position after its share price plunged more than 30 per cent last week.

    She was told that Mouchel had suffered from a loss of business in the Middle East and from “very significant pressures on council budgets”. But the business’s underlying performance was profitable following “prudence measures” and it was highly unlikely Mouchel would go bust.

    Members of the press and public were excluded while the final business case for an outsourcing partnership between the council and Mouchel was discussed behind closed doors.

    Source: http://www.bournemouthecho.co.uk/news/8625139.Councillors_back_Bournemouth_s_controversial_outsourcing_plan/

  • 9 Nov 2010 12:00 AM | Anonymous

    The Public Sector Network (PSN), a secure private network for the public sector, has ‘huge potential’ to provide savings through shared infrastructure and services, Socitm has said.

    In its ‘Public sector network: case studies of a major shared service’, the local council IT managers’ association said that IT leaders of all local public services should be therefore preparing now for connecting locally or regionally to the PSN in order to exploit these benefits. It also makes recommendations on what factors organisations should consider when establishing a business case for the PSN.

    “From this point, no individual network procurements in any local public service should now happen unless they are clearly part of existing or planned PSNs,” said Jos Creese, Socitm president.

    Socitm said in the report that the PSN infrastructure is critical to delivering the government’s ICT strategy, and will enable major savings by providing a platform for shared services.

    The PSN can support a wide range of integrated network services, including data, telephony, video conferencing, file transfer, messaging, and a secure access tool to enable the deployment of cloud computing when required.

    Among its recommendations, Socitm said that local government could avoid the costs of duplicate connections to the Government Connect Secure Extranet (GCSX) by aggregating multiple organisations’ individual connections into one.

    It also suggests that public sector organisations that share a site or are within close proximity with each other could join connections to the GCSX into one. Furthermore, public bodies could aggregate purchase of a large network for voice and data in order to achieve economies of scale.”

    “PSN addresses some of the issues that have inhibited use of the previous, centrally designed, ‘one size fits all’ solutions like the GCSX,” said Creese.

    He added: “The PSN concept is a ‘network of networks’ where regions or sub-regions will commission networks designed to meet their local needs.”

    Socitm’s report, which is available here, also provides case studies, including best practice techniques and common pitfalls, about public networks that are already in operation in Hampshire and Kent, and developing ones in Cambridgeshire, Essex, North Yorkshire, London, Dorset and Yorkshire and Humber.

    In September, Socitm and the Local Government Association (LGA) reached an agreement with the Cabinet Office to relax some of the security standards requirements for local authorities to connect to the government’s network.

    Source: http://www.computerworlduk.com/news/public-sector/3247834/socitm-urges-cios-to-get-ready-for-the-public-sector-network/

  • 9 Nov 2010 12:00 AM | Anonymous

    IT decisions makers do not understand the true cost of providing a service from a datacentre because they lack accurate metrics, according to analysts.

    Datacentres are today the engine rooms of corporate IT and the increased take-up of virtualisation and cloud computing is giving the datacentre increased prominence.

    UK company Romonet has launched software, known as Prognose, that uses modelling to work out the costs of having a service delivered from a datacentre.

    Very little is known about the cost of delivering cloud-based IT and, as a result, businesses find it difficult to decide what to keep in -house and what to put in the cloud.

    Virtualisation

    Roy Illsley, principal analyst at Ovum, said, "Virtualisation is hitting the market today. With this move to cloud-based IT, people do not know how to decide what to move to the cloud, what to keep internal, and what to outsource or co-locate.

    "There'll be a big mash-up and it needs managing. Predictive modelling enables companies to analyse and compare scenarios and say whether the move makes sense or not. Such level of knowledge and information is a great basis to make decisions, based on better assessments."

    CIOs can make decisions on what to put in the cloud quicker and based on accurate information, according to Romonet.

    According to analyst firm Quocirca, "The IT department and facilities management have been left with a highly complex environment, where a mix of applications and hardware platforms is being maintained in sub-optimal facilities at a high cost to the business.

    "Consistently, research by Quocirca and other analyst companies has shown that about 70% of an organisation's IT budget is spent purely on 'keeping the lights on', that is in dealing with the day-to-day issues of maintaining existing systems, leaving only 30% of the budget to be spent on new investments."

    Service costs

    Suppliers will benefit from the increased understanding of costs because it will enable them to price their services appropriately. This will become more important as businesses turn to pay-as-you-go services.

    Zahl Limbuwala, CEO at Romonet, said he set the company up in 2006 to attempt to develop software that could answer the question: how much does it cost to deliver a service?

    Until now it is impossible to predict how much a service costs in terms of things like energy consumption and carbon production.

    Romonet already boasts Thomson Reuters, Dell, and engineering firms Arup and Hurleypalmerflatt as users of the Prognose software.

    Thomson Reuters is using the software in its own business, Dell is using it to help customers and the two engineering firms are using it to help them build datacentres.

    Robert Thorogood, CTO at hurleypalmerflatt, said complex spreadsheets were previously used to work out the power efficiency of datacentres they were building. "We found that using Prognose to establish Power Usage Effectiveness and energy usage takes far less time than the traditional method. We've been able to use this time to give our clients far more understanding about what's going on in their datacentres".

    Clive Longbottom, analyst at Quocirca, said there are products on the market that help users work out the cost of services but they are limited. "Most tools used historical data but the Romonet has a predictive side."

    He said the software has a database of "real world performance of different parts of the datacentre such as how a cooling system works".

    Source: http://www.computerweekly.com/Articles/2010/11/08/243790/IT-cloud-decisions-use-flawed-metrics.htm

  • 8 Nov 2010 12:00 AM | Anonymous

    Newport City Council has used Oracle-based CRM software to radically improve the service of its contact centre, resulting in higher call volumes with less staff.

    "We've been able to keep the centre at the equivalent of 27 full-time staff this way instead of the 34 we think we'd have had to otherwise," its principal consultant in its Information Systems and Communications service, Phil Cox, told PublicTechnology.net.

    "This has also let us improve processes within the whole contact centre service," he added.

    Cox and his team worked with supplier Fujitsu to deploy Oracle TeleService Release 12, which integrates all the council's CRM applications by fully automating the entire request process. This replaced an older Oracle CRM system which he characterises as, "Under powered, obsolete and lacking the functionality the contact centre required to perform its duties effectively. We needed a modern, fully-supported application to act as our CRM platform."

    Now, all contacts - telephone, email or the web - are automatically routed to agents who have instant access to a comprehensive knowledge database of services, he added.

    As a result, average call-handling times have decreased, the number of service request types has been slimmed from 140 to 80 so as to shorten the call-handling process, and by lowering the number of steps in the address-change process from 49 to 12 has greatly simplified the whole citizen contact procedure, further accelerating service delivery.

    "We now plan to use the additional functionality here when we open a new face-to-face multi-agency contact centre in spring 2011," he added.

    Newport is the eighth largest unitary authority in Wales, responsible for administrating all areas of local government within the region and has a yearly budget of £228m. Its 7,000 employees provide education, highways, strategic housing, leisure, planning and social services to a population of approximately 137,000 residents.

    Source: http://www.publictechnology.net/sector/local-gov/newport-city-council-improves-call-centre-response-oracle-crm

  • 8 Nov 2010 12:00 AM | Anonymous

    Bill Gates, founder of Microsoft, has been named the 10th most powerful man in the world, ahead of the likes of Rupert Murdoch, Hillary Clinton and Steve Jobs.

    Gates, who stepped down from his day-to-day role at Microsoft to concentrate on the philanthropic exploits of his Bill and Melinda Gates Foundation, is praised by Forbes for his work in coaxing 40 of the world’s richest people to pledge the majority of their wealth to charities and good causes.

    Gates is ranked seven places higher than Steve Jobs, Apple’s chief executive, who is recognised by Forbes for his “insane” creativity and ability to “transform multi-billion dollar industry every few years” with his latest must-have devices, such as the iPhone and iPad.

    Larry Page and Sergey Brin, co-founders of Google, appear jointly at number 22 in the list, while, despite the burgeoning popularity of Facebook, Mark Zuckerberg, the social network’s founder, is ranked 18 places lower, at 40 on the Forbes Powerful People List for 2010.

    Robin Li, the chief executive of Chinese search engine Baidu, is a notable entry at number 46, while Amazon’s Jeff Bezos appears at number 66.

    And the growing influence of news site WikiLeaks is marked by the inclusion of Julian Assange, the site’s controversial editor-in-chief and “genius provocateur”, at number 68 on the list.

    “Governments and corporations with dirty laundry should be afraid, very afraid,” notes Forbes.

    Source: http://www.telegraph.co.uk/technology/bill-gates/8112593/Bill-Gates-named-most-powerful-man-in-technology-by-Forbes.html

  • 8 Nov 2010 12:00 AM | Anonymous

    Serco, one of government's biggest contractor firms, has admitted that two of its largest suppliers gave in to aggressive pressure for rebates within days of receiving its demand for the return of past payments.

    Media coverage shamed the outsourcing firm into apologising over the rebate demands. Serco said it had already abandoned the aggressive strategy but not before two unnamed suppliers had wired through some of the requested 2.5% of Serco's annual spend with their businesses, it emerged today.

    Serco, which is trying to draw a line under the affair, said the payments, which it described as "relatively small", had been returned to the two firms, which it refused to name. It has also issued a public statement, saying: "We deeply regret this action and apologise unreservedly to [our suppliers] for the concern that this has caused."

    The episode underlines the difficulty facing government contractors, which are under pressure to cut the amount they charge without passing on cutbacks to the smaller suppliers that ministers hope will drive the economic recovery.

    This weekend Royal Mail became the latest business to have its tough negotiations with suppliers aired in public after details of a presentation outlining its "radical cost-cutting programme" were leaked. Delivering a presentation to an audience of 150 suppliers two days before the Serco news broke, Kath Harmeston, Royal Mail's procurement director, set out plans for "a 20% minimum target reduction per key supplier".

    Careful not to be seen leaning too heavily on small businesses, Royal Mail said: "We are striving to get the best value for money throughout the business ... But we are absolutely not imposing a blanket cut on suppliers' bills."

    The Serco demand, sent by the finance director, Andrew Jenner, to its 193 suppliers, said: "Like the government, we are looking to determine who our real partners are that we can rely upon. Your response will no doubt indicate your commitment to our partnership but will also be something I will seriously consider in our working relationship as Serco continues to grow."

    The episode was embarrassing for the group because the language used by Jenner appeared to clash with assurances given to Cabinet Office minister, Francis Maude, that agreed profit margin cuts would not be passed on to suppliers. In the ensuing public spat, Serco's finance director and chief executive Chris Hyman were called in by Maude to explain themselves.

    The affair wiped almost 8% from Serco's share price in two days as investors grew concerned about damage to its relationship with government and its ability to protect margins in supplier negotiations.

    Source: http://www.guardian.co.uk/business/2010/nov/07/serco-admits-suppliers-gave-in-rebate-demand

  • 8 Nov 2010 12:00 AM | Anonymous

    Cameron's shake-up of the civil service comes as unions are angry about the coalition's deep public spending cuts that could throw half a million government employees out of work.

    Cameron, Deputy Prime Minister Nick Clegg and the head of the civil service, Gus O'Donnell, will launch the new business plans at an event in London later on today.

    The coalition says the business plans are different from the targets set by the previous Labour government which Cameron says created inefficiency and bred bureaucracy.

    "The target culture pressured people to go for short-term wins at the expense of long-term improvements. Today we are turning that on its head," Cameron will say, according to excerpts of his speech released in advance by his office.

    "Instead of bureaucratic accountability to the government machine, these business plans bring in a new system of democratic accountability ... Reform will be driven not by the short-term political calculations of the government, but by the consistent, long-term pressure of what people want and choose in their public services," he will say.

    The business plans will set out in detail the actions the government plans to take over the next four years. They will also say what information the government will publish so the public can hold it to account, Cameron will say.

    The plans will be published in parliament and be available to the public on a government website.

    Source: http://uk.reuters.com/article/idUKTRE6A705G20101108

  • 8 Nov 2010 12:00 AM | Anonymous

    Although almost all SMEs consider IT to be crucial to business success, over a quarter admit they do not know enough about IT and how to make it work for their business, according to HP research.

    HP commissioned a survey among 1,000 UK companies employing between one and fifty employees to find out how small firms are using technology to grow their business.

    The research found that only just over a third (36 percent) of SMEs are deploying ecommerce strategies.

    Despite this, over the past 12 months, 37 percent said they had grown their business. And over 90 percent of respondents are optimistic about the future of their business over the next three to five years. But only 43 percent were optimistic about the state of the UK economy over the same period.

    Gavin Parrish, UK & Ireland commercial category manager at HP, said, “As the research clearly shows, many in this sector are still getting their heads around how to make IT work hard for their business.

    "By providing information and support for this sector through our Business Answers blog SMEs can understand how IT can help grow their business."

    On the low ecommerce take-up found in the HP research, Emma Jones, founder of SME support organisation Enterprise Nation, said, “The web allows you to launch a business on a Monday and be trading with the world by Wednesday.

    "Small business owners should grasp this opportunity and sell through their own site or via on-line sales platforms. When you make the most of technology, you make the most of a global market.”

    Although the HP research found that a quarter of SMEs were not confident about using IT for business, and ecommerce take up was relatively low, another recent survey found that nearly half of SMEs in the UK are using smartphones for business purposes, including email and other business internet functions.

    Source: http://www.cio.co.uk/news/3247504/smes-failing-to-make-the-best-of-it-says-survey/

  • 5 Nov 2010 12:00 AM | Anonymous

    Barack Obama has signalled he is open to extending the Bush-era tax cuts for the richest 2 per cent of Americans, although not to making them permanent as Republicans are demanding.

    Facing the reality of dealing with a newly energised Republican party following its resounding wins in midterm elections this week, the president on Thursday invited congressional leaders from both parties to the White House this month to try to reach compromises on pressing issues such as the tax cuts.

    But underlining the challenges to bipartisanship, Mitch McConnell, the Republican leader in the Senate, said the party’s top priority now was to deny Mr Obama a second term.

    “The immediate focus is going to be what we need to get done during the lame-duck session,” Mr Obama said before a cabinet meeting on Thursday, referring to the legislative period between this week’s elections and the start of the new Congress in January.

    The lame duck session begins on November 15, a day after Mr Obama returns from a 10-day trip to Asia.

    Democrats will want to push through votes on the Bush tax cuts while they still have control of both houses of Congress, while Republicans will want to exert their new power after winning control of the House this week.

    “We have to act in order to ensure that middle-class families don’t see a big tax spike because of how the Bush tax cuts had been structured. It is very important that we extend those middle-class tax provisions to hold middle-class families harmless,” Mr Obama said.

    The tax cuts enacted by former president George W. Bush – which cost $3,000bn over a decade – are due to expire at the end of the year.

    The White House wants to extend the cuts for families making less than $250,000 a year but not those for the top 2 per cent of earners.

    Republicans want all the tax cuts extended permanently.

    A compromise could see the ceiling for the middle- class tax cuts increased to those earning up to $500,000 or $1m a year. Or there could be agreement to make permanent all the cuts except for the richest, extending those just for an extra year or two while the economic recovery takes hold.

    In a further signal that the president is amenable to a deal, Robert Gibbs, the White House spokesman, said the president did not believe making the top tax cuts permanent was a good idea but “he’s certainly willing to listen to both sides”.

    If the parties cannot agree, all the tax cuts will automatically expire on December 31.

    The issue will be top of the agenda at a meeting in the White House on November 18, to which Mr Obama invited Mr McConnell and John Boehner, the incoming Republican speaker of the House, as well as Democratic leaders Harry Reid and Nancy Pelosi.

    “I want us to talk substantively about how we can move the American people’s agenda forward,” Mr Obama said. “What’s going to be critically important over the coming months is going to be creating a better working relationship between this White House and the congressional leadership that’s coming in.”

    Republicans are riding high after their electoral success this week, when they won a thumping 60-plus seat majority in the House and sharply reduced the Democratic majority in the Senate.

    Mr McConnell told a forum at the conservative Heritage Foundation in Washington that the election results amounted to a repudiation of the administration’s agenda.

    “We can hope the president will start listening to the electorate after Tuesday’s election,” McConnell said. “But we can’t plan on it.”

    He reiterated that the Republican focus now was making sure that Mr Obama was a one-term president.

    “Our primary legislative goals are to repeal and replace the health spending bill, to end the bail-outs, cut spending and shrink the size and scope of government, [and] the only way to do all these things is to put someone in the White House who won’t veto any of these things,” he said.

    Mr Obama on Thursday also underscored the urgency of Senate ratification of the Start treaty with Russia, which would see both countries cut their nuclear arsenals by a quarter.

    Some conservative Republicans are opposed to the deal but the president said the issue was a matter of national security, rather than a partisan one.

    Source: http://www.ft.com/cms/s/0/b1a84a1a-e840-11df-8995-00144feab49a.html

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