Industry news

  • 22 Oct 2010 12:00 AM | Anonymous

    IT services supplier Wipro is the latest Indian outsourcing company to post record financial results.

    The company announced profits of $288m (£183m) for its fiscal quarter to September, a 10% year-on-year growth.

    During this period, Wipro also increased its number of employees by 2,975 to 115,900.

    Azim Premji, chairman of the company, said demand was fuelled by customers catching up with under-investments in IT over the previous year.

    "While the macro-economic environment continues to remain uncertain, there is higher degree of confidence at the micro level," he said.

    The announcement follows recent results from Tata Consultancy Services, which showed sales of $2bn in the three months to 30 September, an increase of 30% year-on-year. HCL also posted revenue growth of $804m, up 27% compared to the same period a year ago.

    Source: http://www.computerweekly.com/Articles/2010/10/22/243490/Wipro-latest-Indian-IT-supplier-to-post-record-growth.htm

  • 22 Oct 2010 12:00 AM | Anonymous

    A Cabinet Office official has said that the Directgov website needs to be simplified to increase its usage.

    Graham Walker, director of digital delivery for the department, said that this is the conclusion from a review of the site launched by the government's digital champion Martha Lane Fox in August.

    An official at the Cabinet Office has said that long-term IT contracts will not be cancelled early in favour of the G Cloud, while a freeze on IT projects has already made cost savings

    Read more

    Speaking at the Beyond 2010 conference in Birmingham, he said: "We've been doing a review of Directgov and most of government on the web. We can see that there is a need to massively simplify it, with a lot more rationalisation and to improve the user experience."

    Directgov provides the central portal for citizen-facing government services. It was transferred from the Department for Work and Pensions to the Cabinet Office in the weeks after the coalition government came to power.

    Walker said there are still significant barriers to getting people to use more online government services, and there is a need for some "common enablers" to overcome them.

    "We are starting to talk to service owners about getting 95 percent take-up," he said. "If we are going to do that we need to provide digital support for some people some of the time."

    He cited the example of the difficulty in expecting more people to apply for benefits online when many of them do not have the necessary IT skills, and said there is a need to provide the necessary support.

    "If we don't do that, we will be stuck at 60-65 percent," he said. "We hope to make public progress over the next month or two."

    Source: http://www.zdnet.co.uk/news/it-strategy/2010/10/22/official-directgov-needs-to-be-simplified-40090618/

  • 22 Oct 2010 12:00 AM | Anonymous

    National Outsourcing Awards 2010

    21st October 10

    The 7th annual National Outsourcing Association Awards was a glamorous affair, attracting the biggest names in the outsourcing industry at the Park Plaza Riverbank hotel.

    The guests all mingled before the ceremony, overlooking spectacular views of London’s most striking landmarks - the London Eye, Houses of Parliament and Big Ben.

    Comedian Jack Whitehall hosted the awards and helped to make the evening a night to remember. Timeout’s “Sickeningly young wunderkind” delivered a fantastic routine before introducing Martyn Hart, Chairman of the NOA, to the stage to introduce the awards.

    Martyn said: “Outsourcing is on the up and the awards are a fantastic opportunity for professionals within the industry to come together and celebrate the year’s successes. Professionals have predicted high growth rates for outsourcing as the public sector increasingly looks to move contracts towards the private sector.”

    The National Outsourcing Association Awards have become a landmark in helping cement outsourcing as a key business function and practice. Interest and attendees to the awards has risen year on year and winning an award is seen as a huge accolade and recognition of success.

    The 17 awards all celebrated the top developments, contracts and innovation within the outsourcing space. Hundreds of applications were whittled down to a shortlist of nominees and winners were then selected by a panel of outsourcing experts.

    The winners of the Awards were:

    BPO Contract of the Year sponsored by Nelson Hall

    Mahindra Satyam BPO & GlaxoSmithKline

    IT Outsourcing Project of the Year sponsored by Cognizant

    Capgemini & Welsh European Funding Office

    Financial Services Outsourcing Project of the Year sponsored by Sitel

    Capita & AXA

    Public Sector Outsourcing Project of the Year sponsored by Alexander Mann Solutions

    CSC - Department of Health

    Telecommunications, Utilities and High-Tech Outsourcing Project of the Year sponsored by sourcingfocus.com

    Infosys

    Offshoring Operation of the Year sponsored by Buffalo Communications

    Exigent

    Outsourcing Professional of the Year sponsored by HML

    Serco - Duncan Mackison

    Outsourcing Service Provider of the Year sponsored by ITIDA

    HCL Technologies

    Outsourcing Contact Centre Provider of the Year sponsored by KPMG

    The Listening Company

    Outsourcing Advisory of the Year sponsored by The OUT Group

    Olswang

    Offshoring Destination of the Year sponsored by FST

    Philippine Trade & Investment - Philippines

    Outsourcing End User of the Year sponsored by IBM

    HMRC

    Award for Innovation in Outsourcing sponsored by RR Donnelley

    CSC

    Award for Best Practice in Outsourcing sponsored by Intelenet

    Centrica

    Award for Academic Achievement sponsored by NOA Pathway

    Verity Billson - Capital One

    Award for Corporate Social Responsibility sponsored by Fujitsu

    Firstsource

    Chairman’s award for outstanding contribution to the outsourcing industry

    National Rail Enquiries

    Martyn concluded: “It’s wonderful that these awards can recognise the innovation and developments that have taken place in the past year and look forward to the future. It really has been an incredible evening.”

    Party band Madhen wrapped up the evening by taking to the stage with a high-energy performance, playing a great selection of songs that kept the guests busy all night. Overall, the awards were a fantastic night for the outsourcing industry and one which has made everyone excited about the NOA Awards 2011.

  • 21 Oct 2010 12:00 AM | Anonymous

    Vittorio Colao, chief executive, indicated that Vodafone may reconsider future investments in India if the country's Supreme Court upholds an earlier decision demanding that Vodafone pay capital gains tax on its $11.1bn purchase of a controlling stake in local operator Hutchinson Essar.

    "The tax issue will be incredibly important for us to determine how friendly India is," Mr Colao said in a interview with India's Economic Times. "This is a concern for our investors and for other international investors."

    He warned that if India continues to demand the disputed tax payment, the country's telecoms sector would be "squashed like lemon" as international investors would reconsider their Indian development plans.

    Mr Colao said Vodafone has invested more than £1bn a year into India since it joined the market three years ago and has paid almost a third of its revenues in taxes to the India exchequer. He added it was "totally unacceptable" that the Indian authorities have not pursued Hutchinson for capital gains tax on the 2007 sale.

    The Supreme Court will on Monday set a date to hear Vodafone's appeal. The case has been closely followed by a string of multinational companies as it could set a precedent for other cross-border takeovers in India.

    George Osborne has lobbied against the tax bill on Vodafone's behalf.

    Source: http://www.telegraph.co.uk/finance/newsbysector/mediatechnologyandtelecoms/telecoms/8075999/Vodafone-warns-India-over-tax-bill.html

  • 21 Oct 2010 12:00 AM | Anonymous

    OpenStack, the open-source cloud management software project formed by hosting provider Rackspace, has met an initial development milestone, backers are expected to announce Thursday.

    An updated OpenStack code release dubbed "Austin" will be available Thursday, some three months after the project was first announced. OpenStack includes the code that powers Rackspace's Cloud Files and Cloud Servers technology, as well as software developed by NASA for its Nebula cloud platform.

    An initial component based on Cloud Files, OpenStack Object Storage, was released in July. The Austin update eases deployment, fixes bugs and adds new features, such as a statistics processor and better access control.

    Cloud computing services ‘should be like consumer products’, says SAPVMware to launch cloud platform for developersMicrosoft dives into cloud with Office 365 launchG-Cloud will save us £1.2 billion a year, says government CIO.

    A second component called OpenStack Compute is a provisioning engine built with code from Cloud Servers and Nebula. It is now suitable for testing and prototypes with the arrival of Austin.

    OpenStack, which is available under the Apache 2.0 license, is seen by some as a potential counterbalance to proprietary cloud platforms and tools such as Amazon's public EC2 (Elastic Compute Cloud), as well as the burgeoning range of vendor offerings for building private clouds.

    Rackspace has said it has no interest in being in the software business, preferring to win clients based on the overall quality of its hosting service. Therefore, open-sourcing its technology made sense, because the company will benefit from the community-driven development model, it says.

    A NASA official expressed similar sentiments in an interview earlier this year.

    Rackspace and NASA aren't going it alone. The project has support from Advanced Micro Devices, Intel, Dell, Citrix and dozens of smaller companies that develop cloud management, monitoring and other tools.

    It made sense for large vendors such as AMD and Intel to join the effort, since their chips power the racks of commodity hardware commonly used to build out data centers, but the absence of software platform players from the current list is telling.

    Vendors like SAP are more inclined to partner with other established players, but that could change if the right company decides to push OpenStack for building private clouds, said Redmonk analyst Michael Coté.

    Meanwhile, OpenStack backers are already looking toward the next iteration, code-named "Bexar," which is set for release in January. That will be a topic of discussion during a "Design Summit" event in November.

    Source: http://www.computerworlduk.com/news/cloud-computing/3245083/openstack-cloud-project-is-on-track/

  • 21 Oct 2010 12:00 AM | Anonymous

    Microsoft has changed its licensing policies in a deal which will put 100,000 city of New York staff on its cloud services platform.

    Under the terms of the deal the city will consolidate the 40 or more different software licenses it currently has with Microsoft into a single agreement and will shift its workforce onto cloud services. The five year deal will save the city millions according to Mayor Bloomberg.

    "To deliver services efficiently and function at the highest level, City employees need the same technological resources that top private sector businesses provide to their employees," he said.

    "Through our partnership with Microsoft, we've found ways to offer our employees Microsoft's newest, state-of-the-art computing tools while reducing costs to taxpayers. By capitalizing on the City's buying power, consolidating dozens of separate City agency license agreements into a single one, and paying for software based on use, we'll save $50 million over the next five years."

    Previously 40 different city organizations had run their own application systems and the move to consolidate is part of New York’s Citywide IT Infrastructure Services program (CITISERV), which will consolidate the City's separate agency datacentres into a centrally-managed facility.

    The contract will be a big boost for Microsoft, which is facing stiff competition from Google in its government business.

    "With Microsoft's latest cloud-based productivity and collaboration tools, New York City employees will benefit from having better access to information, improved collaboration and information sharing among city agencies," said Microsoft chief executive Steve Ballmer.

    “Additionally, this comprehensive partnership provides the latest in operating system, server and development tools laying a foundation for greater innovation and infrastructure modernization."

    The news came the day after Microsoft announced the planned launch of its Office 365 cloud offering.

    Source: http://www.v3.co.uk/v3/news/2271949/microsoft-scores-massive-cloud

  • 21 Oct 2010 12:00 AM | Anonymous

    George Osborne said today there was no "plan B" if the speed and scale of his deficit reduction programme poses problems in the future as he stood firm by the "hard but fair choices" unveiled in the spending review.

    The Institute for Fiscal Services has warned that the public spending reductions could "reduce the quantity and quality of some public services" to such an extent that the chancellor may want to put some of the money back in and urged him to review his programme after two years.

    Osborne announced sweeping cuts to welfare, higher education, social housing, policing and local government that will axe £81bn from government spending and draw the country back "from the brink of bankruptcy".

    The most striking of the new cuts announced yesterday was a package of £7bn in extra welfare cuts on top of the £11bn already made in the last budget. This will include the withdrawal of £50 a week from the 1 million people who have been claiming incapacity benefit for more than a year.

    Housing charities have also warned of the prospect of rising homelessness among the young as a result of changes to housing benefit rules.

    Osborne admitted that his budget was a "hard road to follow" but promised a brighter future at the end.

    Labour however denounced the government's "slash and burn" strategy while the IFS said his measures were "regressive", hitting the poor harder than the rich.

    Today, the chancellor cited the backing of the International Monetary Fund and big business to underline his conviction in his decisions.

    Pressed on what he would do if his strategy proved to have devastating consequences, Osborne made clear he intended to stay on course.

    Speaking to BBC Radio 4's Today programme, he said: "People in the Labour party keep saying: 'Where's your plan B?' I've got a plan A ... This country didn't have any plan at all in a few months ago. We have got the plan. We have got some fiscal credibility out there in the world. We've created a platform for economic stability, dealt with this huge budget deficit problem with a measured plan that takes place over four years."

    He added: "Yes, some people on the Labour side say that I am going to far but I believe what I am doing commands the support not just of bodies like the IMF but also businesses who are going to create that private sector recovery that we want to encourage."

    He said that he had made a deliberate decision to cut benefits, such as housing benefit for single young people, rather than frontline services.

    "I have made a conscious choice. I have decided to try to sustain spending on the national health service, on our schools, on some of the important infrastructure like our roads and green energy," he said.

    "I have chosen, in part, to pay for that, as part of the deficit reduction plan, by trying to curb the rise in the benefits bill. That has involved some hard choices but I think they are fair choices.

    "If we don't deal with the rapid rise in things like the housing benefit bill, which is now greatly more than we spend on the police, then we will have a real problem."

    He rejected the suggestion that Britain faced rising homelessness as a result of housing benefit cuts as he insisted that the principle that a welfare system that incentivises people to work to earn more money than they could possibly earn on benefits was "perfectly reasonable".

    "I wish I was not doing this against the backdrop of the enormous budget deficit, but these are the cards I have been dealt by my predecessor and I am dealing with it," he said.

    And he defended the decision to maintain universal benefits for the elderly, such as free bus passes, regardless of their income brackets, because he said means testing would have ended up being too costly.

    Carl Emmerson, the acting director of the IFS, said that the public finances "often do not behave as expected" in response to government efforts to pull economic levers, and that a review after two years would be sensible.

    "There are two key downside risks to this deficit reduction plan," Emmerson said. "First, the structural budget deficit could turn out to be larger than the Office for Budget Responsibility's central estimate. Back in June, the OBR gave the government about a six-in-10 chance of meeting its fiscal target without further policy action, so it is quite possible that further tax rises or deeper spending cuts might prove necessary.

    "Second, the deep cuts to spending announced in the spending review will reduce the quantity and quality of some public services.

    "Should this deterioration prove too great for the government's liking then the chancellor might wish to top up his spending plans. A review of these spending plans in two years' time would be a sensible move."

    Emmerson said the chancellor's plans implied the deepest cuts since the 1970s after Britain was bailed out by the International Monetary Fund.

    He warned that the plans would hit the poor hardest: "The benefit cuts ... on average will impact those in the bottom half of the income distribution more than the top half of the income distribution. Therefore, they are regressive.

    "And the public service cuts, it's hard to know who loses from that, but the Treasury's best estimate ... again suggests that the bottom half will lose more than the top half. So the new stuff we heard about overall does look regressive."

    Osborne insisted that people would understand that the alternative to his plans was economic ruin. "Yes, it is a hard road to follow, but it leads to a brighter future and if we don't follow this road, then I think people understand it would lead to economic ruin," he told ITV's Daybreak.

    Alan Johnson, the shadow chancellor, said that Osborne's budget was a return to what people expected from the Tories.

    He told the Today programme: "What most people saw yesterday from a budget that is increasingly being shown to be unfair as well as unwise and even untruthful in respect of some of the statistics, is a return to what they expect from the Conservative party. We believe the way we bring down the deficit needs to be steady, needs to be sure. This slash and burn approach is something we wouldn't do."

    Source: http://www.guardian.co.uk/politics/2010/oct/21/george-osborne-spending-review-there-is-no-plan-b

  • 21 Oct 2010 12:00 AM | Anonymous

    With cloud computing being the number one sourcing hot topic at the moment - the NOA steering committee was held on Thursday 14th October at Zylog Systems to focus on the commercial, technical and legal aspects of buying or developing, new, cloud-based applications.

    Apollo Research analyses coverage of outsourcing in a large sample of UK media, including print, online news sites and blogs. In July and September, cloud computing was the number one subject in outsourcing with a 14% share of all coverage. Only 1.2 % of all of that coverage was deemed to be negative. Cloud computing is big news.

    Andy Rogers, Representative for Corporate Users, said: “This NOA steering committee was developed out of user feedback, client interest and recent Apollo Research. The element of trust is a key point for the future of cloud computing. A strategic partnership, such as this one, and sharing of development and innovation is key.”

    It is clear that the two main issues regarding cloud at the moment are security and cost.

    Time will tell whether new reforms and legislature regarding EU data transfer are needed as many companies are already developing new ways to secure their own transfers.

    Andy Beale, Technology Director for Architecture and Services, Guardian News and Media, said: “There should be an increase in security with cloud data transfer and there will obviously be no need for hard-copies, data pens and laptops. However if cloud computing is truly going to succeed, it needs to show its cost and be completely transparent about its expenses.”

    The committee agreed that businesses and technology will need to be completely integrated otherwise the full value and advantages of cloud will not be gained. Large tentative enterprises will look to adopt cloud but it will first need to be embraced by the SMEs to demonstrate its true flexibility, costs and security.

    Matt Watson, Opal, said: “The market is actually quite far ahead on cloud and there seems to be a lot of people writing a lot of things about it. What the market needs now is some guidance and insights.”

    Moving forward the NOA steering committee will endeavour to provide some guidance and insights and produce an agreed model for cloud computing, encompassing Cloud / SaaS Platforms, Identity Management, API Management, Integrations, as well as Subscriber Management and Billing Systems. This model will be used to map the Cloud / SaaS Scene, and also to generate topics for discussion during the NOA’s scheduled Cloud Computing seminar in 2011.

    A sourcing focus feature on cloud computing will be available early November.

  • 21 Oct 2010 12:00 AM | Anonymous

    The toughest public spending cuts in living memory will be achieved only with a mix of unprecedented political will and a dollop of economic good luck.

    Chancellor George Osborne put flesh on Wednesday on the bones of some 80 billion pounds of cuts that he announced in an emergency budget in June.

    Average spending by government departments will fall by 19 percent over the next four years -- slightly less than the drop of a quarter expected for most departments.

    But the cuts will come at a cost of almost half a million public sector jobs and a squeeze on welfare that is nearly two thirds bigger than what was promised in June.

    Job cuts on this scale will go beyond efficiency savings and require scaled back or reduced quality services, piling pressure on the government to renege on its plans.

    Welfare savings are even harder to bank with certainty as they hinge partly on the long-term unemployed finding jobs, and government growth forecasts for when the cuts start to bite next year are more upbeat than those of many other economists.

    Osborne was clear that he believed Britain's budget deficit of 11.1 percent of gross domestic product (GDP), the largest in the G7, left him no option to such drastic action if the country was to avoid a Greek-style fiscal meltdown.

    JURY OUT

    However, economists said the jury was still out on whether he would achieve this goal with his current plans, which rely overwhelmingly on spending cuts rather than tax rises.

    "It depends on political will," said Andrew Smith, chief economist at accountancy firm KPMG.

    Such determination could not be taken for granted, despite the Conservatives campaigning in May's election on the promise to reduce the budget deficit faster than the Labour government.

    When a Conservative administration last had to make cuts in the early 1990s, they ended up balanced roughly equally between spending cuts and tax rises, Smith said.

    "That was partly because when push came to shove, it became very difficult to make the spending cuts. Until you see it happening, it's slightly questionable."

    The National Institute for Economic and Social Research expressed a similar view on Tuesday.

    Cuts are not distributed equally across government. While health and schools spending is largely protected, day-to-day funding for the ministries in charge of police and prisons is due to fall by a quarter.

    "It will be interesting to see how the Ministry of Justice will manage a 6 percent a year cut with upward pressure on prison populations," said Jon Sibson, head of public sector at accountants PwC.

    Ultimately there was too much political credibility at stake to avoid the 490,000 job cuts that Osborne forecast.

    "If people are determined to get headcount down, the machine will do this," Sibson said. "The extent and quality of some services will go down, there is no question."

    However, while the government has direct control of the 395 billion pounds of departmental spending this year, it has less influence on the more than 200 billion pounds it spends each year on debt interest and welfare payments.

    Welfare costs in particular could balloon if official forecasts for growth of around 2.7 percent over the next four years prove too optimistic -- whether due to an underestimate of the impact of the spending cuts or because of a global slowdown.

    "The resumption of robust growth is crucial to the deficit reduction arithmetic. But the Chancellor is making some rather heroic assumptions," said KPMG's Smith.

    "Households may continue to save and pay down debt rather than spend, businesses may remain reluctant to invest and export performance could suffer from a lacklustre global recovery."

    "PAPER CUT" OR "AMPUTATION?"

    Economists polled by Reuters in September -- when the scale of the fiscal tightening was clear if not its precise make up -- forecast Britain's economy will grow by 1.6 percent this year and by 1.9 percent in 2011.

    The CBI and the British Chambers of Commerce said reductions in infrastructure investment were less severe than feared and that tackling the deficit was a top priority.

    Others were much more pessimistic.

    PwC forecast that a total of 943,000 jobs in the public and private sectors will go by 2014/15 because of the spending cuts, which will damage private sector suppliers too.

    This is equivalent to 3.4 percent of jobs nationwide, but regions more reliant on government money such as Northern Ireland and Wales may suffer job losses of 5.2 percent and 4.3 percent respectively.

    The worst hit sector is likely to be construction, where PwC forecasts a 5.1 percent loss of output due to a reduction in government capital spending. Business services will be the next biggest victim, with output taking a 3.9 percent knock.

    Regardless of these figures, Osborne is likely to draw comfort from the most important audience for his spending review -- the ratings agencies whose threats to downgrade Britain's AAA credit grade is driving the rapid pace of deficit reduction.

    "Today's Spending Review ... enhances the credibility of the deficit reduction plan by detailing the spending priorities and measures necessary to stabilise UK public finances and debt, and secure the UK's 'AAA' status," concluded David Riley, head of sovereign ratings at Fitch.

    Source: http://uk.reuters.com/article/idUKTRE69J54G20101020?pageNumber=1

  • 21 Oct 2010 12:00 AM | Anonymous

    Working with any type of outsourcing company will mean relaxing the control you exercise over your brand image to some extent. But how far should an organisation allow this to happen and are there any real dangers inherent in it?

    Outsourcing the recruitment process has the potential to cut both ways when it comes to brand values. Give candidates a good, well-managed experience and, even if they don’t get a job out of it, they can come away with a positive view of the client company. Give them a bad one and they may never buy that organisation’s products or services again. Telecoms giant Nokia seems acutely aware of this. Greg Allen, its EMEA recruitment manager recently told a conference that, “Our product brand is a very expensive thing and we are not going to give it to people who go out to the market with the wrong message. A terrible candidate experience falls back on Nokia and that is one thing we won’t tolerate. We won’t let anyone mess with our product brand.”

    The potential for brand hubris or nemesis is bigger than ever today because of power of the internet. Online platforms such as LinkedIn and the seemingly ubiquitous Facebook are not just lightening fast communicators of information, they have also become vital sourcing tools for both internal and external recruiters, allowing them to target very specific groups based on their demographics and profile. However could this apparently legitimate use of publicly available data lead to accusations of covert or overt discrimination? For example, while no organisation would dream of advertising for ‘experienced’ people any more, why is it OK to post an advert on Facebook whose key demographic is 18 to 23 year olds. Taking it further, what is to stop recruiters using this same data, consciously or sub consciously, in their evaluation and selection of potential candidates? Does the fact that the individual has chosen to put this information 'in the public domain' (and believe me people - it really is public!) make the information any less sacrosanct?

    It’s obvious that handing over stewardship of a brand in the HR and, very specifically, the recruitment space is to enter a veritable minefield. And, as a consequence, many HR directors and other potential commissioners of outsourcing services remain hesitant, like swimmers dithering around the side of an under-heated pool. But little was ever achieved through inaction. The key seems to be a truly rigorous tendering process when selecting an outsourcing firm and an insistence on a business relationship that is not just about client and provider but real partners. Because, as Ian Ruddy, Head of HR Operations at Telefónica O2, puts it, “The day you have to get the agreement out of the drawer is the day you don’t have an agreement.”

    Chris Hornsby is business solutions manager at recruitment outsourcing and talent management specialist, Ochre House – www.ochrehouse.com

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