Industry news

  • 8 Oct 2010 12:00 AM | Anonymous

    Ministry of Defence, Department of Work and Pensions and others disclose multimillion pound IT cancellations

    The government has revealed details of public sector IT projects that were scrapped in the past five years, following an enquiry by a member of parliament.

    The most significant of these contracts were tied to the already well-publicised, ill-fated centralised NHS IT programme. The Department of Health's decision to cancel a £1.1 billion local service provider agreement with Fujitsu two years ago was the highest value individual deal.

    The Ministry of Defence said that it had cancelled its £4.8 million Land Information Architecture Office IT project following an internal spending review, it disclosed in response to MP Pete Wishart's parliamentary question.

    The Department of Work and Pensions confirmed it had abandoned a £6.2 million contract management services contract order made with IBM.

    Several smaller, previously undisclosed cancellations were also revealed. In 2007, the Rural Payments Agency abandoned a broadband contract worth £870,000. A year later, Department for Environment, Food and Rural Affairs agency Kew Gardens scrapped a back office project valued at £100,000.

    Scottish National Party MP Wishart wrote to several Whitehall departments for details on IT deals that had been cancelled or abandoned during the past five years.

    The Home Office, the Foreign Office, the Department for Energy and Climate Change, and the Department for Culture all said that they had not cancelled any IT deals within the past five years.

    Last month, the coalition government announced that it will no longer pursuse the centralised NPfIT project, although many component systems are still being built.

    Source: http://www.information-age.com/channels/data-centre-and-it-infrastructure/news/1289368/govt-departments-reveal-cancelled-it-projects.thtml

  • 8 Oct 2010 12:00 AM | Anonymous

    The United Arab Emirates has said it will not go ahead with plans to ban Blackerry services, following talks with maker Research in Motion.

    It had threatened to suspend all services from 11 October.

    The UAE Telecommunications Regulatory Authority confirmed that it is satisfied services on the devices are now compliant with its security needs.

    It had said Blackberries posed a risk because the network was encrypted and data stored abroad.

    The TRA also acknowledged "the positive engagement and collaboration of Research In Motion (RIM) in reaching this regulatory compliant outcome".

    Research in Motion (RIM) has found itself at the centre of a series of rows with countries unhappy with the way data is stored on the device.

    India and Saudi Arabia have threatened similar bans.

    Source: http://www.bbc.co.uk/news/technology-11499755

  • 8 Oct 2010 12:00 AM | Anonymous

    After a great deal of time spent travelling in China, reading about China and thinking deep thoughts about China, I have come to the conclusion that the most profound thing one can say about it is this: China is exceedingly big. This may seem like an awfully trite observation and, frankly, a terrible waste of the Financial Times’ money. But China’s sheer size helps to explain much about the country, from its impact on global commodity markets to the fact that one of the world’s poorest countries is now routinely mentioned in the same breath as the (still) mighty US. El Salvador, a nation with roughly the same standard of living as China, barely gets a look-in.

    China’s 1.3bn multiplier effect makes almost everything it does seem extravagantly important. In some cases, its scale changes the very nature of the obstacles that confront it and the opportunities it can create.

    Blow to China over Potash hopes - Oct-05.China growth hopes boost Asian markets - Oct-04.When a Billion Chinese Jump - Oct-04.More from David Pilling - Aug-30..China’s size is sometimes a distinct drawback. Take the controversy over the renminbi and China’s trade surplus with the US. In fact, China’s path to economic take-off has been fairly standard. Like Japan, South Korea and Taiwan before it, it has relied on external demand to kick-start industrialisation, bending the rules in its favour when that has suited its development needs. But unlike those countries, it has been “found out” much earlier. By the time Japan was causing serious trade friction with the US in the 1980s, it had all but caught up with western living standards. China is provoking anger on Capitol Hill at a time when its per capita income, even on a purchasing power parity basis, is just one-seventh of US levels. If only China were a 10th the size, no one would even have noticed the level of its (non-convertible) currency.

    In other areas, too, size counts against Beijing. Its outsized need for oil, iron ore, bauxite, lumber and so on affects the very commodity markets on which it relies. To get an idea of the scale of Chinese demand, look at coal, where China imports just 3 per cent of its needs. Even so, it accounts for roughly one-fifth of global seaborne trade in that commodity. Similarly, it consumes roughly half the world’s cement, a third of its steel and a quarter of its aluminium. Each year, it adds 105GW of power to its electricity grid, greater than the entire generating capacity of India. All of this has a material – not to say decisive – effect on the prices of the commodities on which it depends. Chinese demand, for example, helped to propel oil to an uncomfortable $140 a barrel in 2008 and has kept a floor under it ever since.

    China’s hunger for commodities also has business, as well as diplomatic, consequences. Beijing’s chagrin at paying what it considers monopoly prices for iron ore led it to pounce on Rio Tinto, $19.5bn in hand, causing friction with Australia. It has backed Sinochem’s attempt to trump BHP Billiton’s $39bn hostile offer for Canada’s PotashCorp because of its concerns about food security. Likewise, it has scoured Africa, central Asia, Latin America and sometimes-hostile corners of the globe for oil and other resources, thrusting it into tricky areas of foreign policy before it might have wanted.

    There are also genuine questions about whether the world has enough resources – at whatever price – to satisfy China’s gargantuan appetites. If every Chinese person lived like an American, not only would there be a terrible shortage of Hawaiian shirts and loud trousers, but, according to the Earthwatch Institute, it would also mean raising global oil production by 20m barrels a day to 105m and increasing the output of grain and meat by between two-thirds and four-fifths.

    The vast scale of China threatens to constrain its growth. But its size also confers great advantage. China’s huge internal market gives it the economies of scale to develop globally competitive industries from cars to high-speed rail. The sheer size of its economy has made Hong Kong a globally important financial market and could, in just a few years, see Shanghai become a top-three exchange in terms of market capitalisation of its listed companies.

    China’s size has been crucial in getting it this far. Its seemingly limitless supply of cheap labour was a magnet for foreign investment and technology. Now, its potentially endless queues of shoppers are having the same effect. As more and more Chinese are sucked into the urban workforce, China has the opportunity to turn them into purchasers of its own products, weaning its economy off the export-dependency that still afflicts Japan. China’s size means it can’t do anything without making waves. But it also gives it a much better chance of riding out the rough seas ahead.

  • 8 Oct 2010 12:00 AM | Anonymous

    Alex Blues, Head of IT Sourcing, at PA Consulting Group

    04.10.10

    In a series of four blogs, Alex Blues, Head of IT Sourcing at PA Consulting Group, guides newly-appointed CIOs through the necessary tasks and emphases of the first 100 days in the job...

    Welcome to the jungle that is your new CIO role. How can you survive all the unknown trials that are about to face you? Who will be your allies and who wants to see you evicted? Here are some survival techniques to help steer you through.

    You are most likely to have been brought in ‘to make a difference’ or ‘take us to the next level’. Almost undoubtedly replacing someone who achieved all they could achieve but was not suitable for the next steps, or who left when there was work still to be done.

    As a new CIO you are in a unique position. This is your honeymoon period, never will you be as popular or have as many allies as in the first few months of your role. Everyone will want to be your friend and tell you how pleased they are to see you, normally because the last incumbent refused to get them a new laptop every time a shiny slightly smaller version became available. Make the most of this unique position to make change and make a difference. Also at this time, because you may well be new to the organisation, you are seen to have an external view of the IT industry and how things should be done.

    So what should you do to survive? Is it about surviving or doing a good job? Are these things the same or mutually exclusive? With the average tenure of an IT executive being about two years you could argue that those with the survival instinct are the most successful.

    What will be covered here is not just surviving but genuinely making change; but doing this by bringing people along with you on the journey, and not fighting a battle at every board meeting. It is also worthwhile asking yourself the question:

    ‘Why have you been employed here? Is it to run a steady ship or to enable change?’

    Regardless of whether you are on the board or not, compared to most members of a typical board you have a number of key advantages. You provide the link between business and technology, this is a fine balance. If you go too technology focussed or too business focussed you lose your unique selling point, so keep that balance right to ensure your importance to the board.

    You are also rarely seen as a threat in the hierarchy so can avoid all the posturing of finance and operations directors who often strive to hold the balance of power on the board. So with all this considered where and how should you focus your attention during the first 100 days of your tenure?

    In the second of this four part series next week, Alex Blues will tackle the issue of creating value for money.

  • 8 Oct 2010 12:00 AM | Anonymous

    2010 is set to be the first credible year of virtual agents. Each month it is estimated that 40,000,000 virtual agent conversations take place across the world and we are expecting a major transition and expansion towards there use in the next 5 years. Virtual agents are also predicted to surpass human contact by 2015. Large well established organisations such as EBay are reported to conduct 200,000conversations a day using them.

    Over the last 20 years there has been a significant increase in outsourcing especially with the use of call centres. Typically within customer services there are three focus points; call centres which primarily use phones for inbound and outbound calls, websites for customer self-service options and personal mobile phones which are an extension of the self-service option. Call centres today generally employ two methods of contact with customers on both inbound and outbound calls. The first is using a script to ensure the customer service representative is communicating the correct information to it’s customer in a formal manner, the other is operating without a script.

    However, it’s fair to say it has not been all plain sailing for the call centre. They have caused discussion and controversy over outsourcing to locations outside the UK. This can raise issues around language barriers and many consumers reported concerns regarding the consistency of the service and advice they received. One example of this is Government tax advice lines. In most cases more than one operator will deal with a query which often creates confusion over legislation and regulations. Automated agents have been designed to provide an efficient solution to these problems. They serve as customer service representatives combining automated interactions with a human appearance by using two different methods. The first is known as a scripted agent that follows a set text (i.e. ‘press one for adviser’ or listing regulatory requirements for insurance policies). The second method is a natural agent who uses natural sounding language to direct customers to a specific product or service.

    As well as providing consistent and accurate information to customers virtual agents have other tangible benefits as witnessed with the recent swine flu epidemic. If the WHO (World Health Organisation) had implemented a centralised virtual agent system that can be translated in to several different languages, the dissemination of developments and advice could be conducted in an efficient, seamless manner. The Financial Services Authority (FSA) too now requires complaints reports every 6 months and these could also be streamlined through the use of virtual agents. Using this kind of artificial intelligence engine has also proved to be 12 times cheaper than using human agents according to a Forrester report published in 2009. This is a key advantage to businesses looking to reduce costs and at the same time increase productivity.

    In addition, the rapid growth of the internet has also contributed to the increase in demand. The benefits to online customers are numerous as not only does it save the time and cost of calling a call centre it is also more accessible and available in real time. It seems that the pros are now outweighing the cons when it comes to Virtual Agents for both organisations and consumers alike. It would be virtual insanity to ignore them any longer.

    Author: Freddie McMahon, head of customer experience at FusionExperience

  • 7 Oct 2010 12:00 AM | Anonymous

    Capgemini Government Solutions LLC, a member of the Capgemini Group, one of the world’s foremost providers of consulting, technology and outsourcing services, today announced it has been awarded a seven-year, $100 million (c. €73 million) blanket purchase agreement by the General Services Administration (GSA) Federal Systems Integration and Management Center (FEDSIM) in support of the United States Department of Agriculture (USDA) to provide Independent Verification & Validation (IV&V) support services for enterprise resource planning (ERP) implementations agency-wide.The USDA is seeking to modernize aging departmental and agency program application systems through a comprehensive Application Transformation and Modernization (ATM) program. Capgemini will provide IV&V services in support of ATM initiatives including Modernize and Innovate the Delivery of Agricultural Systems (MIDAS); the Financial Management Modernization Initiative (FMMI); the Budget and Performance Management System (BPMS); and Web Based Supply Chain Management (WBSCM).

    The first intended use of the ATM IV&V support contract is by the Farm Service Agency (FSA), which aims to transform farm program benefit delivery through MIDAS. The process for providing benefits to farmers will be streamlined by replacing legacy systems with a public-facing, web-based system that integrates customer self-service, farm program management, financial management and other business processes within a framework that is compliant with federal regulations.

    “The USDA plays a pivotal role in keeping Americans safe and healthy, and this transformation will be instrumental in helping the agency carry out its mission,” said Joe Moye, chief executive officer, Capgemini Government Solutions LLC. “Capgemini’s public sector industry experience, matched with its consulting and technology capabilities to support enterprise resource planning, will help enable the USDA to quickly modernize and execute the USDA’s implementations while saving costs.”

    These initiatives will be implemented using SAP AG’s Systems, Applications and Products in Data Processing (SAP), which the USDA has mandated for ERP implementations. Capgemini will collaborate with 22 subcontractors to complete the project.

    About Capgemini

    Capgemini, one of the world’s foremost providers of consulting, technology and outsourcing services, enables its clients to transform and perform through technologies. Capgemini provides its clients with insights and capabilities that boost their freedom to achieve superior results through a unique way of working, the Collaborative Business ExperienceTM. The Group relies on its global delivery model called Rightshore®, which aims to get the right balance of the best talent from multiple locations, working as one team to create and deliver the optimum solution for clients. Present in more than 30 countries, Capgemini reported 2009 global revenues of EUR 8.4 billion (approximately USD $11.6 billion) and employs 95,000 people worldwide. More information is available at www.capgemini.com.

    About Capgemini Government Solutions

    Capgemini Government Solutions is committed to working with government clients to support them in their strategic, tactical and transformation initiatives. Capgemini helps organizations create sustainable value by employing innovative business process improvement strategies and applied solutions that utilize a unique method of engagement: the Collaborative Business Experience (CBE). By providing public and private sector experience, best practices, and proven tools and methodologies tailored for the U.S. government’s unique requirements, we help clients build knowledge and capabilities as we work together to drive transformation agendas. With a dedicated core team of professionals in Herndon, VA, Capgemini Government Solutions was formed in 2002 as an independent operating division of Capgemini to offer U.S. Government agencies deep transformation, consulting, and IT expertise. More information is available at www.capgemini-gs.com.

    Rightshore® is a trademark belonging to Capgemini

    1 Independent Verification & Validation services consist of entrusting verification and validation tasks to an entity independent from the development team. According to the Institute of Electrical and Electronics Engineers, verification and validation processes for projects such as the USDA ATM initiatives can be used to determine whether (1) the products of a given activity conform to the requirements of that activity and (2) the software satisfies its intended use and user needs. This determination may include analyzing, evaluating, reviewing, inspecting, assessing, and testing software products and processes. The verification and validation processes should assess the software in the context of the system, including the operational environment, hardware, interfacing software, operators, and users.

    Source: http://www.capgemini.com/news-and-events/news/capgemini-awarded-sevenyear-blanket-purchase-agreement-with-us-department-of-agriculture

  • 7 Oct 2010 12:00 AM | Anonymous

    Cloud Computing is the way ahead for governments who want to save money on ICT spend, according to Microsoft CEO Steve Ballmer.

    “In terms of egovernment and Cloud and spend and the like, if you take a look at most IT budgets, probably 70%, close to it anyway, gets spent on labour,” said Ballmer during a visit to the London School of Economics. “So if you really want to help anybody save money on IT, you have to say ‘how do I help people save money on labour?’

    “If you take a look at modern data centres, they have a lot fewer people in them than today’s data centres do. So I think the fundamental advance that will help – whether it’s the UK government or other institutions – save money is the automation of tasks today that require a lot of labour.”

    With the Coalition government currently looking to ICT providers to sign up to a new deal (at lower cost), Ballmer conceded that reducing prices was an option on the table as well. “Sure, we always have a chance to cut our price,” he said, but added: “We tend to be the lower cost participant on most bids; we are not the most expensive guy. So we have been a force for price reduction.

    “But that sort of misses the big picture. The big picture is: software helps automate things that people do and software helps reduce the amount of hardware it requires, because both of those things are bigger in the food chain of cost. And moving to Cloud service is a way to kind of bundle a couple of those themes up.”

    All roads lead to Cloud Computing within Microsoft at present. “The Cloud to me reflects the transformation that’s going on in the computing world from things which are islands, from things which are either in a corporate data set or in the Internet to things that are in both,” explained Ballmer.

    “To some degree when people talk about the Cloud they will talk about all the money it could save to enterprise people spending money on IT. When I talk about the Cloud we will talk about that but we will talk about how it changes the way you write every programme that gets written; we will talk about the way it changes the way you design and build every computing device on the planet. We will talk about the new kinds of applications that you couldn’t have built in a world without the Cloud. We might think we have kind of gone full circle on that; we have only scratched the surface.”

    But there are new burdens as well as opportunities to come from the Cloud, he warned. “The Cloud will certainly also bring with it a new set of responsibilities in terms of security, privacy and data availability, “ he noted. “As soon as you start pooling computing and data in new and interesting ways, really defining and really being careful about weighing up who owns what data and how it is controlled and used is a fundamental responsibility of every participant in that chain.”

    Source: http://www.publictechnology.net/sector/central-gov/clouds-cut-government-ict-spend-says-microsoft-ceo-0

  • 7 Oct 2010 12:00 AM | Anonymous

    Barclays Plc, Britain’s third-biggest bank, plans to take a stake valued at as much as $120 million in an Indian company providing back-office services that is backed by Blackstone Group LP, according to a person with knowledge of the matter.

    Barclays will award contracts for at least five years to Intelenet Global Services Ltd. instead of paying cash for the stake, the person said, declining to be identified because the transaction hasn’t been made public.

    Aviva Plc, Britain’s biggest insurer, and U.K. banks have outsourced some services to India to reduce costs. A stake in Intelenet will help Barclays ensure it gets the services it requires from the company based in Mumbai.

    Intelenet will announce details of a “strategic announcement,” today, according to an invitation for a press conference sent by the company yesterday. Intelenet “as a policy does not comment on market speculation,” said Naini Choudhury, a spokeswoman for the company.

    The Blackstone Group “as a policy, does not comment on market speculation,” the firm said in an e-mail response. “We do not comment on market speculation,” said Perry Jones, a spokesman for Barclay’s Plc.

    Intelenet is valued at $500 million to $600 million, according to the person

    Source: http://www.businessweek.com/news/2010-10-06/barclays-said-to-take-20-stake-in-blackstone-backed-intelenet.html

  • 7 Oct 2010 12:00 AM | Anonymous

    Metro Bank is outsourcing its entire IT infrastructure to integrator niu Solutions, in a move that is unique to the UK market.

    Craig Donaldson, CEO of Metro Bank, said: "We were looking to re-create the US service model [of banking]. We wanted a provider who could do everything, so our people can focus on the customers."

    Niu Solutions manages Metro Bank's WAN and LANs. All IT operations are run from the datacentre, meaning all are virtualised.

    "Terminals and security are the only services which operate in-store," said Gary Woodward, chief executive of niu Solutions.

    Donaldson added that other organisations attempted to string together multi-vendor solutions during the tendering process. "But their flaws were obvious to us," he concluded.

    The niu Solutions project is unique in the UK and further distinguishes itself by its commercial model. The bank pays only a cost price for all hardware up front, but adds an incremental cost per user as the bank grows; in effect a pay-as-you-go service.

    "We wanted to share the money if it's a success, but limit our risk in case of failure," said Donaldson.

    The project has not been without its problems.

    "Application integration was the biggest challenge," said Woodward. "No one had ever used our software as a start-up before, and we quickly went from integrating four to 24 applications."

    Woodward explained that clear communication and daily meetings were the solution.

    "The system works well now," he said.

    Niu has been created from the acquisition and integration of four IT and telecoms companies, so although new, it has ongoing business across its constituent parts. However, Metro Bank is the first customer project to employ all four divisions.

    Niu Solutions is the result of a merger which took place in 2008. The companies involved were Telinet, which offers on-site telephony; EVD, offering on-site IT; Passporte – off-site hosted IT specialists; and Ipitomi, providing off-site IP telephony.

    Source: http://www.computing.co.uk/computing/news/2271067/metro-bank-outsources#ixzz11f424eWP

  • 7 Oct 2010 12:00 AM | Anonymous

    Tory ministers came under more pressure to ensure maximum availability of government and local government data, including IT contracts, during a a fringe meeting at the Conservative conference in Birmingham.

    Liam Maxwell, a research fellow of the Centre for Policy Studies, told delegates that greater transparency was needed to induce behavioural change among civil servants and local government officers, and that increased transparency would also help to bring about this change.

    All data, including contract details, should be put online, he said. The process would fuel the drive to obtain "better for less".

    Centre director Jill Kirby, who chaired the meeting, said: "We must put more government and local government data online to drive down costs."

    Microsoft head of government affairs Paul Morris urged for greater information exchange to improve government performance – including more communication around the economic opportunities of cloud computing.

    Source: http://www.computing.co.uk/computing/news/2271046/tories-under-pressure-implement#ixzz11f4ddxY8

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