Industry news

  • 13 Mar 2008 12:00 AM | Anonymous
    Business is becoming increasingly concerned over the health of the UK economy, with senior management fearing they lack the experience to cope with a major slowdown, according to research by Pentacle, The Virtual Business School.

    The survey of over 200 businesspeople found that sixty-nine percent senior UK executives believe the UK is heading into recession or a serious downturn – and over 70 percent of respondents admit UK bosses have little or no experience of how to deal with a downturn. Only three percent believe an economic recession in the UK is highly unlikely.

    Other key findings are that 62 percent believe business leaders lack experience of being more tactical and exercising caution in a difficult economic climate. However, over 60 percent think a downturn will bring some benefits, cutting out the fat in many businesses and clearing out some of the competition.

    The research casts doubt on the capacity of businesses to cope in an adverse economic climate. A majority of executives (62 percent) estimate that under a quarter of the senior staff at their own firm held key senior positions at the time of the last UK recession in the early 1990s. Sixty-four percent believe that the UK economy has been booming for so long that many senior bosses have little or no experience of how to deal with a downturn.

    Sixty-two percent think that business leaders have been valued for their vision, positive culture and risk-taking, leaving them with little experience of being more tactical and exercising caution in a difficult economic climate.

    More worrying still, those in the know – the CEOs and those at Board level – estimate the number of business leaders with experience of handling a downturn is considerably smaller. Half of the so-called “C-suite” believe only one in ten senior managers held equivalent positions at the time of the last UK recession.

    They are also more downbeat on the capabilities of UK management to survive a downturn more broadly. Seventy-one percent of them believe that the economy has boomed for so long that UK management lacks experience of a less benign economic climate.

    Professor Eddie Obeng, director of Pentacle the Virtual Business School and a former executive director at Ashridge Management College, said: “After a long economic cycle with nearly 15 years of growth, most of those at the top of business today are used to vigorous expansion, ambitious projects and taking major risks, all with unwavering confidence. A strong economy has often protected them from the impact of bad decisions.

    “For the Googles of this world, the closest they have been to a recession is post 9/11 – a much more contained economic crisis than the global tightening we are now witnessing. The question is whether these same bold leaders have the expertise to adapt to much more challenging conditions.

    "With most British workers questioning the ability of bosses to be more tactical and exercise caution on this side of the pond, you have to wonder about the effectiveness of management to deal with a downturn. A steep learning curve is coming.”

    Seventy-four percent of junior staff confess that insecurity, distraction and 'fear of the chop' may damage struggling businesses further, as workers vie to impress those at the top.

    Only half of their senior colleagues predict such a scenario could occur, even though 71 percent admit that as soon as the downturn hits the bottom line there will be a knee jerk reaction of 'panic firing' from the top.

    Eighty-three percent of executives argue that senior management should invest in strong internal communications in a downturn, yet only one in five believe that they will actually do so.

    Similarly, 56 percent believe that businesses should actively remunerate key staff, but only 26 percent think this will happen.

    The research reveals a widespread view that cost-cutting will be the top priority, with 95 percent believing that reviewing headcount will be the prime focus.

    Professor Obeng said: “On the whole, staff appear to be quite clued-up on the agenda of senior management and the watchful eye that will be kept on financials when things get tough. Yet interestingly, two-thirds still argue that curbing business plans and investment should be a low priority for management.

    "The very nature of a downturn – from staff insecurity to effective financial control – means that priorities must change with business plans being reviewed, for the security of the business and its employees.

    “Management needs to identify the essential priorities for the business – those that are achievable, do not require unnecessary investment and will produce swift returns. Cost-benefit analysis has an important role to play here in the shaping of strategy as it forces companies to think much more critically about their condition and the needs of the market. Businesses need to focus solely on the things that will have the most robust financial impact.”

    The survey also highlights severe criticism from business of the Government’s handling of the economy.

    Eight-one percent of executives – and even 76 percent of those working within Government – believe the Government was running too large a budget deficit at the height of the boom, making it difficult to give the economy a fiscal stimulus in hard times.

    65 percent go so far as to claim that it would be better if a downturn had materialised earlier, to check the excesses of the credit boom.

    On the upside, 69 percent believe the Bank of England and Government still have the financial and economic ability to alleviate the current turmoil.

    The Government should remain concerned, however. While business is split 50:50 on whether the emerging downturn will be a brief dip or poses a more significant threat, 65 percent of those working in financial services believe the downturn will be more serious. The nature of the credit crunch has seen the financial sector, which accounts for about a tenth of UK GDP, the most badly affected sector to date.

    Professor Obeng said: “The business community is clearly concerned about the Government's handling of the economy in response to both the credit squeeze and Northern Rock. With the last run on a bank having been a century ago, we should not be surprised that the Treasury had no ready management experience to draw on when dealing with such a large financial crisis.

    "With Northern Rock clocking up a liability equivalent to the cost of four Olympic Games or two Iraq wars, one would hope that business leaders will recognise the need to show a little bit more foresight and control with their own bottom line. "It is encouraging that the financial services have already recognised the risks of the current climate, but it is important this attitude spreads to other sectors of the economy. The challenge is to run a much tighter ship now that the party – of explosive global growth – is coming to an end.”

  • 12 Mar 2008 12:00 AM | Anonymous

    AstraZeneca has announced it has signed a five-year business process outsourcing (BPO) deal worth approximately £47.4 million with Cognizant to streamline its clinical data management.

    AstraZeneca, who last year signed a £684 million IT outsourcing deal with IBM, is intending to centralise the management and delivery of the clinical part of its business.

    After the systems' transition is complete by the end of this year, AstraZeneca will move into a transformation phase, to optimise and drive further efficiencies from management of key clinical data.

  • 12 Mar 2008 12:00 AM | Anonymous

    Buyers have forced discounts of up to 23 per cent on outsourcing deals during the first two months of this year, a study by Compass Management Consultancy (CMC) has found.

    The 12-month analysis of 120 deals worth more than £30m each showed UK companies opened negotiations with demands of between 15 per cent to 23 per cent cuts across the board as long-term deals were renegotiated.

    Compass claims that many clients are renewing deals in order to get short term discounts from vendors without due diligence and with no understanding of the competitiveness of their current contract.

    Compass warns that even though outsourcing providers might offer discounts of 18 per cent below the in-house operation on day one of a deal they will often recoup the discount over the term of the contract.

  • 11 Mar 2008 12:00 AM | Anonymous

    Private equity firm Kohlberg Kravis Roberts & Co (KKR) has acquired Northgate Information Solutions in a deal valued at over £1bn.

    Chris Stone, chief executive officer at Northgate Information Solutions, commented: “KKR’s investment approach makes them an ideal partner for Northgate, as we share a common business philosophy for long-term value creation. The opportunities for us to expand the business under their ownership are extremely exciting.”

    For Northgate HR & Arinso, the HR Division, the plans are to strengthen the human resources outsourcing, systems integration and software businesses, both through organic growth and a programme of strategic acquisitions. The plans include continued geographic expansion, with new offices being opened in fast growing markets, as well as increased investment in existing operations.

    According to Stone “The acquisition of Arinso last year was transformational,” he commented. “Now operating as a single global company, our HR division is leading the way in the global Human Resources market. Under our new ownership, we will continue to drive delivery excellence in all areas.”

    The deal completed in accordance with the original timetable at an enterprise valuation of £1.1bn.

  • 10 Mar 2008 12:00 AM | Anonymous

    TheTrainline, the UK’s leading online train ticket provider, has signed a deal with First Ondemand to supply a security system for a new e-ticketing service. Travellers will now be able to buy tickets on their mobile phones.

    Dubbed the new Trainline Smart system, a pilot will be carried out later this year, allowing customers to download via the Internet before downloading them onto a smartcard either at home with a plug-in reader, or at stations. To validate tickets, customers simply tap them against a reader at railway stations, or with a handheld version onboard the train.

    First Ondemand CEO, Stephen Moore said: "Smart technology is changing the way the world does business and how companies and people communicate. The popularity of the London Oyster smartcard shows this innovative method of rail ticketing is clearly becoming the delivery channel of choice for many customers. The ability to incorporate an identity and authentication layer brings a greater level of client and customer assurance for transactions through the mobile phone."

  • 10 Mar 2008 12:00 AM | Anonymous

    Over the next 12 months, IT expenditure is set to beat inflation, says the National Computing Centre (NCC).

    According to the NCC, businesses are optimistic about their IT Expenditure, despite the looming recession. With a large number of companies outsourcing their IT function, among 120 firms surveyed, 58% predict an above-inflation increase in their IT expenditure over the next 12 months. The construction and health sectors are set to see the highest growth, said NCC.

    Stefan Foster, Managing Director of NCC Ltd said: “We hear talk of a recession, but the Benchmark results indicate that IT purchasers are remaining confident about future economic conditions; they are making sure that their businesses have the right technology to deliver growth over the coming years, but they are not over optimistic”.

  • 10 Mar 2008 12:00 AM | Anonymous

    Wiltshire County Council has signed a seven-year, £12m contract to improve its frontline support services.The project, led by IT services supplier Logica, will cover upgrades to finance, payroll and human resources (HR) systems and aims to save £11m a year.

    Logica will set up a shared services centre to support the enlarged unitary authority and will host a centralised system for the new council, containing all financial and HR information.

  • 7 Mar 2008 12:00 AM | Anonymous

    Financial services group Prudential has signed a two-year agreement with supplier Harvey Nash for the outsourcing of its call centre operations.

    Using voice over IP technology, the outsourcer will handle the sales of consumer finance products through a 250-strong workforce based in Ho Chi Minh City and Hanoi in Vietnam.

    The contract will also include generation of leads, as well as pre-screening potential customers and providing them with information about Prudential’s products and services.

  • 6 Mar 2008 12:00 AM | Anonymous
    IBM has announced new services to help organizations use collaboration and social networking to maximize employee talent and performance.

    The Enterprise Adaptability services include a unique methodology to determine the return on investment of social networking, use of large scale communications programs to jumpstart adoption, automatic identification of key talent, and social network analysis.

    According to IBM's 2008 Global Human Capital Study, which surveyed 400 executives in 40 countries, developing an organization that is adaptable to change is essential. However, the study found only 14 percent of those organizations believed they were highly adaptable, meaning they have the ability to predict future skills, effectively locate experts and effectively collaborate within and outside the enterprise.

    With Enterprise Adaptability companies can learn how to embed Web 2.0 technologies into the fabric of business operations, says IBM, allowing employees, partners and customers to communicate, establish new business relationships and make real-time decisions within the context of their everyday work.

    The service encompasses three phases:

    • Planning: determines the business case for implementing social networking and collaboration capabilities by analysing current interaction patterns among employees, partners and customers. Assesses an organization's current capabilities and barriers to adoption, prioritises focus areas and creates an implementation plan.

    Adoption: helps introduce collaborative and social networking technologies to an organization through online collaborative events such as company-wide collaborative events (based on IBM's Innovation Jams) or smaller departmental events. Provides social networking analysis, identifying patterns of interaction and the key topic experts and enablers within the organization.

    •Implementation: speeds the adoption of social networking and collaboration technology by embedding capabilities into existing applications and measures the business results and benefits.

    “Creating competitive advantage in a global economy requires the ability to recognise, refine and promote good ideas in an organization and turn them into products and services quickly. It means developing the right skills in the right place, applying new tools and technologies that provide access to global expertise and knowledge, while innovating and collaborating across national and organizational borders,” said Tim Ringo, VP and global leader, Human Capital Management, IBM Global Business Services.

    • IBM has also announced it is re-entering the PC market in eastern Europe, in partnership with Linux distie Red Hat.

  • 6 Mar 2008 12:00 AM | Anonymous

    The British Islamic Insurance Holdings (BIIH) has signed-off on an £87m ITO deal with Capita. BIIH provides insurance services that are compatible with the Muslim faith.

    The eight-year deal will see Capita provide full front and back office services including selling and administering new policies, managing the claims process and managing customer relations.

    BIIH CEO, Bradley Brandon-Cross commented on the deal: "The Muslim faith states that, because of various product features, conventional UK insurance options are in conflict with Islam and this creates a dilemma for British Muslims. We are planning to create a British insurer that operates in a way that removes this dilemma and creates an exciting new sector in the British insurance market."

    Capita will handle the contract from its existing office in Cheadle from which it will deliver customer sales, servicing and claims management.

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