Industry news

EXL, a leading data analytics and digital operations and solutions company, announced the appointment of Vishal Chhibbar as executive vice president and chief growth and strategy officer.

In his new role, Chhibbar will draw on his leadership experience, financial expertise, and knowledge of EXL’s business to spearhead EXL's growth, overseeing areas such as strategy, marketing, sales governance, mergers and acquisitions and partnerships.

Read more on GlobeNewswire here.

Intetics, a leading global technology company, released a new white paper “Vocabulary of Emerging Technologies by Intetics,” covering insights and trends in emerging technologies.

In the thick of the current global challenges, businesses that are quick to invest in cutting-edge technology are the ones that will thrive. In view of this, it is crucial for businesses to stay informed about the latest developments if they want to remain competitive

Read more on Newswires here.

In a bid to include latest technologies like AI and cloud services, KPMG, will spend $2 billion on the same through an expanded partnership with Microsoft, the accounting firm said on Tuesday.

The move has come come after Accenture is heading towards the latest technologies to weather a slowdown in advisory deals. KPMG will incorporate AI into its core audit, tax and advisory services for clients as part of the five-year partnership

Read more on Mint here.

The CBI has secured strong backing for its reform package in a pivotal vote about its survival that took place earlier today.

The lobby group has been rocked by allegations of sexual attacks and harassment, including two claims of rape.

Following an extraordinary general meeting in London, members backed the beleaguered business group’s reform plan in a ‘crunch’ vote.

The question posed was: “Do the changes we have made − and the commitments we have set out − to reform our governance, culture, and purpose give you the confidence you need to support the CBI?”

Read more on Management Today here.

Gobeyond Partners (Gobeyond), a leading CX Consulting firm specializing in solving complex customer journey challenges and part of the Webhelp group, has announced the appointment of Raphael Hegeler as its new Global Head of Gobeyond.

The appointment of Raphael supports Gobeyond’s growth strategy, which will focus on strengthening its CX and customer journey consulting capabilities in existing and new geographies.

We want to help organizations harness data and the best of human and technology to transform their CX and deliver game-changing customer journeys," says Raphael.

Read more on Gobeyond here.

Stefanini has begun a new partnership with the major automotive brand Mazda, having been appointed to provide an end-to-end workplace solution, including service desk support, remote technical specialists, local technical support, and enterprise services such as Office 365.

With a team spanning different services and centers, based in Germany, Belgium and Romania, the project is an excellent example of the Stefanini’s ability to collaborate effectively to comprehensively meet clients’ needs.

Read more on Stefanini here.

Stefanini is building a longstanding partnership with Phillip Morris International (PMI), the international tobacco company working to deliver a smoke-free future, after being appointed to provide an end-to-end workplace solution.

The company has rapidly reacted to the needs of the new relationship, engaging experienced specialists with different backgrounds in response to the new partnership and the service standards expected.

Read more on Stefanini here.

Stefanini has received the highest client satisfaction score in the Infrastructure and Cloud category in Partnership Benchmark 2022 study from the IT sourcing advisory and research firm S-Square for the second year running.

Stefanini topped the charts for client satisfaction with a score of 4.0, which corresponds with ‘Very Satisfied’ and was higher than any other company assessed in the category.

Read more on Stefanini here.

Quantanite, a customer experience and digital outsourcing solutions provider for the world’s fastest-growing brands, today announced the strengthening of its Global Customer Solutions, IT and Operational Leadership Teams with 5 new appointments; 2 to strengthen its Global Customer Solutions and IT teams, as well as 3 appointments to strengthen its Operational Teams in key regions, South Africa and Bangladesh.

The move comes following 12 months of significant growth which has seen investment in its people to become better every day, deployment of better capabilities to improve client outcomes, and the devoting of resources to develop communities and give back to societies.

Teleperformance has made a move to acquire Majorel, which – if accepted – would result in the formation of a $12BN company with a large presence in all major economies.

The global digital business services company, Teleperformance, has offered €3BN cash and €1BN of Teleperformance shares in exchange for all of Majorel’s shares.

Read more on CX Today here.