Industry news

Webhelp, a leading global provider of customer experience and business services, has partnered with SGS, the leading certification company, for a long-term initiative to safeguard content moderator health and well-being.

This partnership led to SGS developing the Wellness and Content Moderation (WellComo) label to assess the strength and maturity of practices that businesses use to protect the health of content moderation colleagues on the front line.

Webhelp supported by sharing its considerable experience in the field and by offering several operational sites for pilot audits. Webhelp’s approach to well-being as an overarching component of working methods is one of the many ESG (Environmental, Social, and Governance) initiatives that the Group has undertaken as part of its ongoing commitment to health and wellness.

Read more on BusinessWire here.

A new KPMG survey has found Canada’s small and medium-sized businesses are banking on strong growth in the next three years, even as a possible economic downturn remains top of mind in the near term.

The survey of 503 small and medium-sized businesses said 83 per cent are feeling optimistic about their growth over the next few years, with 82 per cent feeling confident about their industry as a whole.

The optimism comes from companies in the consumer and retail sector, manufacturers, and those in the real estate and construction industries.

Read more on MooseJaw Today here.

A law firm set an unusual mission for its staff last year: to boldly go where they had not gone before. Baker McKenzie’s Reinvent challenge was set up to promote innovation across the organisation, and the inspiration was outer space. Participants, known as “BakerNauts,” went through a range of training and exercises before tackling some challenging problems faced by clients. Among the prizes on offer to staff were opportunities to speak to astronauts and visit space centres. This creative effort is one example of how the legal industry is responding to developments in legal tech and new client demands by working to deepen its own innovative capabilities.

Read more on the Financial Times here.

Mid-guidance sequential growth of 4.1% saw Wipro’s Q223 revenue reach $2.8bn. The 12.9% yoy constant currency increase in sales for the three months ended 30th September was accompanied continuing flow of large deals wins. This helped to lift the company’s order book at the end of the period by nearly a quarter over the same point in the prior year. Operating margin, which had declined in each of the five previous quarters (see here), held firm qoq at 15.1% but landed 270 bps down against Q222.

Read more on TechMarketView here.

Westfall Technik has adopted Arkestro’s predictive procurement software to wring savings and more reliable deliveries from a historically challenging supply chain.

Built through the acquisition of 17 companies over approximately a 4-year timespan, the company has seen continued solid organic growth from their customers in their target markets of healthcare and consumer packaged goods and continues on their new customer acquisition journey. Westfall’s corporate methodologies backed by their “Stacked Integration Model” certainly delivers as it relates to their value proposition but also has magnified the need for continuous improvement in key areas given its growth. This has resulted in a corporate structure which poses unique and nuanced supply chain challenges. The company provides end-to-end manufacturing capabilities, including product design, moldmaking, injection molding, assembly and more to a broad range of customers, and as David Schultz, VP, Chief Supply Chain Executive puts it, Westfall Technik counts “all the biggest logos” amongst its customers.

Read more on Plastics Technology here.

It’s widely accepted that by the time journalists publish a “news breaking” cover story, its novelty has already peaked in the real world.

A good example: the emergence of freelancing as a significant player in the future of work. While many of us were writing about the value of freelancing, its global scale, and the necessity of treating it as a fundamental part of the future of work, independent professionals and companies were already making it happen.

It turns out that the freelance revolution is, if anything, ahead of schedule.

Climate change is the defining crisis of our time and a rapidly escalating issue that has left many with a sense of hopelessness and helplessness. Thankfully, new initiatives and developments are taking shape, giving public sector authorities and certain industry segments some power to take action to reduce emissions. Collective efforts are instrumental to combatting this crisis, and companies that commit to reaching their net-zero targets will become the most significant agents of change for our future. 

Read more on The Times of India here.

The issue of whether to outsource a transformation project or lean on in-house expertise is a question many Executives wrestle with. It may seem safer to keep control and offer personal development to in-house teams – after all they have the legacy system knowledge. But will playing it safe differentiate you from your competitors?

True innovation relies on deploying the latest thinking and technology, which offer unique experiences. Existing in-house resource can often be pulled in different directions across multiple conflicting projects. This can make delivering a growth agenda whilst running BAU difficult, to almost impossible. However, for many the default option remains managing these projects in house. Whilst there are advantages to this approach, it also has limitations.

Read more on Finextra here.

By: Anushka Lokesh, the Head of Growth at Breinify, an AI-powered predictive personalization platform.

Artificial Intelligence is the process of analyzing millions of patterns through machine learning. By studying these patterns, AI can make well-thought-out decisions that humans simply can’t.

AI and data science are used in every sector to automate and ease processes. Marketing is no different. The use of data science in digital marketing plays a critical role in any campaign. And organizations making proper use of it are getting huge advantages over their competitors, including:

• Dynamic audience segmentation
• Personalized product recommendations
• Consumer journey optimization

Read more on Unite AI here.

Report on the Global Sustainability and Climate Change Consulting Market shows how the market is doing right now, worldwide. Additionally, it denotes crucial elements that help consumers make important company decisions and advance the expansion of Sustainability and Climate Change Consulting market share. The research also consists of basic product definitions, applications, industrial chain, and classifications of the market. Additionally, it describes various market policies, industry economic and technological frameworks, and Sustainability and Climate Change Consulting market dynamics.

Read more on The Sports Forward here.