Industry news

Outsourced customer service solutions provider FM Outsource is celebrating its 10th year in business, following a sustained period of growth.

Over the past three years, the business’s revenue has soared by 67% due to its work supporting prominent household names, including Hotel Chocolat, FedEx, Pret A Manger, and Superdrug.

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Global cloud communications platform Infobip and telecommunications company BT Group is partnering to offer to scale, design, and orchestrate personalized customer experiences across communication channels in the United Kingdom (UK).

Through this partnership, businesses will have access to Infobip’s entire suite of customer engagement solutions — including SMS and RCS — which enables brands to deliver rich, branded messages via an SMS inbox, WhatsApp and Facebook Messenger.

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Leading global information technology, consulting, and business process services company Wipro Limited recently launched its latest Innovation Studio in Austin, Texas.

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The Business Process Outsourcing (BPO) sector is among the best-suited industries that could drive growth and job creation in Honduras, said International Finance Corporation (IFC).

According to a study conducted by the IFC, the BPO sector is already one of the fastest-growing in Honduras. Still, it offers opportunities to create high-quality jobs while increasing domestic value.

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BT Group has announced a major new partnership with fellow telecoms giant, Ericsson, to provide commercial 5G Private Networks in the UK. The multi-million pound venture will see the two companies collaborate closely to bring mobile networking technology to organisations across a variety of vertical sectors.

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Hot on the heels of wins at HMRC and Scottish Power, Capita has secured a three-year extension with NHS England and NHS Improvement to continue to fulfil the Primary Care Support England contract. The £94m renewal brings the TCV closed by the company over the last ten days to £177m.

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IBM has announced it plans to acquire Randori, an attack surface management (ASM) and offensive cybersecurity provider based in Boston. Terms of the deal were not disclosed.

Randori, which was founded in 2018 by former Carbon Black executive Brian Hazzard and systems and security engineer David Wolpoff, has raised almost $30 million across two funding rounds, most recently a $20 million Series A investment led by Harmony Partners in April 2020.

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On the 9th May, Japanese-headquartered technology corporation  NTT and IT services and consulting player, NTT DATA, announced a plan to merge their respective IT services operations outside of Japan, creating a new joint operating company.

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Capgemini has bought London-HQ’d 70-person experience design agency, Rufus Leonard. Terms of the deal have not been disclosed.

Founded in 1997, Rufus Leonard turned over c.£7m in 2020 of which nearly four fifths was generated in this country. Describing itself as a specialist in harnessing technology and design to enhance a brand’s promise, the firm counts The AA, AXA UK, the BBC and World Wildlife Fund amongst its clients.

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Accenture and Microsoft have been jointly selected to provide a modern customer engagement platform for NatWest bank. The initiative will replace the suite of outdated technologies that currently support the bank's channels with a single integrated digital platform.

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