Industry news

  • 6 Nov 2009 12:00 AM | Anonymous

    This week Time Magazine online published an article that asked ‘Could the information economy help narrow the gap between the rich and the poor?’ Apparently this is the implication of a new study which appeared in the journal Science. The research is a collection of data from 21 populations in order to look at how wealth gets trapped within certain families.

    An interesting conclusion resulted from this study. As wealth shifts from material goods like factories to intangibles like social networks and the ability to innovate, there's more of an opportunity for a person who is born poor to work their way up and penetrate the once elite word of the rich. Similarly, someone who is born rich can just as easily lose their place in the economic food chain.

    For me, this study has a clear tie with the outsourcing industry, in particular offshoring. After all, the very nature of offshoring is the participation in the global economy by less developed countries. Information technology has resulted in gloabalisation which has facilitated the redundancy of time and space barriers. As such, relatively undeveloped counties are not as marginalized as they once where and can, sorry excuse me, and are supplying services to the once infallible developed nations.

    Farhan Mirza, Partner, AT Kearney, the global management consulting firm, agrees explaining: ‘the IT industry has in many ways been a great leveler to put many emerging economies on the map and give them a leg-up.’ He continues ‘the intangible nature of most IT services has enabled ‘location’ to be less of an issue, opening up this potential.’

    Miraz says that by looking at foreign direct investment as well as IT exports from low cost countries, you can see significant growth over the last decade; ‘the availability of skilled IT labour, and attractive IT services from these geographies has qualified them on to the buyers shortlist.’

    In essence IT has had a major role to play in making equality a reality. However, this news analysis is in no way claiming that global equality will ever be a reality. This an extreamly complex issue that one can not claim to know the answer to. There is also an insurmountable sum of arguments that support the notion that outsourcing/offshoring works to keep the economically stable countries in their authoritative position and the less developed counties in there place, dragging behind, never able to fully compete. This argument is formed through the actuality of offshoring being the consumption of cheap labour from poorer countries. Nonetheless, this argument is highlighting a problem without a solution.

    One can pontificate for generations about the exploitation of poor counties and how to bring them on par with the developed world. This pontification has been, I believe, a crime the developing world has been guilty of for far too long. Studies have proven that charity does not necessarily work. On the other hand India, which is famously one of the most prolific outsource providers in the world, has experienced robust economic growth. Countless studies have attributed this to globalization and liberalization of the Indian economy. This denotes that India’s participation in the global economy has had a positive impact on the country. Where charity has failed, economic participation seems to have prevailed.

    Outsourcing is not infallible in its approach nor is it the answer to social inequalities. It does however seem that it may be a step in the right direction when looking at global inequalities. A brave statement to make, I hear you gasp. A writer can only comment on the evidence that has been put before them.

  • 5 Nov 2009 12:00 AM | Anonymous

    The U.S. Agency for International Development (USAID) has signed a contract with CSC who will provide information technology support services. The five-year contract has an estimated value of $200 million. The work falls under the U.S. General Services Administration's Millennia contract.

    Under the contract CSC will provide support for IT infrastructure-related projects including technology modernisation, mission moves and future projects. The USAID worldwide network supports 8,000 users in 90 locations around the world.

  • 5 Nov 2009 12:00 AM | Anonymous

    The Pentagon’s network infrastructure will receive operations and maintenance support from Lockheed Martin in a $292.7 million contract by the U.S. Army Information Technology Agency (ITA).

    In 2000, Lockheed Martin won a ten-year contract with the U.S. Army to serve as the Pentagon’s Information Technology provider under the ITA contract. This contract formed part of the Pentagon renovation which took part during this period.

    Lockheed Martin will continue to provide network operations maintenance, management, and security support for all data networks within the Pentagon and the National Capital Region.

  • 4 Nov 2009 12:00 AM | Anonymous

    Yellow Pages Group, Canada's leading local commercial search provider, has extended and expanded its IT contract with CGI Group Inc. until 2019. The extension is valued at more than $100 million.

    As part of the ten-year contract, CGI will manage the applications and infrastructure of Yellow Pages Group’s computer network.

    Yvan Proteau, Chief Information Officer, Yellow Pages Group commented: “We’ve been benefiting from CGI’s excellent service and vast IT experience for several years, so we did not hesitate to renew our contract.” He continued; “CGI’s Web data research system management skills will enable us to reach new heights and maintain our competitive advantage.”

  • 4 Nov 2009 12:00 AM | Anonymous

    The Government of the Spanish region Castilla y Leon has signed a contract with IBM and Telvent Global Services to manage the IT at its healthcare centres. The multi-million euro contract will see IBM and Televant Global Services transform the healthcare centres back office processes.

    It is hoped the new contract will allow for greater communication among primary care centres, specialised care centres, and emergency and central services allowing the healthcare system to run more efficiently, providing improved care for the local community.

    IBM and Telvent Global Services will provide consultancy and information technology services to help Castilla y Leon with the aim to improve health centre procurement, logistics and supply processes. The regional government of Castilla y Leon will be the first autonomous community in Spain to use the technology platform.

  • 3 Nov 2009 12:00 AM | Anonymous

    After being inundated with entries for our recent Talking Outsourcing book competition, we have randomly chosen our winner, Rohit Sthalenkar of Levine Mellins Klarfeld Solicitors. Rohit emailed in with the correct answer to our question ‘What was the title of author, Mark Kobayashi-Hillary’s first ever Talking Outsourcing Blog’. You can read his first blog ‘India is catching up fast but still has work to do’ here and catch up on the three years of entertaining outsourcing history contained in Mark’s blog archives. Alternatively, if you’re tired of reading on screen, you might want to pick up a copy of the book yourself at Lulu.com.

    Thanks to all those that entered and look out for our next book competition where we’ll be giving away a copy of Collaboration in the Cloud.

    A video of the book launch is available to view here.

  • 3 Nov 2009 12:00 AM | Anonymous

    Delhi International Airport Limited (DIAL) has signed a ten-year IT outsourcing contract with Wipro for the Indira Gandhi International Airport (IGIA) in New Delhi.

    As part of the contract Wipro will manage the IT infrastructure of the IGI airport’s new terminal. When complete, it will be one of the largest airport terminals in the world and will be the gateway for the Commonwealth Games scheduled to be held in New Delhi, October 2010.

    The parties signed the contract to form a joint venture which will be named Wipro Airport IT Services Limited. Wipro will hold 74 percent while DIAL will hold a 26 percent stake.

    Mr PS Nair, CEO, DIAL commented: “Our vision is geared towards providing a future-proof strategy to become one of the top airport operators globally. Wipro’s proven expertise in managing large IT enabled environments coupled with a vibrant innovation culture will be the core driver of this joint venture.”

  • 2 Nov 2009 12:00 AM | Anonymous

    The Highland Council, the Scottish Highland's local government, has signed an IT services contract with Fujitsu for the next five years. Under the new £66m contract, Fujitsu will manage the entire ICT ‘estate’ for The Highland Council, including additional projects around the ICT curriculum in schools across the Highlands.

    The new ICT systems provided by Fujitsu will be developed with energy-efficiency in mind. The council hopes the systems will result in energy cost savings of 2.5 percent per annum and lower its carbon footprint.

    Councillor Carolyn Wilson, chairman of The Highland Council Resources Committee, said: “This new contract will offer the Council and all the staff a number of interesting opportunities for new, improved and flexible ways of working in the future and allow significant investment in new ICT systems and infrastructure for both corporate and school curriculum ICT. It will deliver significant efficiency savings - £6.76 million over the next five years – and cut the carbon footprint of the Council through reduced carbon emissions and energy consumption.”

  • 2 Nov 2009 12:00 AM | Anonymous

    Amnesty International (Amnesty) has signed a contract with Claranet, a managed services provider, to support its website and social networking activities.

    The contract has been signed as part of Amnesty’s digital communications strategy, which aims to grow its online presence and reach out to members more effectively through channels such as blogs, videos and its social networking site. The charity anticipates that the new contract will bring about cost savings and reduce the time spent by the IT team on administration and maintenance.

    According to the charity ‘Having a strong online presence is essential to [its] continuing fulfilment of its mission ‘to conduct research and generate action to prevent and end grave abuses of human rights and to demand justice for those whose rights have been violated.’’ An example of this is demonstrated in its gathering or real-time news and information via video footage, blogs and forum updates posted by individuals around the world as and when acts breaching human rights occur. This allows Amnesty to respond straight away, communicating news and updates to its members and online communities in order to organise protests, petitions and forums designed to support its human rights campaigns.

    According to Amnesty's head of IT, Kamesh Patel, online properties were previously managed by multiple suppliers. This situation was complicated and demanding to manage and made for an inadequate basis from which to build a greater online presence. “As we upped the ante online, it became clear that a hosting platform that could guarantee uptime, high levels of capacity and built-in flexibility would be, literally, mission-critical,” he said.

    “By consolidating our hosting infrastructure and outsourcing the management to Claranet, Amnesty now has in place a secure footing which we can build on to realise our digital communications ambitions,” said Patel. “We are now well positioned to continue expanding our web presence and provide the most up to date information on world events to our online community. Claranet has eliminated our hosting complexity, freed up internal resources and provided us with a platform which will serve us well into the future.”

  • 30 Oct 2009 12:00 AM | Anonymous

    Are your nightmares plagued with IT security concerns that see you waking up in a pool of sweat, fearing that certain files or information could get into the wrong hands?

    They are? Then the Round-Up suggests you either see your doctor about getting some sedatives or simply pursue a more exciting lifestyle! No, not really.

    IT security anxiety is not an affliction exclusive to you and I. It seems that despite an increasing trend of IT outsourcing, confidence in supplier security remains low in the UK. Apparently a survey conducted by YouGov found that most IT managers (89 percent) said they outsource at least one IT system, but 20 percent believe these are less secure than those run in-house.

    Despite these security concerns, 31 percent of companies plan to outsource more in the coming year, according to a separate outsourcing study by PA Consulting. So good news from our perspective!

    True to form, the sourcingfocus.com news room has been awash with news of new IT outsourcing contracts being won. The biggest contracts seem to be coming from the UK and the US. So apparently fear plays little part in the contracts end-users are prepared to sign. Again, more good news.

    The biggest contracts in the UK this week were signed between Middlesex University and IBM and HM Revenue and Customs through Capgemini.

    Middlesex University signed a five-year contract with IBM to upgrade and manage its IT infrastructure and provide disaster recovery services. It appears that the contract was signed as part of a green initiative by the University. The new IT infrastructure will see a reduction in the power and space requirements of its on campus machine rooms, helping it to meet government energy saving targets.

    The other big UK agreement was announced by HM Revenue & Customs (HMRC), the UK’s tax authority. HMRC agreed to channel all core external IT spend through it’s current contract with Capgemini. Major subcontractors include Fujitsu and Accenture.

    As for the UK’s erstwhile cousins across the pond, the U.S. General Service Administration (GSA) signed a contact with CGI and U.S. Homeland Security has signed a contract with CSC.

    The contract signed by the U. S. General Services Administation is another five-year IT outsourcing contract. The contract with CGI has an estimated value of US$32 million and will see the CGI data centre hosting and providing application management support to GSA’s Integrated Financial System.

    Finally, the U.S. Department of Homeland Security has signed a contract with CSC to provide information technology infrastructure and cyber support to the National Protection and Programs Directorate’s Office of Cyber Security and Communications.

    A positive week for IT outsourcing contracts then. Hopefully this will serve to satisfy end-users fears regarding IT safety. All that is left to say is sleep easy.

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