Industry news

In this study, we’ll look into the vast bulk of international Covid-19 Impact on Customer Care BPO Market . The research’s overarching goal is to identify the variables that influence the degree to which the study’s intended audience can adapt to a market that is undergoing severe upheaval at the present time. In addition, it examines how consumer habits and preferences evolve over time, as well as how the current market and its expected future expansion affect these factors. Results from keyword-based international research suggest that sales and marketing, supply chain, product development, and cost structure all have a say in the company’s top and bottom lines.

Read more on Redskins 101 here.

Teleperformance (Paris:TEP), the global leader in outsourced customer and citizen experience management and related digital services, announces that it will join the CAC 40 ESG index as of September 16, 2022 after market close. Launched in March 2021 by Euronext, the CAC 40 ESG index brings together the 40 French companies in the CAC Large 60 with the best environmental, societal and governance (ESG) practices.

This distinction reflects the strong commitment of Teleperformance, a signatory of the United Nations Global Compact since 2011, to employees’ well-being, diversity and inclusion within its organization, as well as climate. Concrete results demonstrate this approach.

Read more on Business Wire here.

Teleperformance (Paris:TEP), the global leader in outsourced customer and citizen experience management and related digital services, announced that its operations in 64 countries have received Great Place to Work® certifications, up four countries from 2021. With this achievement, Teleperformance increases its number of certified countries two years in a row, and confirms over 97% of its 420,000 global employees are working in a Great Place to Work® location. The sheer scale and magnitude of this global people initiative sets a very high standard in employee care for large global companies in all industry sectors.

More than 200,000 Teleperformance employees participated in the annual survey, directly rating their employer on fairness, credibility, pride, respect, innovation, integrity, leadership behavior and support. Teleperformance employees overwhelmingly commended the company’s diversity, equity and inclusion efforts, its caring and welcoming company culture, and the sense of pride it fostered in employee professional accomplishments.

Read more on Business Wire here.

A wealth of diverse tech talent is available, if companies expand their approach to hiring them.

With businesses struggling to find and keep technical talent, companies cannot afford to leave any stone unturned. And yet they have been slow to diversify the talent pools they tap to recruit technical professionals.

While the state of talent diversity is a problem across most companies, the issue is particularly bleak when it comes to tech talent. In 2021, for example, there were 14 percent fewer women in entry-level engineering or product positions and 15 percent fewer in first-level manager positions than in other nontechnical roles. Similarly, our research shows that Black workers, who represent a 13 percent share of the labor force, represent only 4.5 percent of software developers.

Read more on McKinsey Digital here.

As part of an worldwide Insurance Business Process Outsourcing (BPO) market research project, a detailed analysis of the company profiles of important industry suppliers is carried out. Insurance Business Process Outsourcing (BPO) research identifies the most successful manufacturers worldwide and gives data on their sales, income, and pricing in addition to other relevant information. The ultimate purpose of this research is to provide a quantitative and qualitative analysis of the global Insurance Business Process Outsourcing (BPO) market.

Read more here.

Jack Howell, CEO, Zurich Global Ventures speaks with Bloomberg’s Lauren Kiel at Bloomberg’s Technology Summit. (Source: Bloomberg)

Watch the full video here.

Intetics Inc. investigates the case of the Ukrainian IT industry and portrays factors that allowed the sector to recover after its challenges and flourish.

/ -- It is safe to say that many nations were caught off-guard by the events unraveling at the end of February 2022. Many expected Ukraine to decline massively, especially in economic terms. However, to everyone’s surprise, some Ukrainian industries, specifically the IT sector, illustrate remarkable resilience and hope for the best six months into the turmoil.

Read more here.

Knowledge Process Outsourcing (KPO) is a method of outsourcing key data-related information that involves the management, gathering, analysis, and delivery of business-relevant insights. When there is a shortage of trained workers or when specific knowledge and skills are needed, businesses turn to KPOs.

New York, Sept. 28, 2022 (GLOBE NEWSWIRE) -- Reportlinker.com announces the release of the report "Global Knowledge Process Outsourcing Market Size, Share & Industry Trends Analysis Report By Service Type, By Application, By Regional Outlook and Forecast, 2022 – 2028" - https://www.reportlinker.com/p06322140/?utm_source=GNW
KPO can assist businesses in lowering operational expenses and the demand for specialized workers. Organizations can concentrate on their core duties and increase productivity and outcomes by outsourcing certain of their procedures.

Read more here.

São Paulo, September 2022 – The digital transformation, started in 2012 and accelerated five years ago with a series of acquisitions in different business verticals, boosted the growth of the Stefanini Group, which, in celebrating its 35 years of existence, reiterates its ability to to continually reinvent itself to meet the needs of its customers around the world. Currently, the global company of Brazilian origin is present in 41 countries and has more than 30 thousand employees, who adopt the co-creation model as a differential to do the unimaginable possible for more than 1,000 active customers.

Read the full article here.

LONDON (Reuters) - Aviva (LON:AV) Investors has agreed a deal to outsource data and back office functions to BNY Mellon, the two companies said on Tuesday, as the investment division of the British insurer looks to bolster its services to clients and cut costs.

Asset managers have increasingly been handing over responsibility for back office functions such as custody of securities to third parties, while outsourcing has in some cases extended as far as front office functions such as trading.

Read more on Investing.com here.