The issue of whether to outsource a transformation project or lean on in-house expertise is a question many Executives wrestle with. It may seem safer to keep control and offer personal development to in-house teams – after all they have the legacy system knowledge. But will playing it safe differentiate you from your competitors?

True innovation relies on deploying the latest thinking and technology, which offer unique experiences. Existing in-house resource can often be pulled in different directions across multiple conflicting projects. This can make delivering a growth agenda whilst running BAU difficult, to almost impossible. However, for many the default option remains managing these projects in house. Whilst there are advantages to this approach, it also has limitations.

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