Industry news

  • 13 Nov 2009 12:00 AM | Anonymous

    The Environment Agency of England and Wales has signed an ITO contract with Capgemini that will aim to reduce IT carbon emissions by around 50 percent within the next few years.

    It is widely accepted that IT usage globally contributes to two percent of the total carbon dioxide emissions, equivalent to that usually attributed to aviation. For these reasons, the Environment Agency has contracted with Capgemini to ensure that this service can be reused by Government and other public sector organisations.

    Further green measures will include reduction, reuse and recycling of hardware, while all disposals will be done under strict Waste Electrical and Electronic Equipment (WEEE) regulations. It is the first time that a comprehensive set of green measures has been formally set within a U.K. IT contract.

    In designing a framework with environmental measures built in from the outset, such as equipment purchase, its delivery and use on the desk, through to its ultimate disposal, the total cost of IT purchase and operation should be reduced. The result is that public sector organisations and businesses can not only improve their environmental performance, but also can make long-term cost savings.

    Graham Ledward, Director of Resources at the Environment Agency said: “This contract not only aims to exceed the Government’s sustainable IT targets, it also sets a high standard for environmental performance which we hope that other public sector organisations and businesses would wish to reflect.” Ledward continued, “The real message of success is that a green IT contract can be frugal, cost-effective and environmentally beneficial. The Environment Agency is not only reducing its carbon emissions, it’s also saving money in the long term. We will effectively do more for less.”

  • 13 Nov 2009 12:00 AM | Anonymous

    Why is Friday the 13th unlucky? Yes, it is Friday and it is the 13th day of the month. Not that the Round Up is superstitious, but your imagination does tend to run away from you on such days. The BBC has reported that experts at the Glasgow Science Centre are looking into the global phenomenon of Friday the 13th to determine if there is any science behind the superstitions. Sound a little crazy? Just stay with me on this.

    The Glasgow Science Centre has said that it is a mix of superstitions - Friday being the unluckiest day of the week and the number 13. Since when has Friday ever been the unluckiest day of the week, I hear you cry! The Round Up will have to agree with you on that one.

    But what has Friday the 13th have to do with outsourcing? If you asked someone to list a few factors that impact business performance, fear of Friday the 13th, probably wouldn't show up on the list. But perhaps it should. An article on Entrepreneur.com revealed a report that showed nine percent of Americans are Friday the 13th phobic, and further studies show that $800 million to $900 million in business revenue is lost on that ominous date. Not something to be sniffed at then.

    Keeping this in mind, could the release of the report ‘Taking Control of IT’ by Deloitte this week have any link to the bad luck that is associated with superstition. From the outset it is a bleak report for local councils’ and IT outsourcing, however, on closer inspection it just advises the revision of how ITO contracts are managed. Instead, the report could be described as the ‘seven deadly sins of outsourcing contract management.’

    That is as far as any indication of bad luck in the outsourcing industry goes. The rest of the week has been full of positive news. Freelancer.com surpassed half a million outsourcing projects within the micro-outsourcing market place. Also, the Environment Agency of England and Wales has signed an ITO contract with Capgemini which aims to be the ‘greenest’ in government.

    On reflection things look pretty positive. So I believe it is not an oxymoron to bid you farewell and ‘happy Friday the 13th’.

  • 12 Nov 2009 12:00 AM | Anonymous

    Unilever, a leading global provider of foods and home and personal care products, has signed an IT outsourcing contract with Unisys Corporation. Under the terms of the agreement, signed for an initial four years, Unisys will provide a range of IT management and support services for more than 60,000 Unilever employees across North America, Latin America, the Caribbean, Europe, Russia and Central Eastern Europe.

    A central part of the contract is to enable Unilever employees, who use mobile and consumer technologies for business, to have quick access to productivity tools wherever they work or travel. Support will be delivered from service centres across the world, including Budapest and Bangalore among others.

    Peter Opalka, vice president of Global Client Services at Unilever commented: “We selected Unisys as our key partner for end-user support services because of the company’s proven service delivery capabilities and innovative roadmap for evolving desktop services to provide our workforce with anywhere, anytime access to tools critical to their business productivity."

  • 12 Nov 2009 12:00 AM | Anonymous

    Congestion on the UK’s increasingly contended public internet infrastructure is threatening customer relationships for 30 percent of enterprises, according to research from fibre network provider Geo.

    Geo surveyed IT and network professionals in large private and public sector organisations across the UK on whether they felt they could access sufficient bandwidth for their businesses and their experience of network slowdowns and outages. The research showed that 30 percent of businesses experienced slowdowns and faults. In fact, 27 percent of those surveyed said there was potential for them to lose a customer. A further two percent actually reported losing a customer.

    70 percent of respondents reported losing at least one hour of operational time per week to poor network performance, wasting more time than the average daily UK commute (54 minutes, according to WorkWiseUK). Furthermore, 29 percent of these lost a day (7.5 hours) or more every week to slow network speeds or faults. This trend, which was acknowledged by IT and network professionals working for some of the country’s biggest banks, manufacturers, retailers, life insurers and local authorities, could cost the UK’s economy millions of pounds in lost productivity each year.

    Geo’s research suggests that these alarming slowdowns in blue chip networks are caused not, as some anecdotal evidence suggests, by staff using social networking applications over corporate connections, but by the sheer volume of business that is now transacted online. While nine percent of network professionals cited HD video applications such as telepresence and web conferencing as being a notable drain on company bandwidth, nearly 40 percent said slowdowns were simply caused by overall increased demand for data services.

    Mark Ryder, director of enterprise for Geo, said: “These disturbing results call into question many telcos’ claims that they provide businesses with the 99.999 percent uptime to trade effectively. Moreover, the news that faults and slowdowns do erode relationships between businesses and their customers suggests that UK enterprises must act to resolve this now.”

  • 11 Nov 2009 12:00 AM | Anonymous

    Rio Tinto Alcan, an international mining group headquartered in the UK, has signed a three-year application support services contract with CGI Group Inc., a provider of information technology and business processing services. The contract includes the option of renewing for a further two years.

    CGI will maintain Rio Tinto Alcan’s application portfolio that supports its back-end operations including finance, sales, maintenance, HR, procurement, payroll, and HSE (health, safety and environment) functions.

    Jacynthe Côté, Chief executive, Rio Tinto Alcan commented: “We are pleased to extend our more than 25-year partnership with CGI. As one of our primary IT providers, they share our passion for excellence and achieving solid business outcomes.” Côté continued, “We also share a strong presence in Quebec, and this partnership reflects Rio Tinto Alcan’s commitment to advancing sustainable economic development within its operating communities.”

  • 11 Nov 2009 12:00 AM | Anonymous

    Councils have for "too long" viewed IT as a "black art that is better performed by external contractors" a new paper by Deloitte revealed.

    Costi Perricos, author of the 'Taking Control of IT' report, which is based on Deloitte's experience of advising local councils, said the local authorities would be better advised to take "proper ownership" of their IT and develop good governance in order to achieve success.

    Perricos claims that the success of mega IT deals were "rare" and resulted in IT functions that "lack centralised control".

    "That's not to say the outsourcing of some IT functions can't work," he added, "but the days of the monolithic IT outsourcing deal -- that sees the entire council's IT capability outsourced to one supplier and managed by a small contracting team -- are numbered."

    The research also said that savings of "up to 30 percent" could be made by councils by keeping work in-house and restructuring IT.

    Discuss public sector outsourcing in our forum and download Deloitte's full report here

  • 10 Nov 2009 12:00 AM | Anonymous

    Freelancer, a freelance jobs micro-outsourcing marketplace, announced that over 500,000 freelance jobs have been posted to date through the website.

    Freelancer connects over one million employers and freelancers globally. The range of services that employers can hire freelancers to do work in are areas such as software, writing, data entry and design right through to engineering and the sciences, sales and marketing, and accounting & legal services. The service is cost effective for small businesses, which often need a wide variety of jobs to be done, but cannot justify the expense of hiring full time.

    Over 500,000 jobs have been posted to date, for a sum of over US$45 million.

  • 10 Nov 2009 12:00 AM | Anonymous

    Virtusa has acquired InSource, a privately-held US technology consulting firm with domain expertise in the insurance and healthcare industries. Under the terms of the agreement, InSource will become a wholly owned subsidiary of Virtusa. InSource employs approximately 50 practitioners specialising in program management and IT strategy.

    Kris Canekeratne, Virtusa’s Chairman and CEO commented: “We are pleased to welcome the InSource team to Virtusa. Since the beginning of 2009, we have partnered with InSource to deliver comprehensive business solutions that combined their IT strategy and program management expertise with our technology capabilities and global delivery model. We have seen firsthand the benefits of the combination and are confident in our ability to take our expanded value proposition to existing and future clients in the insurance and healthcare industries.”

  • 10 Nov 2009 12:00 AM | Anonymous

    Chugoku Bank, a major Japanese regional bank, has signed a nine-year strategic outsourcing agreement with IBM. The contract was signed this month.

    As part of the contract, IBM will manage operations and maintenance of Chugoku Bank's information technology (IT) systems, including host computer and servers. IBM aims to optimise business efficiencies for Chugoku Bank by stabilising and streamlining the IT systems and reducing IT costs for the bank.

  • 10 Nov 2009 12:00 AM | Anonymous

    CRC are the three letters on everybody’s lips at the moment. There is certainly a lot being said about the UK Government’s upcoming Carbon Reduction Commitment scheme, but how much of this is translating into action, and what impact will the CRC have on the outsourcing and offshoring industries? The answers unfortunately are not all that clear but there’s a lot going on, and it is all going to become more and more relevant to us all.

    Looking at CRC on face value, its aims seem noble and methods logical. At its most basic level, the CRC is one new weapon in the government’s mission to cut UK carbon emissions. The UK has ambitious targets in this respect having committed to cutting carbon emissions to 80 percent of 1990 levels by 2050. On this basis, whatever ‘sticks’ and ‘carrots’ are thrown at industry to get them moving, they clearly need to work very well.

    The CRC programme is aimed at the UK’s larger and largest businesses; those that have both sizeable emissions and the scale to be able to take tangible and innovative steps. In April 2010, those companies consuming greater than 6,000 mega-watt hours – an estimated 5,000 UK organisations – of electricity per year, will need to be signed up to the scheme. In the following years, emission allowances will have to be purchased for energy usage, while those that do not comply with the scheme will face punishment in the form of scalable fines. As an additional incentive to act, the Department for the Environment, those in charge of the scheme, will publish league tables of the best and worst performers.

    And there are further incentives to act quickly, says Gary Worby, MD at energy consultancy EnergyQuote, “Acting now to become an energy-aware business will give you a better chance of gaining a competitive edge and also deliver significant cost savings and an improved corporate image. The CRC even offers a bonus for early adoption if you can demonstrate three years of an advanced implementation plan to reduce energy and carbon.”

    However, despite such incentives, there still isn’t the feeling of urgency that environmental science and the green lobby would like to instil. “Current studies indicate that as much as 10 percent of the CRC’s audience are not going to comply with registration,” comments Worby.

    Despite this, mixed messages abound currently about the level of preparedness in the industry. For example, recent research from IMServ showed that, ‘Only two percent of UK businesses do not know whether they qualify for the scheme. This compares to figures of 20 percent in the public sector and 30 percent in the private sector a year ago…and…only two percent of organisations are ignorant of their carbon footprint in contrast to nearly 70 percent last year.’ It seems that the real story on compliance may only emerge when Defra releases initial registration figures in April next year.

    A sizeable problem is that the confusion over preparedness levels is also mirrored in compliance with the CRC initiative. A recent poll from edie in September, an environmental business portal, found that ‘42 percent of companies said they were not totally up to speed [with CRC] and only 31 percent said they felt well prepared.’ If this level of unpreparedness continues until April next year, many will face fines and reputation damage. It is also a worrying sign so close to the initial registration deadline. Apparent deasons for this confusion range from not knowing how to measure overall energy consumption and difficulties with data gathering to simple lack of understanding as to what reporting will be required.

    Mark Kobayashi-Hillary, Offshoring Director of the NOA and Chair of the NOA Green Steering Committee, comments, “I speak to a lot of companies about the fact that the green agenda is about to hit the top of their to-do-list in 2010, yet most executives seem to have forgotten that this is going to happen. It’s as if there was some interest in green business when Al Gore made it cool, then the recession came along and everyone had to focus on survival, no matter what. Well, 2010 is just around the corner.”

    One area that does seem clear has invoked the ire of many in the outsourcing industry – that of the supply chain for products and services. This is an area the government seems intent on perusing. In his inaugural statement last month, the government’s new chief energy scientist, Professor David MacKay, commented, that “The UK’s apparent reduction in carbon emissions since 1990 is merely an “illusion”, because manufacturing has been outsourced to developing countries”. According to industry voices, the CRC initiative represents a bittersweet change for the outsourcing industry, punishing some for working hard while rewarding others out of circumstance.

    Kate Craig-Wood, MD of Memsets, lays out a clear case against the initiative from the UK datacentre perspective in her blog on the subject, saying “The government’s scheme plans to allocate the entire carbon liability to the utility bill payer, irrespective of whether the bill payer is in fact using the energy, or a key player in the decision to use this energy.”

    And this is where the problem lies. The CRC scheme appears to have been created with little thought to the outsourced, and increasingly offshored, business world we now live in. By targeting the company paying the utility bills, the CRC inadvertently both encourages outsourcing whilst penalising outsourcing suppliers for taking on work as they have to purchase further carbon emissions allowances from the government due to extra capacity requirements.

    This, Craig-Wood says, “will actually be a good thing for my business, but I so firmly believe that the CRC as it stands will be detrimental to our emissions overall that I am speaking out against it.” So the extra business gained by outsourcers may actually outweigh the added costs they have to pay for emissions, but it may not aid the government in reducing overall emissions. However, as we know, with scale and specialisation comes both effectiveness and efficiency. So while the mass outsourcing of energy-intensive processes will inevitably drive the growth of environmentally friendly suppliers, it will be making sure the balance tips in the right direction that will overall ensure success for the government.

    Kobayashi-Hillary comments, “It’s as if the concept of outsourcing was never really considered when the CRC was designed, because there is no clear way of managing carbon created through the entire sourcing supply chain. Let’s face it, every company sits in a supply chain somewhere because every company buys and sells products and services.”

    Having said this, there is another industry that is also likely to benefit from the CRC – those in offshore outsourcing. The CRC, of course, is a UK-centric scheme, so will make offshoring increasingly attractive to UK companies. Likewise those outsourcers with both UK and offshore capacity will also be more likely to carry out increasing amounts of work offshore. This is a great trend for globalisation but also creates somewhat of a ‘pass the parcel’ situation in terms of global carbon emissions as UK end-users ‘dump’ emissions into Europe and elsewhere. It is also an interesting result in light of upcoming VAT changes that will see offshore providers paying VAT on the services they provide to the UK. This clash in UK government policy certainly create an interesting dynamic.

    It’s clear that a more European and even global approach may be needed if possible. The National Outsourcing Association, for one, is supporting this goal. The Association lays out its thoughts in a green whitepaper from its newly created Green Steering Committee.

    The document states ‘By creating one standard, organisations will have to meet a set of uniform requirements in order to classify themselves as green/carbon neutral. The ultimate green tick would allow organisations to conduct business with vendors, safe in the knowledge that they have met international regulations. Suppliers would also be able to tender for projects knowing that they have met the minimum green requirements established by the international community. This would create a safer and greener market for organisations to engage in, as any business that did not have this standard approval, would not be able to tender for work that demanded it as part of the selection criteria.”

    The trouble is that the ability of global governments or business organisations to create such a standard appears limited. There are countless standards proffered by numerous professional organisations but the lack of standardisations causes sizable problems. The standards convey a sense of ‘greenness’ but still lack a sense of certainty, requiring a leap of faith on the part of customers and stakeholders. The future of green business is obviously global; it is now time for governments to catch up and make things work worldwide. The upcoming Copenhagen meeting provides the perfect opportunity for progress towards this goal. Thankfully the outsourcing industry has little time to wait to see whether the global community is up to the challenge.

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