Industry news

  • 9 Nov 2009 12:00 AM | Anonymous

    Bunge Limited, a global agribusiness and food company, has signed a seven-year contract with Capgemini to provide select finance and accounting (F&A) services.

    As part of the contract Capgemini will supply select front-office, customer-facing functions, and specialised activities in some geographies, including global transactions, master data and issue resolution.

    Jacqualyn Fouse, Chief Financial Officer, Bunge Limited commented, “Capgemini’s proven track record of maximising efficiency in F&A processes, along with its global delivery model, was a major factor in our decision to select them as our partner for this initiative.” She continued, "We are confident the partnership we are building with Capgemini will further support the continued growth of our business over the next decade.”

  • 9 Nov 2009 12:00 AM | Anonymous

    Galveston County, Texas, has signed a two-year contract with Affiliated Computer Services (ACS) to administer the hurricane Ike relief program. The program will award grants to fund repair, replacement and relocation for homes and rental property damaged from Hurricane Ike. The storm hit Galveston County in September 2008 as the third-most destructive hurricane ever in the United States, washing away 3,600 structures and causing billions of dollars in damage.

    The relief program is funded by a $99 million Community Development Block Grant from the U.S. Department of Housing and Urban Development.

    Galveston County Judge, Jim Yarbrough, commented: "It is critical for our residents to receive the help they need as quickly as possible." He continued, "ACS and the team they have assembled will ensure these funds are distributed for the maximum benefit of our community."

  • 6 Nov 2009 12:00 AM | Anonymous

    COSAN, a Brazilian sugar-energy group, has signed a contract with IBM to update its IT infrastructure. The estimated cost of the contract is $4.5 million (Brazilian Real).

    Under the contract, IBM will be responsible for building a new data center with virtualisation and optimisation resources. The contract will form part of COSAN's expanison plans.

    The design of the new data center is being developed according to best practices for energy efficiency. Systems for electricity, cooling, access control and fire prevention and fighting will be deployed in order to provide an efficient and safe environment.

  • 6 Nov 2009 12:00 AM | Anonymous

    How many times have we heard the complaint ‘why when I call my local company do I get diverted to a call centre in another country?’ In the UK, this seems to be all we ever hear. Well like it or lump it, offshore call centres are here to stay.

    This week, Computer Business Review revealed research from Datamonitor which concluded: “Despite struggling against overwhelmingly negative public opinion the benefits of moving work to low-cost locations are now well established, and it is clear that offshoring is here to stay”. To summarize ‘moan all you want, its not going away’. Also, here is an idea – if you’re an end-user – why not have a really good call centre?!

    Call centres however have not been the biggest news in the sourcingfocus.com news room. Once again, IT outsourcing has been the main theme of the outsourcing news. Understandably the public are not as consumed with concerns regarding the running of their IT as they are over who answers their phone calls.

    One of the major ITO contracts reported on this week was Amnesty International’s deal with Claranet. Claranet, a managed services provider, will support the charity’s website and social networking activities.

    Amnesty has streamlined its IT which, according to the charity’s head of IT, was complicated in the past. Prior to the contract with Claranet, Amnesty’s online properties were managed by multiple suppliers which were demanding to manage.

    Again another ITO contract reported on this week was between a Brazilian sugar-energy group and IBM. COSAN signed the $4.5 million (Brazilian Real) contract to have its IT infrastructure updated. I could think of worse places to work.

    And finally, the US Agency for International Development signed a contract with CSC. The $200 million contract is set to modernise the governmental department’s technology infrastructure.

    The USA more than most, seems to be contributing to embrace the outsourcing model despite previous protectionist sentiment. I guess it is up to the rest of the world to follow suite. Offshoring is an important part of the industry and, from the recent reports, the public will need to get used to it.

  • 6 Nov 2009 12:00 AM | Anonymous

    The U.S. Department of Housing and Urban Development (HUD) has renewed its US$58.1 million contract with CGI Federal, a wholly-owned U.S. operating subsidiary of CGI Group Inc. CGI administers the U.S. HUD multi-family housing programs in California, Florida, New York, Ohio and Washington, DC, in conjunction with its state and local housing agency partners.

    CGI is the largest performance based contract administrator in the U.S. overseeing 25 percent of the program nationally. Administering more than 250,000 housing units, CGI makes more than $2 billion in Housing Assistance Payments annually on behalf of the federal government.

  • 6 Nov 2009 12:00 AM | Anonymous

    This week Time Magazine online published an article that asked ‘Could the information economy help narrow the gap between the rich and the poor?’ Apparently this is the implication of a new study which appeared in the journal Science. The research is a collection of data from 21 populations in order to look at how wealth gets trapped within certain families.

    An interesting conclusion resulted from this study. As wealth shifts from material goods like factories to intangibles like social networks and the ability to innovate, there's more of an opportunity for a person who is born poor to work their way up and penetrate the once elite word of the rich. Similarly, someone who is born rich can just as easily lose their place in the economic food chain.

    For me, this study has a clear tie with the outsourcing industry, in particular offshoring. After all, the very nature of offshoring is the participation in the global economy by less developed countries. Information technology has resulted in gloabalisation which has facilitated the redundancy of time and space barriers. As such, relatively undeveloped counties are not as marginalized as they once where and can, sorry excuse me, and are supplying services to the once infallible developed nations.

    Farhan Mirza, Partner, AT Kearney, the global management consulting firm, agrees explaining: ‘the IT industry has in many ways been a great leveler to put many emerging economies on the map and give them a leg-up.’ He continues ‘the intangible nature of most IT services has enabled ‘location’ to be less of an issue, opening up this potential.’

    Miraz says that by looking at foreign direct investment as well as IT exports from low cost countries, you can see significant growth over the last decade; ‘the availability of skilled IT labour, and attractive IT services from these geographies has qualified them on to the buyers shortlist.’

    In essence IT has had a major role to play in making equality a reality. However, this news analysis is in no way claiming that global equality will ever be a reality. This an extreamly complex issue that one can not claim to know the answer to. There is also an insurmountable sum of arguments that support the notion that outsourcing/offshoring works to keep the economically stable countries in their authoritative position and the less developed counties in there place, dragging behind, never able to fully compete. This argument is formed through the actuality of offshoring being the consumption of cheap labour from poorer countries. Nonetheless, this argument is highlighting a problem without a solution.

    One can pontificate for generations about the exploitation of poor counties and how to bring them on par with the developed world. This pontification has been, I believe, a crime the developing world has been guilty of for far too long. Studies have proven that charity does not necessarily work. On the other hand India, which is famously one of the most prolific outsource providers in the world, has experienced robust economic growth. Countless studies have attributed this to globalization and liberalization of the Indian economy. This denotes that India’s participation in the global economy has had a positive impact on the country. Where charity has failed, economic participation seems to have prevailed.

    Outsourcing is not infallible in its approach nor is it the answer to social inequalities. It does however seem that it may be a step in the right direction when looking at global inequalities. A brave statement to make, I hear you gasp. A writer can only comment on the evidence that has been put before them.

  • 5 Nov 2009 12:00 AM | Anonymous

    The U.S. Agency for International Development (USAID) has signed a contract with CSC who will provide information technology support services. The five-year contract has an estimated value of $200 million. The work falls under the U.S. General Services Administration's Millennia contract.

    Under the contract CSC will provide support for IT infrastructure-related projects including technology modernisation, mission moves and future projects. The USAID worldwide network supports 8,000 users in 90 locations around the world.

  • 5 Nov 2009 12:00 AM | Anonymous

    The Pentagon’s network infrastructure will receive operations and maintenance support from Lockheed Martin in a $292.7 million contract by the U.S. Army Information Technology Agency (ITA).

    In 2000, Lockheed Martin won a ten-year contract with the U.S. Army to serve as the Pentagon’s Information Technology provider under the ITA contract. This contract formed part of the Pentagon renovation which took part during this period.

    Lockheed Martin will continue to provide network operations maintenance, management, and security support for all data networks within the Pentagon and the National Capital Region.

  • 4 Nov 2009 12:00 AM | Anonymous

    Yellow Pages Group, Canada's leading local commercial search provider, has extended and expanded its IT contract with CGI Group Inc. until 2019. The extension is valued at more than $100 million.

    As part of the ten-year contract, CGI will manage the applications and infrastructure of Yellow Pages Group’s computer network.

    Yvan Proteau, Chief Information Officer, Yellow Pages Group commented: “We’ve been benefiting from CGI’s excellent service and vast IT experience for several years, so we did not hesitate to renew our contract.” He continued; “CGI’s Web data research system management skills will enable us to reach new heights and maintain our competitive advantage.”

  • 4 Nov 2009 12:00 AM | Anonymous

    The Government of the Spanish region Castilla y Leon has signed a contract with IBM and Telvent Global Services to manage the IT at its healthcare centres. The multi-million euro contract will see IBM and Televant Global Services transform the healthcare centres back office processes.

    It is hoped the new contract will allow for greater communication among primary care centres, specialised care centres, and emergency and central services allowing the healthcare system to run more efficiently, providing improved care for the local community.

    IBM and Telvent Global Services will provide consultancy and information technology services to help Castilla y Leon with the aim to improve health centre procurement, logistics and supply processes. The regional government of Castilla y Leon will be the first autonomous community in Spain to use the technology platform.

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