Labeling printing solutions company Zebra Technologies has paired up with technical outsource specialist, Qcom, to provide customer service across EMEA and phone support and field service for the UK and Ireland.

In the three year agreement, Qcom will handle Zebra’s first English-speaking technical support line for end-users and resellers.

It will also deliver the full range of the new Zebracare on-site contracts across mobile, desktop, kiosk and card printers.

Paul Vogt, services director for Zebra EMEA, said: “As we continue to expand our service offerings across UK, Ireland and Europe, it is important that that we continue to offer excellent service standards to our existing and new customers throughout the lifecycle of a product.”

Neil Anderson, Qcom’s managing director, says: “This new phase of our relationship, backing the exciting new Zebracare on-site package, will allow an enhanced after-sales service to be delivered to all users of Zebra equipment, building on Qcom’s expertise in outsourcing Zebra printer support.