Industry news

More than 70% of executives say sustainability is a top-10 priority for their companies. Two-thirds of consumers will pay more for brands that commit to sustainability. And more than 70% of people prefer to work for a company that has a strong green footprint over one that doesn’t.

What more evidence is needed to demonstrate that sustainability is good business?

Read the full article here on morewithvpro.com

Spanish owned, TSB, has expanded its relationship with software intelligence specialist, Dynatrace as the UK bank looks to accelerate the provision of digital services to its customers. TSB has been investing heavily in innovation, as it looks to transform its fortunes after the disastrous systems migration that followed its acquisition by Banco Sabadell from Lloyds Banking Group in 2019.

TSB is using technology from Dynatrace to optimise front and back-office applications across its new multi-cloud environment (provided by AWS, IBM, and BT). The bank hopes that the Dynatrace platform will help it to reduce cloud complexity and improve interoperability via AI and intelligent automation.

Read the full article here on TechMarketView

Business Process Services provider Arvato CRM Solutions has announced a two-year extension to its Customer Management contract with BMW Group to provide multichannel customer services in the UK and Ireland. Arvato has been running the contract for the last five years or so, since it won the client off of rival Capita.

Read the full article here on TechMarketView

According to Mark Aston, SVP and Business Unit Leader for UK North & Australia, CGI has been looking for “the right dance partner” in Australia for some time. The company knew that it needed to significantly grow its employee base in the region to achieve critical mass. This morning, with the announcement that it has completed (via its subsidiary company, CGI Technology and Solutions Australia Pty Limited) its planned acquisition of Unico, it has done just that.

Read the full article here on TechMarketView

Global customer experience (CX) technology and services provider TTEC Holdings was included in Forbes’ list of America's Best Employers 2022. TTEC Chairman and CEO Ken Tuchman said that this recognition is “an honor and a testament to the exceptional experience” that they are striving to deliver to all of their employees. Last year, the company was also included in the same Best Employer List in multiple categories. TTEC delivers CX technology and operational CX orchestration at scale through its proprietary cloud-based CXaaS (Customer Experience as a Service) platform. Congratulations!

The worldwide network of BPO companies DDC Group recently opened a new language hub in Belgrade, Serbia. The new facility is expected to help increase the company’s current multilingual customer service, customs brokerage, and other BPO services for existing and future clients. Moreover, it will serve as a regional hub for DDC’s home-based workforce, allowing them to collaborate while maintaining a hybrid work model. The new site joins existing DDC locations in the United Kingdom, Bosnia and Herzegovina, Philippines, and the United States.

Offshore outsourcing company Exel BPO is expanding its operations in Sri Lanka to address the growing demand for local talent that cater to SMEs (small and medium enterprises) in the United Kingdom. This expansion is projected to create expansive networking and employment opportunities for over 200 local talents in the next twelve months. Industry expert Mohomad Khayam will be spearheading the expansion and overall business development of the firm as Exel BPO’s Managing Director. One of his goals is to increase Excel’s talent acquisition in the country to 100% in the next two years. 

South Africa’s business process outsourcing (BPO) industry will see aggressive growth this year supported by continuous foreign investment inflow and expects to reach 775,000 jobs by 2030.                       

According to Clinton Cohen, CEO of outsourcing provider iContact, there are two key reasons for this growth — first-time outsourcers whose operations grew significantly during this pandemic and first-time outsourcers with specialized needs. 

Meanwhile, cloud-based software firm Salesforce is joining the South African movement by opening its first legal entity in the country. This move is expected to generate about 31,800 new jobs and deliver $5.1 billion in new revenue in the country. 

The Ukrainian tech industry is invoking business continuity plans after 150,000 Russian troops began a military invasion of neighbouring Ukraine, crossing its borders and bombing military targets near big cities.

Kerry Hallard, CEO of the Global Sourcing Association (GSA) — which represents IT outsourcers — said she had been in touch with members in Ukraine. N-iX, an Eastern European software development service company, told the GSA its offices, including those in Kyiv and Lviv were unaffected. Eastern cities of Donetsk and Luhansk are more likely to be first affected.

Read the full article here on TheRegister.com

The outsourcing of tech services from Ukraine, a sector that has bounded ahead in recent years with customers in Europe and the U.S., is at risk after Russia attacked the nation on Thursday.

Following the incursion, internet outages occurred across the country, according to a monitoring dashboard run by the Georgia Institute of Technology. Kerry Hallard, chief executive of U.K.-based trade group, the Global Sourcing Association, said that at one member business in Kharkiv, 80% of computers had no internet access.

Read the full article here on wsj.com