Starting with just one client and a workforce of 100 people across two floors of Webhelp’s Umhlanga Ridgeside office in October last year, this global consultancy and customer experience organisation has quickly shown the demand for Durban as a business hub.

“BPO (business process outsourcing) is one of the fastest-growing sectors in South Africa with significant year-on-year growth. We’ve had significant government and stakeholder support leaning into the incredible job opportunities this sector creates for young, unemployed individuals with little or no work experience,” commented Tammy Chetty, managing director of Webhelp South Africa.

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