Israel’s Ministry of Immigrant Absorption has signed a $11.2m contract with ITO provider, Ness Technologies.

Under the five-year agreement, Ness Technologies will provide 24-hour technological support to the ministry’s IT systems responsible for immigrant absorption, registration of immigrants and management of assistance resources, such as public housing, financial assistance and customs tax grants.

The company will also upgrade the ministry’s existing helpdesk in the ministry’s bid to expand ICT systems even further.

“Ness Technologies will assist us in leveraging our IT resources whilst further developing our ICT systems to streamline the immigrant absorption processes. We will continue to improve service to immigrants based on these advanced IT systems,” said, Sigal Lebovich, manager of the Information Systems Department of the Ministry of Immigrant Absorption.