Global consulting and IT services provider Mahindra Satyam’s outsourcing arm Mahindra Satyam BPO and South Africa’s contact centre and BPO company Direct Channel Holding have entered into a partnership that will allow both companies to extend their business offerings.

In the case of Mahindra Satyam BPO the partnership will extend its service offering to its global client base, who already have operations in Africa (especially South Africa), or are considering South Africa as an alternative delivery centre for services such as inbound and outbound call centre services and a range of other transaction based back-office services.

In turn, Direct Channel, professional services including business process consulting, knowledge process outsourcing, finance and accounting outsourcing, human resource outsourcing, legal process outsourcing, business intelligence (BI), data analytics and other consulting expertise, now form part of the service offering.

Direct Channel is headquartered in Randburg, Johannesburg with delivery centres in Durban, Cape Town, Nairobi (Kenya) and Lagos (Nigeria). The company provides a diversified outsource service offering to blue-chip listed South African and Pan-African clients in industries such as insurance, banking, automotive, mobile telecoms and retail sectors.