There are several key trends in customer care BPO technology. One is the move towards more integrated and automated systems. This means that companies are using more software to automate tasks and to manage customer interactions. This can help to improve efficiency and to reduce costs.

The Customer Care BPO Market report includes players such as Alorica Inc, Foundever Operating Corp, Simply Contact International, Webhelp Inc, Telus International Cda Inc, Arvato, Sykes Enterprises, West Corporation, Infosys BPM, and Concentrix Corp.

Read the full article on Digital Journal here.