BPO providers are embracing eLearning, with over 50% of courses now delivered through this medium according to a new report by analysts NelsonHall

Helen Neale, Lead HR Outsourcing Analyst at NelsonHall, commented, "Providers are looking to address their client requirements for remote and just-in-time learning. Mobile devices such as iPhones, are increasingly being seen as tools for engaging with a mobile workforce and dispersed customer base. Virtual classroom technology provides an extension of this, with organizations able to reach out globally to train without the associated facility, logistics and cost headaches."

According to the report, one of the most interesting developments in the marketplace over the last 12 months has been the increase in focus on the development of mobile learning content, and the use of virtual classroom technology.

The report also found that, though employee learning is still the mainstay of learning BPO relationships, over a quarter of revenues generated within the sector are from extended enterprise relationships i.e. revenues generated from client customer and channel partner training.

Neale commented, "Training the organization's key employees remains vital in our highly competitive environment, but organizations are increasingly considering investing some of their training dollars in individuals outside the organization that really impact the bottom line." Extending the function of a learning department to encompass training for the customer and partners, helps to maximize the impact of the learning spend.