Netcall plc has completed the agreed acquisition of Telephonetics plc.

The joining together of the two companies and the further integration of Q-Max, acquired by Netcall in 2009, delivers a wide and compelling suite of contact centre and enterprise communications solutions.

Henrik Bang

Organisations require a number of tools to plan and forecast demand and supply of agents, route calls effectively, automate appropriate transactions, deliver exceptional caller experience, and gather together disparate sources of data to provide valuable management information.

Henrik Bang, Netcall CEO, commented, ‘The enlarged Netcall group delivers an enhanced proposition for customer interaction solutions with a broadened and improved product offering. I am really excited about the future opportunities for the group to deliver the key benefits of improved customer experience and minimised costs to organisations.’