Ventrica is the name of a new 134 seat outsourcer that plans to shake up the market for providing high quality, professional customer contact on behalf of medium to large enterprises. The company is the brainchild of well-known industry entrepreneur Dino Forte, who was previously a co-founder of Converso Contact Centres. Having already secured new business from a global software specialist and an international cosmetics group, Ventrica is looking to attract further household names to its customer base.

Managing Director and founder of Ventrica, Dino Forte says, “There is a massive untapped demand for high calibre customer contact that demonstrates both professionalism and substantial attention to detail. However, whether it’s for lead generation or managing service enquiries, many organisations can’t justify the resources or technology infrastructure in-house to support this type of activity. Ventrica aims to plug a gap in the market by offering smaller scale, ‘niche’ customer contact services such as B2B lead generation, that focus on the quality rather than the quantity of conversations. Larger outsourcers can provide this same level of excellence, but they typically only consider very high volume work.”

“We have invested substantially in both the contact centre environment as well as the latest multi-media technology so we can deliver a premium service that matches many of the bigger players in the industry. We won’t just be managing calls though, we will also be handling other types of customer communication such as web enquiries, web chat, SMS and so on.”

A range of career opportunities are now available including customer service representatives, telemarketers, service delivery managers and IT. There will also be vacancies for those with multi-lingual skills.