Artificial intelligence (AI) and environmental, social and governance are some of the industry’s favourite terms to throw around. AI promises to make a huge impact on every aspect of financial services, while ESG principles are important to abide by to ensure firms look after the planet and their people.

In its global report, ‘Financial Futures: Disruption in global financial services‘, DLA Piper found that eight in ten respondents are optimistic about future industry growth prospects for the financial services industry, with UK (93 per cent) and US organisations (90 per cent) reporting the highest confidence. While banks appear to be the most optimistic (88 per cent), respondents from global fintechs feel the least positive about the future (72 per cent).

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