Tech Mahindra has signed a five year deal, valued in excess of US$350m, to provide BT with application maintenance and support services for their business-critical BSS and OSS applications and platforms.

These services will be delivered from Tech Mahindra’s state-of-the-art Centres of Excellence (CoE) at facilities in India and a new facility being setup in the UK to monitor BT’s core business processes.

Clive Selley, Managing Director, Wholesale Service Design for BT, said: “This deal links our Application Portfolio performance to our business performance. Tech Mahindra’s experience and expertise on both, the business process as well as IT Systems makes it the perfect partner for value realisation and achievement of BT’s objective to become number one in customer service. The five year period and confirmed business will enable Tech Mahindra to take a long term view on innovation and service excellence."

Sanjay Kalra, President, Tech Mahindra, said: "This deal showcases Tech Mahindra’s strengths in delivering business critical services that have so far been hidden under “business-as-usual” application support. We are delighted at the confidence BT has shown in us and this contract will further strengthen trust and partnership between our two companies.”