Leading bus operator, Arriva London, has signed a ten-year extension to its IT support contract for the period 2009-2019 with Capgemini UK plc. Under the outsourcing contract Capgemini will support the IT systems which underpin Arriva’s London bus operations, including activities such as crew scheduling, operational staffing, on-bus revenue accounting, performance monitoring and mileage planning.

Arriva London is one of the largest operators of the London buses and handles nearly 330 million passenger journeys a year.

Arriva London says that the contract has enabled it to constantly improve its services to passengers, automate many activities previously carried out manually, keep ahead of new legislative and regulatory requirements, and achieve significant cost savings, including savings in clerical staffing levels.

Jeff Quantrell, Operations Director at Arriva London, commented, “I am delighted that their [Capgemini] cost-saving support is to continue for a further ten years, including of course the Olympic year of 2012.’