BBC has renewed a ten-year iPlayer support contract with Capita and Transversal. Transversal has been working with Capita to provide self-service technology to support the BBC’s Audience Services.

The BBC Audience Services contract includes the BBC iPlayer application through a ‘Help’ website service developed by Transversal. It allows users to get instant online answers to questions. The technology is also used for FAQ support for all BBC general queries.

When commenting on the contract Jonathan Rush, Head of Business Development at Capita for BBC Audience Services said, “The BBC audiences want and expect new communications channels across the range of BBC services. They’re ready and willing to use self service technology and we are meeting that demand head-on."