A Fortune Top ten telecommunications company has signed a contract renewal with Convergys Corporation to provide tier one technical support for it's video offering. Over 1,400 full-time employees, including onshore, offshore, and agents working from home, will service the two-year, $71 million contract.

Jim Boyce, Convergys President, Global Business Units commented: “Convergys knows this client, its business, and the products it sells, thanks to a mutually beneficial relationship that spans many years."