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GSA in the Press

The GSA is a sought-after commentator in the British press, both national quality press and trade publications. For recent coverage, see below:

August 2023

Technology Sourcing 2023

Kerry Hallard, CEO of Global Sourcing Association was asked to contribute to the Technology Sourcing publication. 

ICLG - Technology Sourcing Laws and Regulations - covers common issues in technology sourcing, including issues relating to procurement processes, dispute resolution procedures, intellectual property rights, data protection and employment law. Kerry shares expert analysis on Modern Sourcing and the Standardisation Revolution.

Full report: Technology Sourcing 2023

The Outsource Accelerator Podcast - Setting Global Standards for Outsourcing – with Kerry Hallard of Global Sourcing Association UK (GSA)

Kerry Hallard, CEO of Global Sourcing Association joined the Outsource Accelerator Podcast to discuss topics including Open talent and new outsourcing dynamics, Global Standardisations & Positioning the BPO industry for good. “If we can get that messaging out better globally, I think the industry will be recognized as a true global leader that can lead [others] to perform better across the entire ESG agenda.” 

Full podcast: Outsource Accelerator Podcast

July 2022

Technology Sourcing 2022

Kerry Hallard, CEO of Global Sourcing Association was asked to contribute to the Technology Sourcing publication. This publication provides corporate counsel and international practitioners with comprehensive jurisdiction-by-jurisdiction guidance to technology sourcing laws and regulations around the world. Kerry provided thoughts on Strategic Sourcing Across Technology and Business Services.

Full report: Technology Sourcing 2022.

January 2020

eClerx Recognized as a Finalist at the GSA UK 2019 Awards

This year eClerx participated in the team category only, where we submitted a project to the Retail Project of the Year category. Our project made the shortlist, along with other big names such as KPMG, GEP, Intetics, Firstsource, Digital Teammates, and NTT Data. This recognition is a testament to eClerx’s excellence in strategic sourcing.

Full article:

November 2019

Tholons Services Globilization Index 2019

Kerry Hallard, CEO of Global Sourcing Association was asked to contribute to the Tholons Services Globalization Index is the leading touchstone to benchmark the accelerated digital transformation of industries and services globally. The index evaluates ranks and provides location strategies to multinational corporations, countries, governments, multi-lateral agencies, analysts and investors.

Full report: Tholons Services Globilization Index 2019

September 2019

Agility is the new currency of business

Kerry Hallard, CEO of Global Sourcing Association was delighted to have collaborated with Raconteur on their Enterprise Agility report in the Times newspaper. Interestingly, this set out to be a supplement entitled “The Future of Outsourcing” but the term “outsourcing” evoked such negativity that the title had to change – though funnily, the content didn’t.

Full report: Raconteur

July 2019

Future Processing Wins GSA’s Professional Awards in Best Nearshore Team category!

On 25th June the Global Sourcing Association (GSA) officially announced the winners of the GSA UK & Ireland Professional Awards 2019. We’re pleased to have won in the Best Nearshore Team category against five other worldwide providers.

Full article: Business Blog

October 2018

Going for Gold

Kerry Hallard provided thoughts on how CEE countries are primed to take advantage of the rapidly changing nature of the global sourcing industry.

Full article: Emerging Europe

South Africa's call service industry could cash in on Brexit

With the ongoing Brexit uncertantity, the outsourcing sector could bloom.

South African Times


April 2018

Carillion: After the fall

The collapse of construction giant Carillion has thrown into question the UK government’s long-held attachment to outsourcing public services. Is cost-cutting to blame, or do ministers need to rethink Whitehall’s whole relationship with the private sector?

Full article: After the fall

March 2018

Government Procurment of Public Services Investigate

Kerry Hallard, CEO, Global Sourcing Association, was invited to the Parliment inquiry into sourcing public services, following the collapse of Carillion.

Full details: Parlimentary Article

AI. Ongoing Shortage of talent and the mind-boggling consequences of Brexit will be the BSS driver topics in 2018

Wiktor Doktór, talks to Kerry Hallard.

Full article: Outsourcing Portal

October 2016

Big Four KPMG named European Advisory of the Year by GSA

The Global Outsourcing Association has announced the winners of its 2016 European Awards. In total fifteen awards were handed out in recognition of best practice in the outsourcing realm, with KPMG staying ahead of Aecus and Elixirr to scoop the prestigious Award for ‘Advisory of the Year’.

Consultancy UKBig Four KPMG named European Advisory of the Year by GSA

June 2016

UK Outsourcing Industry Calls for Clear Outsourcing Standards

The NOA's snap-poll on the UK public sector's outsourcing has put a spotlight on the need for clear guidelines for outsourcing for civil servants to make use of. 

UK Authority: Outsourcers call for government conduct standards

NOA Reacts to Brexit

Following the decision of the British people to leave the EU, NOA CEO Kerry Hallard's recommendations were covered by mutiple publications looking to advise those in the ITO and BPO industries.

Computer Weekly: UK IT community rocked but keeping calm in face of Brexit

ZDNet: UK to exit the EU: What are tech firms worried about?

Objectivity's Managing Director Recounts His Talk at the NOA's Public Sector Day

Peter Brookes-Smith, managing director at Objectivity, describes his "lightning tour of five valuable ideas for creating highly collaborative, highly productive client/supplier partnerships".

IT Pro Portal: Five valuable ideas for a productive partnership

May 2016

NOA Research Demonstrates Benefits of Outsourcing

Banner returns to the NOA's Outsouricng in 2020 research to identify the key benefits of outsourcing.

Banner Managed Communication: Outsourcing; the true benefits

NOA Continues Campaign to Drive Success in Public Sector Outsourcing

The NOA has made an unlimited number of free places available to public sector employees at its NOA Symposium 2016, to boost the success of outsourcing in the public sector.

Government Business: Public sector employees offered free access to NOA Symposium

Intelenet, de Poel, Symphony and More Celebrate Victory at the NOA's Professional Awards

Following a highly enjoyable evening at Manchester's Museum of Science and Industry, numerous companies celebrated their victory at the NOA's first awards ceremony of 2016.

Business Line: Intelenet wins NOA's professional award for Best Far-shore Team

Bdaily: de Poel and NEPO Win National Award

Business Wire: Symphony Ventures COO Honored as 2016 NOA Consultant of the Year

Consultancy.ukNOA recognises five consulting firms for outsourcing excellence

April 2016

Kerry Hallard Joins the Emerging Europe Panel on CEE Outsourcing

The NOA CEO joins Deloitte, State Street and Colliers International as part of a panel discussion on the outsourcing potential of Central and Eastern Europe.

Emerging Europe: CEE - The Outsourcing Destination

NOA Contributes to UKTI's BPO Pitchbook

The NOA shares findings from its latest research in UK Trade and Investment's guide to BPO.

UK Trade and Investment: BPO Pitchbook

Kerry Hallard Explains How the Public Sector Can Rid Itself of Outsourcing Failure

CEO Kerry Hallard writes in Government Computing on how the NOA is here to help public sector outsourcers permanently embed best practice across all of their contracts.

Government Computing: How to rid the public sector of outsourcing failure

NOA Meets with Bulgarian Economy Minister

The Bulgarian government announces that its Minister for the Economy Bozhidar Lukarski will meet with Kerry Hallard, CEO of the NOA, to discuss Bulgaria's outsourcing potential.

FocusBulgaria’s capital to host European Outsourcing Association conference

Focus: Bulgaria economy minister to pay working visit to UK

NOA Joins Discussion on CEE Outsourcing

Ahead of a panel discussion on CEE outsourcing featurign NOA CEO Kerry Hallard, Emerging Europe discusses the outsourcing potential of the region

Emerging Europe: Discussing CEE Business Live on the Net

NOA Creates Programme to Boost Public Sector Outsourcing

The NOA has launched a comprehensive campaign designed to rid the public sector of outsourcing failure, starting with its free-to-attend Public Sector Day.

Government Business: NOA launches campaign to improve public sector outsourcing

Public Sector Executive: It isn't a simple case of black or white

Kerry Hallard Confirms Bulgaria's Potential for Outsourcing Growth

Kerry Hallard is interviewed by on Bulgaria's outsourcing potential and the EOA Awards 2016 in Sofia. Bulgaria has huge potential to expand in the outsourcing market

New Client Demands Change Outsourcing Landscape

Head of ICT at the Greater London Authority David Munn recounts a conversation he had with NOA CEO Kerry Hallard on what the future holds for outsourcing.

Computing: Why the days of big outsourcing deals are over

March 2016

UK Outsourcers Speak Out Against Brexit

In response to the national debate over whether Britain should remain part of the EU, the NOA polled the UK outsourcing industry to determine its views on "Brexit".

Computer Weekly: UK outsourcing sector wants to remain in a reformed EU UK outsourcers speak out against Brexit

The Register: British IT outsourcers back Remain in the EU referendum campaign

Professional Outsourcing: Outsourcers against Brexit

The Future of Outsourcing for Bristol and Beyond

Kerry Hallard comments on latest research findings from BDO and the NOA, and what these mean for outsourcing in the South West of England.

South West Business: How South West businesses are using outsourcing to their advantage

Andrew Burgess Re-elected to NOA Council

Symphony celebrates the re-election of RPA expert Andrew Burgess to the NOA Council.

Sympony HQ: Another term on the NOA Council for Symphony's Andrew Burgess

February 2016

NOA Comments on Proposed EU Referendum

NOA CEO Kerry Hallard explains that the NOA membership are in the favour of "keeping Britain in a reformed EU". 

Financial Times: Cameron hammers home EU business case

November 2015

NOA Implores Government to Help UK Outsourcing not Hinder It [16 November 2015]

The NOA has called on David Cameron to provide the UK outsourcing industry with some long-awaited, much-needed support, and outlined five ways in which this might be done:

Public Finance: Outsourcing body calls for "balanced approach" to open book accounting

London School of Business & Finance: "Balanced approach" needed for open book accounting, says outsourcing association

Professional Outsourcing: NOA warns of gung-ho open book accounting

Kerry Hallard Advises SMEs on First-time Outsourcing [01 November 2015]

In an Op-Ed for the November edition of 53 Degrees, Kerry Hallard writes on how SMEs can use outsourcing to gain market share from larger competitors.

53 DegreesA New Age of Outsourcing

Kerry Hallard Calls on Government to Help UK Outsourcing Industry [01 November 2015]

NOA CEO Kerry Hallard calls out David Cameron and his government on its lack of vocal support for UK outsourcing, despite being one of its biggest customers. She argues that the UK industry performs admirably, but could be the world's best if it had its government's full backing.

Business ReporterDavid Cameron must show UK outsourcing the respect it deserves

October 2015

Bulgarian President Receives His Country's EOA Award [15 October 2015]

Bulgaria overcame South Africa and Latvia to achieve the title of "Offshoring Destination of the Year" at the EOA Awards 2015. Bulgarian President Rosen Plevneliev himself received the award at a special ceremony the following week. NOA UK Awards Bulgaria as World's Offshoring Destination of 2015

Focus Information AgencyBulgarian President to receive Bulgaria's offshoring award

Conectys Wins EOA Service Provider Award [09 October 2015]

International service provider Conectys celebrates winning back-to-back EOA Awards for 2014 and 2015: "BPO Contract of the Year" and "Service Provider of the Year".

Newswire Today: Conectys named European Service Provider of the Year by EOA

Kerry Hallard Defends the Metropolitan Police's Outsourcing Plans [07 October 2015]

Police Professional cover the London Assembly's recommendations to the Met regarding its outsourcing plans. Kerry Hallard, who addressed the Assembly earlier in the year, agreed that the force should improve its commercial expertise, but said it was unfair to assume that the Met is liable to commit a "high profile outsourcing failure".

Police Professional: Criticism of MPS outsourcing capabilities unfair, says NOA

September 2015

NOA Research Determines how the UK can Dominate Outsourcing [25 September 2015]

Communications firm Banner Managed Communication draws on the NOA's research into how the UK can become the global hub of outsourcing.

Banner Managed Communication: NOA conducts research into the UK outsourcing market

Kerry Hallard Comments on the Reinvention of Accounting Outsourcing [24 September 2015]

In a Financial TImes report on the rise of automation in finance and accounting outsourcing, NOA CEO Kerry Hallard is quoted on how the use of robotics could lead to the reinvention of FAO. 

Financial Times: Outsourcing moves from Poland to Asia and eventually to robots

eClerx Shortlisted Twice for the NOA Awards [17 September 2015]

eClerx announces its being shortlisted for "Financial Services Outsourcing Project of the Year" and "Offshoring Project of the Year" at the NOA Awards 2015.

Mondovisione: eClerx Shortlisted For Two National Outsourcing Association Awards

ELEKS Shortlisted Twice for the NOA Awards [08 September 2015]

ELEKS publicises its being shortlisted for two separate NOA Awards: "Outsourcing Service Provider of the Year" and the "Outsourcing Works" category.

IT Business Net: ELEKS Included in the 2015 Shortlist of Outsourcing Industry Leaders Published by the National Outsourcing Association

DDC Shortlisted for "Offshoring Project of the Year" at the NOA Awards [01 September 2015]

The DDC group announces that DDC Outsourcing Solutions has been shortlisted for the NOA Awards on 19th November, for its work with Brandbank.

PRWeb: The DDC Group is Shortlisted for NOA's Offshoring Project of the Year Award

August 2015

SoftServe Secures Place on NOA Awards Shortlist [26 August 2015]

Shortly after featuring on the EOA Awards shortlist, SoftServe were also selected as finalists for the NOA Awards, taking place on 19th November in London.

PR Newswire: SoftServe Shortlisted for 2015 National Outsourcing Association Awards

July 2015

Buyers and Service Providers Celebrate Inclusion in EOA Awards Shortlist [29 July 2015]

IBA Group and SoftServe were both eager to share the news that they'd made the shortlist for the EOA Awards, taking place after the EOA Leadership Summit on 8th October in Lisbon, Portugal. 

PR Newswire: IBA Group shortlisted for 2015 European Outsourcing Association Awards

PR Newswire: SoftServe shortlisted for 2015 European Outsourcing Association Awards

Debate Surrounding the Met's Use of Outsourcing Continues [08 July 2015]

An article in MayorWatch speculates on whether the Met can make outsourcing work for Londoners, quoting Kerry Hallard.

MayorWatch: Does the Met understand how to make outsourcing work for Londoners?

How the UK can Become the Global Strategic Hub of Outsourcing [07 July 2015]

Kerry Hallard writes for Government Business on the UK's potential to become the world-leader in outsourcing, how we can get there and what benefits this position will bring.

Government Business: Can the UK become the global strategic hub of outsourcing?

The NOA Comments on the Government's Use of Open-Book Accounting [01 July 2015]

The National Audit Office (NAO) published its long-awaited report on "open-book accounting and supply chain assurance." In Government Computing, Kerry Hallard stresses the importance of flexibility in an outsourcing relationship and points out that, while open-book accounting is effective, it must only be applied "within reason."

Government Computing: NAO backs improved government access to outsource costs

June 2015

The Government Looks to Cut Immigration through Intra-Company Transfers [29 June 2015]

The UK government has proposed its intention to cut down on the number of overseas employees coming to the UK through intra-company transfers. Kerry Hallard warns Computer Weekly that, while we need homegrown skills in the UK, excluding talent abroad could damage the UK economy. 

Computer Weekly: Is the UK government serious about tackling IT suppliers' abuse of intra company transfers?

Kerry Hallard Speaks at London Assembly on Met Police Outsourcing [10 June 2015]

At a meeting of the London Assembly budget and performance committee, members were invited to discuss the pros and cons of the Metropolitan Police outsourcing back office services. Our CEO Kerry Hallard was later quoted in Police Oracle.

Police Oracle: London Assembly discusses pros and cons of Met outsourcing

Police ProfessionalClarity needed on MPS outsourcing proposals

May 2015

NOA's New Chair Announced in Call Centre Helper [29 May 2015]

Chris Day's election as the new Chair of the National Outsourcing Association has been featured in Call Centre Helper, the UK's most popular contact centre magazine.

Call Centre Helper: Winners and Losers - May 2015

Robotic Process Automation - What's Stopping You? [19 May 2015]

NOA Marketing Executive Jeremy Coward is featured in Professional Outsourcing Magazine's "Thought Leadership" section, writing on the benefits of RPA and why it has not been widely prioritised at an executive level.

Professional Outsourcing Magazine: Robotic Process Automation - What's Stopping You?

What a Conservative Majority Means for UK Outsourcing [14 May 2015]

The NOA comments on how the UK outsourcing industry will be affected by the Conservative majority government over the next five years, and recommends what improvements the government will need to focus on making.

UK Authority: Outsourcing leader warns of government skills shortfall

Public Technology: Tory election victory set to spark new outsourcing wave

MicroScope: Majority government will boost outsourcing industry, NOA says

Professional Outsourcing Magazine: Will new Government usher in outsourcing binge?

NOA "Added Value" Research Featured on News Sites [08 May 2015]

The NOA, in collaboration with Polaris, recently surveyed its membership on what brings added value to an outsourcing relationship. The buy and supply-sides were also separated, in order to compare reactions from the two. The published findings were subsequently featured on numerous news sites.

ComputerWorldUK: Outsourcing Customers not Sold on Supplier 'Innovation' Claims, Warns NOA

Professional Outsourcing MagazineOutsourcing Clients Miss Out on Innovation

Kerry Hallard on How Outsourcing can Boost your Company's Efficiency

NOA CEO Kerry Hallard's article "Could outsourcing boost your efficiency?", featured in the Lloyds Bank Resource Centre, looks at why companies outsource and where the real value in outsourcing lies.

Lloyds Bank Business Resource Centre: Could outsourcing boost your efficiency?

The NOA Offers Insight on Public Sector Outsourcing [May 2015]

In an article written by Rachel Willcox, the NOA comments on procurement skills in the public sector, and the pros and cons of an open-book approach towards outsourcing (pages 28-29).

Public Finance: Who Wins From The Outsourcing Revolution?

April 2015

Kerry Hallard Addresses Outsourcing Criticism in the Greens' Manifesto [23 April 2015]

In its manifesto for the 2015 General Election, the Green Party was highly critical of public sector outsourcing - NOA CEO Kerry Hallard responds to this criticism.

Government Computing: Green Party targets public sector competition and outsourcing

Attenda Greenergy Project Shortlisted for NOA Professional Awards [23 April 2015]

The major IT transformation project undertaken by Attenda and Greenergy has been shortlisted for the 'Excellence in IT Delivery' award at the NOA Professional Awards 2015. Mark Fowle, Attenda CEO, and Ryan Turnstall, Attenda's Director for Consulting and Professional Services, comment on this.

Bloomberg BusinessNational Outsourcing Association shortlists Attenda Greenergy Project for the 'Excellence in IT Delivery' Award 2015

The Cabinet's New Procurement Rules are Almost "Draconian" [17 April 2015]

Clauses inserted into the Small Businesses, Enterprise and Employment Act allow the government radical new powers regarding procurement in the public sector. Here Kerry Hallard comments on these new measures and encourages the government to be thoughtful and constructive.

Government Computing: Cabinet Office procurement plans almost "perverse" and "draconian"

Kerry Hallard Addresses Outsourcing Plans Outlined in the Conservative Manifesto [14 April 2015]

The Conservative Party intends to increase the proportion of SMEs procuring Government contracts to one-third. Here Kerry Hallard addresses these plans in a Government Computing news piece.

Government Computing: Tory manifesto targets health and social care integration

The NOA Comments on Outsourcing Plans in the Labour Election Manifesto [13 April 2015]

The Labour Party has announced its plans to create thousands more apprenticeships, including at firms that work on large government contracts. Our CEO Kerry Hallard was quoted by Government Computing regarding her support for the initiative.

Government Computing: Labour manifesto confirms 'pause' on Universal Credit

Avasant Partner Elected to NOA Council [2 April 2015]

With the NOA Council having been elected in February, congratulated Avasant Managing Partner Adrian Quayle on his re-election to the Council. Avasant Partner Adrian Quayle Elected to NOA UK Advisory Council

March 2015 Asks Our CEO What Impact the Budget Will Have on Contact Centres [27 March 2015]

In the aftermath of George Osborne's 2015 Budget announcement, interviewed NOA CEO Kerry Hallard on what impact the new VAT relief is likely to have on contact centres in the UK. Are Contact Centres Ready to Take Advantage of the Budget?

Kerry Hallard Comments on the New VAT Exemptions for Outsourcing in the 2015 Budget [19 March 2015]

Following George Osborne's announcement that private companies will be eligible for VAT relief when procuring public sector contracts, Government Business published Kerry Hallard's statement of approval and recommendations for what next steps the government should be taking.

Government Business: National Outsourcing Association approve of new VAT exemptions

Call Centre Helper features the new NOA CPD Scheme [11 March 2015]

Call Centre Helper, the UK's most popular contact centre magazine, promoted the launch of the NOA's new CPD scheme in their March edition of 'Winners and Losers'.

Call Centre Helper: Winners and Losers - March 2015

February 2015

Kerry Hallard's article 'How Outsourcing Can Benefit Local Government' is featured in Government Business [27 February 2015]

NOA CEO Kerry Hallard busts some common misconceptions about outsourcing and recommends what the government can do to improve the procurement process.

Government Business: How Outsourcing Can Benefit Local Government

NOA launches professional development scheme for outsourcing professionals [20 February 2015]

In reaction to the NOA launching a brand new CPD scheme for its members, Computer World UK wrote a piece describing the development scheme and explaining how outsourcing professionals could benefit from practising CPD.

NOA Director of Professional Development Chris Halward was quoted saying 'Learning and personal development is becoming increasingly important as technology advances and the requirements of companies change. This is particularly true for professionals in the outsourcing industry...'

Computer World UK: NOA launches professional development scheme for outsourcing professionals

NOA comments on the decline of 'traditional' outsourcing contracts [19 February 2015]

NOA Project Director Natalie Milsom was quoted in the Local Government Chronicle regarding the drop in value of IT and back-office outsourcing services signed off by UK councils in 2014.

Natalie said that local authorities were expecting more from service providers than hitting 'day-to-day' targets and wanted services to transform as well.

Local Government ChronicleDrop in 'traditional' outsourcing contracts

NOA responds to Jon Cruddas regarding his plans for UK outsourcing in the Labour party manifesto [15 February 2015]

On 15 February, The Telegraph reported Labour policy chief Jon Cruddas's claims that the public sector should no longer allocate outsourcing contracts to firms that prioritise making money over ‘social purpose’.

Kerry Hallard, CEO of the NOA, responded and was subsequently quoted in the following publications:

November 2014

National Outsourcing Association Awards winner’s announcement 2014

The National Outsourcing Association Awards (NOAAs) took place last night (20th November) at the 5* London Marriott Hotel Grosvenor Square.  The NOAAs recognise best practice in outsourcing projects, and reward buyers, suppliers, advisors and destinations.  The awards were presented by up and coming comedian and host, Jimmy McGhie.  After the presentations and speeches, the Party Rockers took to the stage, and the celebrations continued well into the small hours.  

NOA Winners list

NOA launches Corporate Accreditation Programme to recognise and reward excellence in outsourcing

The National Outsourcing Association (NOA), the professional body and industry association for outsourcing, is today launching its corporate accreditation programme, developed to recognise and reward excellence in outsourcing by the users of outsourcing services.

The NOA’s corporate accreditation programme is an in-depth assessment process that measures outsourcing performance against world-class standards with the key objective of driving best practice in outsourcing, so that companies can achieve the best value from their outsourcing programmes. It gives an organisation’s stakeholders and investors assurance their outsourcing is governed in line with global best practice – something frequently asked for, but until now hard to prove.

For more details please click here

September 2014

NOA launches first qualification for the 3.1 million people employed in the UK’s outsourcing industry

The National Outsourcing Association (NOA), the industry association and professional body for outsourcing, today launches the outsourcing industry’s first Level 2 qualification with founding client Capita.

For more details please click here.

June 2014

The changing face of outsourcing- City AM feature

Kerry Hallard Speaks to City AM to reinforce the importance of outsourcing in the article "Outsourcing- the economic recovery's unsug hero". Click here to read in full.

May 2014

Business Reporter

The report comes as a supplement in the Sunday Telegraph.  Hear comments from the CEO of the NOA, Kerry Hallard on How Outsourcing is fast becoming a choice career with huge and diverse opportunities.  Click here to download the full report. 

April 2014

The future of outsourcing report

The report comes as a supplement in The Times and is published in association with The NOA. Hear comments from the CEO of the NOA Kerry HallardClick here to download.  

October 2013

Local Government outsourcing debate

Our CEO Kerry Hallard recently took part in an outsourcing forum for a local government Select Commitee which has been reported in the Guardian, read the full article here.

July 2013

Annual report on Outsourcing and Shared Services

The NOA has recently partnered with the Business Reporter on their special addition on Outsourcing, which was distributed in The Sunday Telegraph.  Check out the report here

G4S probed for overcharging

The recent scandal surrounding the overcharging of electronic tagging services has seen both public and private sectors coming under heavy criticism for the mishandling of procurement and mismanagement within contract governance.

Catch Chris Halward, NOA Programmes Director discussing the G4S overcharging scandal on BBC Radio 4

December 2012

Microsoft Small Business Centre Outsourcing helps SMBs function more effectively? Martyn Hart, chairman of the National Outsourcing Association (NOA), said that with fewer pounds in consumers’ pockets, the marketplace is “more competitive”.

The Outsource Blog Payroll outsourcing ‘saves businesses time and effort Martyn Hart, chairman of the National Outsourcing Association, argues farming operations out to third parties is particularly beneficial

Official Wire UK’s National Outsourcing Association Highlights Martyn Hart, chairman of the National Outsourcing Association (NOA) in the UK and the go-to expert when it comes to outsourcing.

October 2012

Civil servants to take part in outsourcing workshops The National Outsourcing Association’s announcement of the launch a public sector skills academy.

procurement capability Looking at government procurement, the role of the skills academy and the West Coast Main line fiasco.

September 2012

Yes, IT jobs are moving to Eastern Europe, but most banks are recruiting more for the UK NOA Chairman, Martyn Hart, discusses the contribution banks make to the UK and how attention should be focused on the threat of rival European institutions rather than countries such as India.

Public sector IT services market declines again says analyst National Outsourcing Association launches OSW campaign

Skills deficit + increasing appetite for outsourcing = urgent need for training  Martyn Hart, discusses the problems with the models used to assess the costs, volumes and levers associated with the service delivery.

August 2012

Outsourcing ‘Normally Works Well’ NOA Chairman, Martyn Hart responds to G4S criticisms on Sky News.

Do you know who runs your world? Martyn Hart comments on transparecny in outsourcing deals.

July 2012

G4S failures don’t change the fact that outsourcing works and is here to stay Maryn Hart, NOA Chairman writes for The Guardian about outsourcing governance.

GM set to move away from IT outsourcing The NOA comments on General Motor’s change in outsourcing strategy.

NOA: 25 Years of Outsourcing NOA Chairman, Martyn Hart’s blogs about The National Outsourcing Association advocating excellence in outsourcing for a quater of a century in ComputerWorld UK.

June 2012

Are we about to see a massive outsourcing boom? Martyn Hart, Chairman of the NOA is quoted in Karl Flinder’s blog on ComputerWeekly UK.

Talking Heads The NOA’s Martyn Hart and HfS’s Phil Fherst debate discuss the death and rebirth of outsourcing in Outsource Magazine.

NOA’s 25th Anniversary & Conference Event Write Up NOAs_25th_Event_Summary.docx

European Outsourcing Association Awards Winners Press Release EOA_Award_Winners_Press_Release.docx

Outsourcing Business- Supplement in The Times Outsourcing Business is a supplement published in The Times June 11th offering practical advice and new approaches to help overcome the most pressing outsourcing issues for businesses. The NOA was heavily involved, with the Outsourcing Works campaign dominating the centre spread, and many of our members contributing elsewhere.

May 2012

The Outsourcing Yearbook 2012 Spring Supplement The NOA in partnership with Buffalo Communications and has released the spring supplement of the Outsourcing Yearbook focusing on the industry movement Outsourcing Works and the Public Perception of Outsourcing research.

Is it time for outsourcers to come home? NOA board member, Bharat Vagadia is interviewed by the Financial Times on re-shoring.

Outsourcers seen as money grabbers, but KPMG says reasons for outsourcing are changing The Public Perception of Outsourcing research commissioned by the NOA is discussed in a Computer Weekly blog.

NOA survey finds 80% of public believe outsourcing hinders British businesses PC Advisor highlights the NOAs commissioned research- The Public Perception of Outsourcing.

NAO: Government’s major projects assurance system needs open reporting Maryn Hart, NOA chairman comments on the importance of capturing project performance data to PC Adviser.

April 2012

Will cloud computing bring democracy to IT delivery? NOA board member Andy Rogers is interviewed by Cloud Pro on politics of Cloud.

Staff at IT services firm CSC protest redundancy policy Martyn Hart, NOA chairman comments on CSC voluntary redundancies.

CIO Lessons 3: How to manage suppliers - CIO UK Magazine NOA board member, Lauren Tennant is interviewed by CIO magazine on supplier management.

Outsourcing: public and private sectors still have much to learn Martyn Hart writes for the Guardian on the need for public and private sectors to continually expand their knowledge base of outsourcing.

Dutch software company Omnext expands UK operations Business Analytics firm turns to NOA board member, Andy Rogers to develop position in UK market

March 2012

NOA Newsletter March 2012 March_2012_Newsletter.pdf Successful Case Studies in BPO looks at three BPO growing trends “ HRO in SMEs, integrated BPO / ITO packages and the use of BPO in financial services. Successful Case Studies in Business Process Outsourcing Event The NOA seminar for Successful Case Studies in Business Process Outsourcing aimed to highlight recent NOA successes and share best practice.

February 2012

Global Business Magazine National Outsourcing Association Article on 25 years of the National Outsourcing Association.

Investors Chronicle Chill wind hits defensive favourites Martyn Hart, Chairman of the NOA comments Edinburgh City Council outsourcing spending review.

Public Service Clegg offers rewards for employing NEETs Chairman of the National Outsourcing Association (NOA), Martyn Hart calls for the outsourcing indsutry to play it’s part in getting young people into work. Developing the Next Generation of Outsourcing Talent It is essential for the UK to stay ahead of the European market and ensure it has the skills and talent required to cope with the changing industry. Outsourcing Yearbook 2012 Buffalo Communications, in partnership with the National Outsourcing Association (NOA) and, present the Outsourcing Yearbook 2012, the most comprehensive review of the UK' outsourcing industry.

January 2012 Sending Work Out Can Help You Grow Martyn Hart, Chairman, National Outsourcing Association, comments on the benefits that outsourcing can offer to SMEs. Focus On: ‘25 Years of the NOA’ This year sees the 25th anniversary of the birth of what is now the National Outsourcing Association. During that time they have grown from a spark of an idea to being the pre-eminent promoter of outsourcing. Focus On: Tony Morgan, NOA Board member and Chief Innovation Officer for IBM UK & Ireland - Getting Outsourced Tony Morgan, NOA Board member and Chief Innovation Officer for IBM UK & Ireland, looks back on his career so far in outsourcing which kicked off when he himself was outsourced.

December 2011

Microsoft Small Business Centre Outsourcing helps SMBs function more effectively? Martyn Hart, chairman of the National Outsourcing Association (NOA), said that with fewer pounds in consumers’ pockets, the marketplace is “more competitive”.

The Outsource Blog Payroll outsourcing ‘saves businesses time and effort Martyn Hart, chairman of the National Outsourcing Association, argues farming operations out to third parties is particularly beneficial

Official Wire UK’s National Outsourcing Association Highlights Martyn Hart, chairman of the National Outsourcing Association (NOA) in the UK and the go-to expert when it comes to outsourcing.

October 2011

Computer Weekly <a title="Can the government deliver its ambitious strategy for public sector IT change?" href="

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