Philippines’ Virtual International Innovation Summit (IIS)

Last week, CEO of the GSA, Kerry Hallard joined with her colleagues from the Global Technology & Business Services Council (GT&BSC) to speak at the Philippines’ Virtual International Innovation Summit (IIS), hosted by the IT & Business Process Association of the Philippines (IBPAP) and organised in collaboration with Everest Group.  The panel addressed the global talent crisis, the great resignation, rising attrition rates and potential solutions to these issues we are currently facing as an industry.

Kerry spoke on the 1.2 million unfulfilled roles in the UK and the cost-of-living crisis we are currently facing, the industry coming out of the pandemic and how better balancing of global supply and demand, use of automation, impact sourcing and open talent can all be solutions to these challenges. The ‘war on talent’ should be seen as an opportunity for the industry to drive sustainable global growth through sharing and collaboration; there is enough talent around the world to meet the demand.

Reflecting on the discussion Kerry advised ‘It is very clear that there are significant opportunities to standardise the competences and capabilities of the professionals working globally on technology and business service delivery, as currently there is too much reinvention of wheels and frameworks on a national basis. A talent taskforce will work to address this – if you are interested in rolling up your sleeves and getting involved on a global skills framework for the delivery of technology and/or business services, please do contact me directly on kerryh@gsa-uk.com.’