CGI has been awarded the contract to deliver a Digital Service Desk for the Ministry of Justice (MOJ). The deal will see the IT and business consulting services firm provide first line support and first contact resolution for IT services across the Department.

The 5-year contract, which has a total potential value of c.£35m, was awarded via the Technology Services 3 (RM6100) framework. It includes an initial term of 44 months followed by an optional 16-month extension period, potentially taking it to the end of May 2029.

CGI has been providing the service desk for MOJ since 2019. The new deal, which was awarded by competitive tender, will see CGI work with the Department to transform the service, including implementation of new services and delivery of increased efficiencies.

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