Business Process Operations specialist Serco continues with its ambition on moving up the value chain with the launch of a new consulting business called +impact.

Serco’s new consulting brand is geared towards not only providing advisory but linking into the running of operations – as such Serco is looking to deliver the initial phases of a project right through to implementation and the running of operations. Much of this expertise already exists within Serco but has been lost in how the firm has gone to market. +impact should therefore help Serco engage at a more senior level and move up the food chain from operations into the C-Suite.

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