Tata Consultancy Services has announced a new deal with Mansfield Building Society to enhance member and intermediary experiences. The digital transformation will boost the building society’s customer service function, while supporting its ambitious growth plans.

A survey of customer service entities by McKinsey & Company shows that leaders are broadly agreed on the need to get digital right. Over half of respondents told the strategy consulting giant that the share of inbound contacts that take place through digital channels will exceed 40% in the next three years.

Read the full article on Consultancy.uk here.