Shared Services Connected Ltd (SSCL) has announced a partnership with conversational AI supplier PolyAI, as it launches Customer Experience Management, a new offering seeking to “revolutionise” traditional contact centre services with next-generation AI technology.

SSCL was fully acquired by parent company Sopra Steria in 2023, having previously been a joint venture founded by Sopra Steria and the Cabinet Office. The company provides a range of business support services for the largest UK government departments and agencies, including the Ministry of Defence, and police forces. Sopra Steria had a mixed H1 amid challenging market conditions, with the election acting as a drag on its SSCL Business Process Services operation.

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