Lloyds Banking Group is launching an agentic AI financial assistant in early 2026, available to its 21 million mobile app customers. The assistant will provide personalised guidance on spending, savings and investments, with plans to expand across the bank's full product range including mortgages, car finance and insurance.

The timing is notable. Lloyds' own Consumer Digital Index found that 56% of UK adults have used AI in the past year to help manage their money, with ChatGPT the most popular platform. Yet 80% are concerned about receiving inaccurate information, whilst 69% worry about lack of personalisation. The assistant addresses these concerns by operating within a secure banking app environment, using curated bank data rather than general-purpose models.

Read the full article on TechMarketView here.