Convergys Corporation, a global leader in relationship management, announced today that it has signed a new five-year license agreement and support and maintenance contract with BT for Infinys’ Rating and Billing Manager. Convergys will support BT’s major business divisions including BT Retail, BT Wholesale, and BT Global Services.

A team of Convergys’ expert technical consultants will work alongside BT staff to assist with and consult on an array of activities including hardware configuration and performance, software architecture, and day-to-day change requests.

“Convergys’ flexible partnership approach enabled us to find the billing solution that will help BT drive cost efficiencies for the benefit of our customers,” said Clive Selley, MD, Global Platforms, BT Design. “Infinys provides BT with billing accuracy which directly supports BT’s company-wide ‘right first time’ approach to delivering customer service. Infinys also provides us with the ability to take a holistic view of customer billing activity so we can better understand our customers’ needs and exceed their expectations.”

“Infinys Rating and Billing’s unsurpassed, customer-centric capabilities strongly support BT’s business requirements from both a financial and technological point of view,” said Riki Allon, Senior Vice President and General Manager for Convergys in EMEA. “In a very competitive market, Infinys gives BT the tools it needs to positively drive and enhance the customer experience across all of its business divisions.”