The International Association of Outsourcing Professionals (IAOP) has compiled the initial alphabetical list for the third annual ranking of the world’s best outsourcing service providers - The Global Outsourcing 100.
The lists include companies from around the world providing the full spectrum of outsourcing services – not just information technology and business process outsourcing, but areas such as facility services, real estate and capital asset management, manufacturing, and logistics.
The complete ranking and sublists will be published in Fortune magazine next month, and discussed here. The IAOP says that the evaluation process mirrors that employed by many top customers and considers four key criteria: 1. Size and growth in revenue, employees, centers, and countries served. 2. Customer experience as demonstrated through the value being created at the company's top customers. 3. Depth and breadth of competencies as demonstrated through industry recognition, relevant certifications, and investment in the development of people, processes, and technologies. 4. Management capabilities as reflected in the experience and accomplishments of the business's top leaders and its investment in management systems that ensure outsourcing success.
The complete alphabetical listing of the top 100 companies (101, due to a tie score) is as follows: 24/7 CUSTOMER Accenture Achievo Corporation ACS Aditya Birla Minacs ADP Amdocs ARAMARK ATS Auriga Beyondsoft Bleum Cambridge Capgemini Cartus CBRE Ceridian CGI Group Ci&T Software Cognizant Colliers International Comprehensive Health Services CompuPacific Convergys Cross-Tab Marketing Services CSC Cushman & Wakefield Cybage DataArt Datrose Diebold Donlen Eclipsys EDS EMCOR Emerio EPAM Systems ExcellerateHRO EXLService Firstsource Freeborders Genpact HCL Technologies Headstrong Hewitt Hewlett-Packard Hexaware HiSoft HOV Services Hundsun Global IBA Group IBM ICG Commerce Infosys Innodata Isogen Inspur Intetics IPT ISS A/S IST ITC Infotech Johnson Controls KPIT Cummins KPN/Getronics LawScribe LogicaCMG Luxoft Mastek MERA NN Mindcrest MindTree Consulting MphasiS NCR Corporation NCS Neusoft Objectiva Software Solutions Oce Business Services Ocwen Financial Outsource Partners International Patni Pitney Bowes QuEST SITEL Smart Sourcing SNC-Lavalin Profac Sodexho Alliance SPi Stream Summit HR Worldwide Sutherland Global Services Symphony House Berhad Syntel Tata Consultancy Services Tech Mahindra Unisys vCustomer Vertex Wipro Technologies WNS Xerox Zensar Technologies
